{"id":23,"date":"2012-08-30T18:06:41","date_gmt":"2012-08-30T18:06:41","guid":{"rendered":"http:\/\/mericjohnson.tuck.dartmouth.edu\/?page_id=23"},"modified":"2025-12-26T19:39:47","modified_gmt":"2025-12-26T19:39:47","slug":"cases","status":"publish","type":"page","link":"https:\/\/blogs.owen.vanderbilt.edu\/deanjohnson\/cases\/","title":{"rendered":"Cases and Notes"},"content":{"rendered":"<div class=\"row\">\n<div class=\"col-xs-12 col-sm-2\"><\/p>\n<p><a href=\"https:\/\/cdn.vanderbilt.edu\/t2-main\/blogsowen-prd\/wp-content\/uploads\/sites\/7\/2025\/05\/McD-small-e1747162593740.jpg\" data-rel=\"lightbox-image-0\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-3484\" src=\"https:\/\/cdn.vanderbilt.edu\/t2-main\/blogsowen-prd\/wp-content\/uploads\/sites\/7\/2025\/05\/McD-small-e1747162593740.jpg\" alt=\"\" width=\"54\" height=\"47\" \/><\/a><\/p>\n<p><\/div>\n<div class=\"col-xs-12 col-sm-4\"><\/p>\n<h4><a href=\"https:\/\/cdn.vanderbilt.edu\/t2-main\/blogsowen-prd\/wp-content\/uploads\/sites\/7\/2025\/05\/McD-v4.pdf\">McDonald&#8217;s AI Ordering<\/a><\/h4>\n<p><strong>Author<\/strong>: M. Eric Johnson<br \/>\n<strong>Date<\/strong>: 2025<br \/>\n<strong>Length<\/strong>: 16 pages<br \/>\n<strong>Number<\/strong>: 4<span class=\"meta\">-22-25<\/span><\/p>\n<p><\/div>\n<div class=\"col-xs-12 col-sm-2\"><\/p>\n<p><a href=\"https:\/\/cdn.vanderbilt.edu\/t2-main\/blogsowen-prd\/wp-content\/uploads\/sites\/7\/2025\/12\/SBC-wire.jpg\" data-rel=\"lightbox-image-1\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-3632\" src=\"https:\/\/cdn.vanderbilt.edu\/t2-main\/blogsowen-prd\/wp-content\/uploads\/sites\/7\/2025\/12\/SBC-wire.jpg\" alt=\"\" width=\"67\" height=\"67\" srcset=\"https:\/\/cdn.vanderbilt.edu\/t2-main\/blogsowen-prd\/wp-content\/uploads\/sites\/7\/2025\/12\/SBC-wire.jpg 174w, https:\/\/cdn.vanderbilt.edu\/t2-main\/blogsowen-prd\/wp-content\/uploads\/sites\/7\/2025\/12\/SBC-wire-150x150.jpg 150w, https:\/\/cdn.vanderbilt.edu\/t2-main\/blogsowen-prd\/wp-content\/uploads\/sites\/7\/2025\/12\/SBC-wire-100x100.jpg 100w\" sizes=\"auto, (max-width: 67px) 100vw, 67px\" \/><\/a><\/p>\n<p><\/div>\n<div class=\"col-xs-12 col-sm-4\"><\/p>\n<h4><a href=\"https:\/\/cdn.vanderbilt.edu\/t2-main\/blogsowen-prd\/wp-content\/uploads\/sites\/7\/2025\/12\/SouthernBloodCenter-Case.pdf\">Southern Blood<\/a><\/h4>\n<p><strong>Author<\/strong>: M. Eric Johnson and Richard Willis<br \/>\n<strong>Date<\/strong>: 2025<br \/>\n<strong>Length<\/strong>: 5 pages<br \/>\n<strong>Number<\/strong>: 9-24-25<\/p>\n<p><\/div>\n<p><\/div><br \/>\n<div class=\"row\"><\/p>\n<div class=\"col-xs-12 col-sm-2\"><\/p>\n<p><a href=\"https:\/\/cdn.vanderbilt.edu\/t2-main\/blogsowen-prd\/wp-content\/uploads\/sites\/7\/2025\/12\/RoverLogo.jpg\" data-rel=\"lightbox-image-2\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-3627\" src=\"https:\/\/cdn.vanderbilt.edu\/t2-main\/blogsowen-prd\/wp-content\/uploads\/sites\/7\/2025\/12\/RoverLogo.jpg\" alt=\"\" width=\"67\" height=\"67\" srcset=\"https:\/\/cdn.vanderbilt.edu\/t2-main\/blogsowen-prd\/wp-content\/uploads\/sites\/7\/2025\/12\/RoverLogo.jpg 