Category: Student Experience

  • Fielding Questions

    Knight (left) and Bosslet will go just about anywhere to get the interview they’re after.
    Knight (left) and Bosslet will go just about anywhere to get the interview they’re after.

    How did you two end up working together? And what’s the story with this name “Blark!” that follows you everywhere?

    Blake: “Blark!” started as an inside joke. It’s a play on our two names.

    Clark: In case that wasn’t obvious.

    Blake: We flash it at the end of each video as a production credit in the Owen Podcast Series. We didn’t think anyone would notice, but as our first year progressed, our classmates co-opted “Blark!” and began referring to us as a single entity. So I guess at least a few of them had been watching.

    Clark: We suspect they started using it because they hadn’t bothered to learn our individual names yet.

    Blake: Well, to be fair, we didn’t exactly make it easy for people to differentiate us. We’re both from Texas and we both majored in marketing as undergrads at Texas A&M. We both joined OwenBloggers at the beginning of our first year and started working for the school’s Marketing and Communications office as social media consultants. We both have dark glasses and wives who are arguably out of our leagues. People act like we must be lifelong friends, but one year ago we’d never met.

    Clark: Well, that’s not exactly true. As we’ve recently pieced together, we apparently met at a house party as undergrads, just after Blake started dating his future wife, Kristi, who happened to have a couple of classes with me. More than likely, we were loitering around the keg and talking about music, since Blake was in a popular local band at the time and I secretly idolize musicians. And that was it.

    Blake: After the chance encounter, we went our separate ways. I had a pretty unique hybrid background of marketing and design, and so I worked for two successful startups in Dallas as their one-man marketing machine. Clark … I don’t even know why he got a marketing degree.

    Clark: Yeah, I put it to good use. I started in state and local tax at KPMG and then joined the internal strategy group at Texas Children’s Hospital.

    Blake: But Owen brought us back together.

    Clark: It was very much like the movie Serendipity.

    Blake: Strikingly similar. My wife recognized Clark’s name on the list of admitted students, which prompted an email, which prompted calls, which prompted meeting up before school even started.

    Clark: All of which prompted lots and lots of scheming. We definitely both have an innate drive to create stuff when we think there’s a need. Or, in the parlance of our peers, to “blue sky” it.

    So how did the Owen Podcast Series come together?

    Blake: Early on, we agreed that Owen, and just about every other business school we visited, could have a more robust media library. This would allow prospective students to feel like they really know the school’s people and culture during their search process, even before visiting the campus to experience it firsthand.

    “Everyone in this era has built up a natural layer of skepticism, and when you feel a sales pitch coming on, you immediately put up a mental barrier. We wanted the podcasts to avoid that sheen.”

    —Clark Bosslet

    Clark: This notion was the seed of the Owen Podcast Series, which built upon previous Owen podcasts by adding an interview format and bringing in an eclectic mix of guests, ranging from faculty members to community leaders to local business owners. The goal is to showcase everything that makes Owen and the surrounding community unique.

    Blake: Prospective students don’t just care about the curriculum and pedigree of the schools they seek out. That’s important, but they also care about the culture and social activities outside the walls of academia. It’s a package deal, something we were keenly aware of after talking our wives into dropping everything and moving to Nashville. Based on that, we knew that prospective students and their partners want to know they’ll have some fun during the whole grad school experience.

    Clark: The city of Nashville has a strong creative class and a strong entrepreneurial spirit. It’s a lot more than a country music scene, or even a health care scene, although it obviously has all of those things, too. We really believe the city is a key part of the Owen value proposition.

    Blake: We found the school to be incredibly fertile ground for organic, student-led innovation. Before stepping foot in a classroom, we brought our podcast idea to the admissions team, who saw it as a great marketing tool, not only for prospective students but the Owen community at large. We were then put in touch with Yvonne Martin-Kidd, Executive Director of Marketing and Communications.

    And how did the idea go over?

    Clark: We were two anonymous, overeager students. They could have easily scoffed. But after presenting our vision, the response was overwhelmingly supportive.

    Blake: It was, “What do you need to get going? Cameras? We have HD, Flip, handhelds and studio lights. Microphones? We have lapels and handhelds, all wireless. Anything you need is at your disposal whenever you need them. And, by the way, once you get going we can give you a prominent spot on the new website we’re creating for Owen and possibly include featured podcasts in our newsletters.”