200w, https:\/\/cdn.vanderbilt.edu\/t2-main\/blogsowen-prd\/wp-content\/uploads\/sites\/7\/2025\/12\/RoverLogo-150x150.jpg 150w, https:\/\/cdn.vanderbilt.edu\/t2-main\/blogsowen-prd\/wp-content\/uploads\/sites\/7\/2025\/12\/RoverLogo-100x100.jpg 100w\" sizes=\"auto, (max-width: 67px) 100vw, 67px\" \/><\/a><\/p>\n<p><\/div>\n<div class=\"col-xs-12 col-sm-4\"><\/p>\n<h4><a href=\"https:\/\/cdn.vanderbilt.edu\/t2-main\/blogsowen-prd\/wp-content\/uploads\/sites\/7\/2025\/12\/RoverCase-V-1.0.pdf\">Rover Executes Growth<\/a><\/h4>\n<p><strong>Author<\/strong>: M. Eric Johnson<br \/>\n<strong>Date<\/strong>: 2024<br \/>\n<strong>Length<\/strong>: 12 pages<br \/>\n<strong>Number<\/strong>: 11<span class=\"meta\">-05-24<\/span><\/p>\n<p><\/div>\n<div class=\"col-xs-12 col-sm-2\"><\/p>\n<p><a href=\"https:\/\/cdn.vanderbilt.edu\/t2-main\/blogsowen-prd\/wp-content\/uploads\/sites\/7\/2025\/05\/Lyra.jpg\" data-rel=\"lightbox-image-3\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-3487\" src=\"https:\/\/cdn.vanderbilt.edu\/t2-main\/blogsowen-prd\/wp-content\/uploads\/sites\/7\/2025\/05\/Lyra.jpg\" alt=\"\" width=\"50\" height=\"29\" \/><\/a><\/p>\n<p><\/div>\n<div class=\"col-xs-12 col-sm-4\"><\/p>\n<h4><a href=\"https:\/\/cdn.vanderbilt.edu\/t2-main\/blogsowen-prd\/wp-content\/uploads\/sites\/7\/2025\/05\/Lyra-Case-formatted-v4a.pdf\">Lyra Health<\/a><\/h4>\n<p><strong>Author<\/strong>: M. Eric Johnson<br \/>\n<strong>Date<\/strong>: 2024<br \/>\n<strong>Length<\/strong>: 18 pages<br \/>\n<strong>Number<\/strong>: 10-24-24<\/p>\n<p><\/div>\n<p><\/div><\/p>\n<div class=\"row\"><\/p>\n<div class=\"col-xs-12 col-sm-2\"><\/p>\n<p><a href=\"https:\/\/blogs.owen.prd.vanderbilt.edu\/deanjohnson\/wp-content\/uploads\/sites\/7\/2024\/03\/Dardenbannerlogo.png\" data-rel=\"lightbox-image-4\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-3438 \" src=\"https:\/\/blogs.owen.prd.vanderbilt.edu\/deanjohnson\/wp-content\/uploads\/sites\/7\/2024\/03\/Dardenbannerlogo.png\" alt=\"\" width=\"154\" height=\"33\" \/><\/a><\/p>\n<p><\/div>\n<div class=\"col-xs-12 col-sm-4\"><\/p>\n<h4><a href=\"https:\/\/store.darden.virginia.edu\/cybersecurity-managerial-basics\">Cybersecurity: Managerial Basics<\/a><\/h4>\n<p><strong>Author<\/strong>: Timothy Laseter, M. Eric Johnson, Aldo Sesia<br \/>\n<strong>Date<\/strong>: 2024<br \/>\n<strong>Length<\/strong>: 16 pages<br \/>\n<strong>Number<\/strong>: <span class=\"meta\">OM-1807<\/span><\/p>\n<p><\/div>\n<div class=\"col-xs-12 col-sm-2\"><\/p>\n<p><a href=\"https:\/\/blogs.owen.prd.vanderbilt.edu\/deanjohnson\/wp-content\/uploads\/sites\/7\/2024\/03\/Metallic_Gold_V_Black_Outline.jpg\" data-rel=\"lightbox-image-5\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-3442 \" src=\"https:\/\/blogs.owen.prd.vanderbilt.edu\/deanjohnson\/wp-content\/uploads\/sites\/7\/2024\/03\/Metallic_Gold_V_Black_Outline.jpg\" alt=\"\" width=\"54\" height=\"38\" srcset=\"https:\/\/cdn.vanderbilt.edu\/t2-main\/blogsowen-prd\/wp-content\/uploads\/sites\/7\/2024\/03\/Metallic_Gold_V_Black_Outline.jpg 450w, https:\/\/cdn.vanderbilt.edu\/t2-main\/blogsowen-prd\/wp-content\/uploads\/sites\/7\/2024\/03\/Metallic_Gold_V_Black_Outline-300x211.jpg 300w\" sizes=\"auto, (max-width: 54px) 100vw, 54px\" \/><\/a><\/p>\n<p><\/div>\n<div class=\"col-xs-12 col-sm-4\"><\/p>\n<h4>Business Creation and Capital Formation<\/h4>\n<p><strong>Author<\/strong>: M. Eric Johnson and Hyun Duck (HD) McKay<br \/>\n<strong>Date<\/strong>: 2024<br \/>\n<strong>Length<\/strong>: 18 pages<br \/>\n<strong>Number<\/strong>: 1-05-24<\/p>\n<p><\/div>\n<p><\/div>\n<div class=\"row\"><\/p>\n<div class=\"col-xs-12 col-sm-2\"><\/p>\n<p><a title=\"Norwegian Cruise Line\" href=\"\/deanjohnson\/norwegian-cruise-line\/\"><img loading=\"lazy\" decoding=\"async\" class=\"attachment-thumbnail size-thumbnail wp-post-image\" src=\"\/deanjohnson\/wp-content\/uploads\/sites\/7\/2013\/07\/NCL-150x150.jpg\" alt=\"Norwegian Cruise Line\" width=\"80\" height=\"80\" \/><\/a><\/p>\n<p><\/div>\n<div class=\"col-xs-12 col-sm-4\"><\/p>\n<h4><a title=\"Norwegian Cruise Line\" href=\"https:\/\/digitalstrategies.tuck.dartmouth.edu\/case-study\/norwegian-cruise-line\/\">Norwegian Cruise Line<\/a><\/h4>\n<p><strong>Author<\/strong>: David P. Sibley T&#8217;13, M. Eric Johnson<br \/>\n<strong>Date<\/strong>: 2013<br \/>\n<strong>Length<\/strong>: 20 pages<br \/>\n<strong>Number<\/strong>: 6-0037<\/p>\n<p><\/div>\n<div class=\"col-xs-12 col-sm-2\"><\/p>\n<p><a title=\"XOJET\" href=\"\/deanjohnson\/xojet\/\"><img loading=\"lazy\" decoding=\"async\" class=\"attachment-thumbnail size-thumbnail wp-post-image\" src=\"\/deanjohnson\/wp-content\/uploads\/sites\/7\/2013\/07\/xojet-main-150x150.jpg\" alt=\"Xojet\" width=\"80\" height=\"80\" \/><\/a><\/p>\n<p><\/div>\n<div class=\"col-xs-12 col-sm-4\"><\/p>\n<h4><a title=\"XOJET\" href=\"https:\/\/digitalstrategies.tuck.dartmouth.edu\/case-study\/xojet\/\">XOJET<\/a><\/h4>\n<p><strong>Author<\/strong>: Jordan S. Esten T&#8217;12, M. Eric Johnson, Joseph M. Hall<br \/>\n<strong>Date<\/strong>: 2013<br \/>\n<strong>Length<\/strong>: 17 pages<br \/>\n<strong>Number<\/strong>: 6-0036<\/p>\n<p><\/div>\n<p><\/div>\n<div class=\"row\"><\/p>\n<div class=\"col-xs-12 col-sm-2\"><\/p>\n<p><a title=\"Sotera Wireless\" href=\"\/deanjohnson\/sotera-wireless\/\"><img loading=\"lazy\" decoding=\"async\" class=\"attachment-thumbnail size-thumbnail wp-post-image\" src=\"\/deanjohnson\/wp-content\/uploads\/sites\/7\/2012\/09\/Logo_Soltera-150x150.jpg\" alt=\"Logo_Soltera\" width=\"80\" height=\"80\" \/><\/a><\/p>\n<p><\/div>\n<div class=\"col-xs-12 col-sm-4\"><\/p>\n<h4><a title=\"Sotera Wireless\" href=\"\/deanjohnson\/sotera-wireless\/\">Sotera Wireless<\/a><\/h4>\n<p><strong>Author<\/strong>: Johnny Kaye T&#8217;12 and Professors Ron Adner, M. Eric Johnson<br \/>\n<strong>Date<\/strong>: 2012<br \/>\n<strong>Length<\/strong>: 19 pages<br \/>\n<strong>Number<\/strong>: 6-0035<\/p>\n<p><\/div>\n<div class=\"col-xs-12 col-sm-2\"><\/p>\n<p><a title=\"Groupon\" href=\"\/deanjohnson\/groupon\/\"><img loading=\"lazy\" decoding=\"async\" class=\"attachment-thumbnail size-thumbnail wp-post-image\" src=\"\/deanjohnson\/wp-content\/uploads\/sites\/7\/2012\/09\/Groupon.jpg\" alt=\"Groupon\" width=\"80\" height=\"80\" \/><\/a><\/p>\n<p><\/div>\n<div class=\"col-xs-12 col-sm-4\"><\/p>\n<h4><a title=\"Groupon\" href=\"\/deanjohnson\/groupon\/\">Groupon<\/a><\/h4>\n<p><strong>Author<\/strong>: Cassie Young T&#8217;11, M. Eric Johnson, John Marshall T&#8217;92<br \/>\n<strong>Date<\/strong>: 2011<br \/>\n<strong>Length<\/strong>: 14 pages<br \/>\n<strong>Number<\/strong>: 6-0034<\/p>\n<p><\/div>\n<p><\/div>\n<div class=\"row\"><\/p>\n<div class=\"col-xs-12 col-sm-2\"><\/p>\n<p><a title=\"Mattel, Inc: The Lead Paint Recall\" href=\"\/deanjohnson\/mattel-inc-the-lead-paint-recall\/\"><img loading=\"lazy\" decoding=\"async\" class=\"attachment-thumbnail size-thumbnail wp-post-image\" src=\"\/deanjohnson\/wp-content\/uploads\/sites\/7\/2012\/09\/Mattel.jpg\" alt=\"Mattel\" width=\"80\" height=\"80\" \/><\/a><\/p>\n<p><\/div>\n<div class=\"col-xs-12 col-sm-4\"><\/p>\n<h4><a title=\"Mattel, Inc: The Lead Paint Recall\" href=\"\/deanjohnson\/mattel-inc-the-lead-paint-recall\/\">Mattel, Inc: The Lead Paint Recall<\/a><\/h4>\n<p><strong>Author<\/strong>: M. Eric Johnson<br \/>\n<strong>Date<\/strong>: 2010<br \/>\n<strong>Length<\/strong>: 19 pages<br \/>\n<strong>Number<\/strong>: 6-0033<\/p>\n<p><\/div>\n<div class=\"col-xs-12 col-sm-2\"><\/p>\n<p><a title=\"Enhancing Service at Southwest Airlines\" href=\"\/deanjohnson\/enhancing-service-at-southwest-airlines\/\"><img loading=\"lazy\" decoding=\"async\" class=\"attachment-thumbnail size-thumbnail wp-post-image\" src=\"\/deanjohnson\/wp-content\/uploads\/sites\/7\/2012\/09\/Enhancing-Service-at-Southwest-Airlines.jpg\" alt=\"Enhancing-Service-at-Southwest-Airlines\" width=\"80\" height=\"80\" \/><\/a><\/p>\n<p><\/div>\n<div class=\"col-xs-12 col-sm-4\"><\/p>\n<h4><a title=\"Enhancing Service at Southwest Airlines\" href=\"\/deanjohnson\/enhancing-service-at-southwest-airlines\/\">Enhancing Service at Southwest Airlines<\/a><\/h4>\n<p><strong>Author<\/strong>: M. Eric Johnson<br \/>\n<strong>Date<\/strong>: 2009<br \/>\n<strong>Length<\/strong>: 14 pages<br \/>\n<strong>Number<\/strong>: 6-0031<\/p>\n<p><\/div>\n<p><\/div>\n<div class=\"row\"><\/p>\n<div class=\"col-xs-12 col-sm-2\"><\/p>\n<p><a title=\"Technology and Quality at Steinway\" href=\"\/deanjohnson\/technology-and-quality-at-steinway\/\"><img loading=\"lazy\" decoding=\"async\" class=\"attachment-thumbnail size-thumbnail wp-post-image\" src=\"\/deanjohnson\/wp-content\/uploads\/sites\/7\/2012\/09\/Technology-and-Quality-at-Steinway.jpg\" alt=\"Technology-and-Quality-at-Steinway\" width=\"80\" height=\"80\" \/><\/a><\/p>\n<p><\/div>\n<div class=\"col-xs-12 col-sm-4\"><\/p>\n<h4><a title=\"Technology and Quality at Steinway\" href=\"\/deanjohnson\/technology-and-quality-at-steinway\/\">Technology and Quality at Steinway<\/a><\/h4>\n<p><strong>Author<\/strong>: M. Eric Johnson, Joseph M. Hall, David Pyke<br \/>\n<strong>Date<\/strong>: 2009<br \/>\n<strong>Length<\/strong>: 20 pages<br \/>\n<strong>Number<\/strong>: 6-0023<\/p>\n<p><\/div>\n<div class=\"col-xs-12 col-sm-2\"><\/p>\n<p><a title=\"NetHope: Collaborating for the Future of Relief and Development\" href=\"\/deanjohnson\/nethope-collaborating-for-the-future-of-relief-and-development\/\"><img loading=\"lazy\" decoding=\"async\" class=\"attachment-thumbnail size-thumbnail wp-post-image\" src=\"\/deanjohnson\/wp-content\/uploads\/sites\/7\/2012\/09\/NetHope.jpg\" alt=\"NetHope\" width=\"80\" height=\"80\" \/><\/a><\/p>\n<p><\/div>\n<div class=\"col-xs-12 col-sm-4\"><\/p>\n<h4><a title=\"NetHope: Collaborating for the Future of Relief and Development\" href=\"\/deanjohnson\/nethope-collaborating-for-the-future-of-relief-and-development\/\">NetHope: Collaborating for the Future of Relief and Development<\/a><\/h4>\n<p><strong>Author<\/strong>: Benjamin Farmer, M. Eric Johnson<br \/>\n<strong>Date<\/strong>: 2007<br \/>\n<strong>Length<\/strong>: 20 pages<br \/>\n<strong>Number<\/strong>: 6-0026<\/p>\n<p><\/div>\n<p><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":381,"featured_media":218,"parent":0,"menu_order":50,"comment_status":"closed","ping_status":"closed","template":"page-right-sidebar.php","meta":{"footnotes":""},"tags":[],"class_list":["post-23","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/blogs.owen.vanderbilt.edu\/deanjohnson\/wp-json\/wp\/v2\/pages\/23","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.owen.vanderbilt.edu\/deanjohnson\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/blogs.owen.vanderbilt.edu\/deanjohnson\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.owen.vanderbilt.edu\/deanjohnson\/wp-json\/wp\/v2\/users\/381"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.owen.vanderbilt.edu\/deanjohnson\/wp-json\/wp\/v2\/comments?post=23"}],"version-history":[{"count":40,"href":"https:\/\/blogs.owen.vanderbilt.edu\/deanjohnson\/wp-json\/wp\/v2\/pages\/23\/revisions"}],"predecessor-version":[{"id":3637,"href":"https:\/\/blogs.owen.vanderbilt.edu\/deanjohnson\/wp-json\/wp\/v2\/pages\/23\/revisions\/3637"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blogs.owen.vanderbilt.edu\/deanjohnson\/wp-json\/wp\/v2\/media\/218"}],"wp:attachment":[{"href":"https:\/\/blogs.owen.vanderbilt.edu\/deanjohnson\/wp-json\/wp\/v2\/media?parent=23"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.owen.vanderbilt.edu\/deanjohnson\/wp-json\/wp\/v2\/tags?post=23"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}