    Clark: It was pretty unexpected. They not only signed off on the project, but they wanted to become actively supportive in its success. Blake and I both came from an undergraduate school with almost 50,000 students. Texas A&M has a strong culture of student involvement, but there’s a lot of red tape. In this case, the speed of approval and level of encouragement was incredibly refreshing.

    We have a lot of precious commodities right now: time, resources, administrative champions and lots and lots of smart people around us. It’s a recipe for doing some really fun stuff.

    How did you become affiliated with OwenBloggers?

    Clark: OwenBloggers has always prided itself in leaving off the veneer, so to speak. It’s far less engaging as a member of an audience when you feel like you’re being pitched to. Everyone in this era has built up a natural layer of skepticism, and when you feel a sales pitch coming on, you immediately put up a mental barrier. We wanted the podcasts to avoid that sheen. It needed a home within the constellation of online touch points at Owen, and it found a kindred spirit in OwenBloggers.

    Blake: We were both familiar with the site after visiting it many times as prospective students, and we were excited about the opportunity to partner with something that had a built-in audience and an established brand. The site was flush with material and had a broad international readership, but had outgrown the blogging platform it was created on. We met with the current and past leadership of the site, who were already tossing around the idea of moving the site onto WordPress (a popular blog publishing platform).

    So you do some programming as well?

    Clark: This was all in Blake’s sweet spot. When we found out about the WordPress initiative, I basically volunteered Blake’s Web design and programming expertise to build the new site. The only thing I more willingly offer than my own time is someone else’s.

    Blake: We had the opportunity to combine the veteran OwenBloggers site and the yet-to-be-tested Owen Podcast Series into a multimedia conglomerate, the likes of which had never been seen before … at least in graduate student-led media circles … in the southeast United States … to our knowledge.

    Clark: We are basically young Rupert Murdochs. I hope he doesn’t do anything stupid before this article appears.

    And all of this is in your first month or so as students?

    Clark: I think it sounds more ambitious after the fact. At the time, we just wanted to create content. We were excited about starting the next chapter in our lives and about having access to some really great minds. Honestly, the podcast series was mostly an excuse to reach out to interesting people and pepper them with questions, all under the guise of content creation.

    “When you see a professor speak passionately about something, it helps you uncover what’s behind the syllabus and understand why Owen students are regarded not only for their spreadsheets
    but also their convictions.”

    —Blake Knight

    How do you decide on which guests to interview?

    Blake: We started looking for guests here at Owen, which is ripe with passionate personalities and big thinkers. We wanted to provide a relaxed, intimate look into people whom incoming students would be interacting with their first year. Faculty such as Michael Burcham, Lecturer of Entrepreneurship; Dave Owens, Professor of the Practice of Management and Innovation; and Larry Van Horn, Associate Professor of Management; as well as Read McNamara, Executive Director of the Career Management Center, all sat down with us to talk about what drives them personally and professionally. While we touch on the requisite questions regarding their roles at Owen, we’re really looking to establish the people behind the message and create a real experience for the viewer. Simple lighting, one camera shot, natural settings, and, with the exception of raucous bird squawks and ambulance noises, very few edits.

    Clark: In one of our first episodes, Bart Victor, the Cal Turner Professor of Moral Leadership, mentions the Carnegie Bargain, which is the mindset that one must first do well financially in order to have the means and freedom to do good philanthropically. And then we talked about the misplaced focus of many organizations on fixing the suffering of poverty instead of alleviating the poverty itself, which is a key tenant in the Project Pyramid courses here at Vanderbilt. It was, at least in my mind, genuinely interesting stuff, and I think that’s when we realized the true potential within the series. Our litmus test has always been: If I’m a prospective student and I stumble upon this, is this compelling? Does it flesh out my opinion of the school? And if the answer is yes, it has some value.

    Blake: I think people really connect with genuine passion. It comes through the screen and grabs you as a viewer. When you see a professor speak passionately about something, it helps you uncover what’s behind the syllabus and understand why Owen students are regarded not only for their spreadsheets but also their convictions.

    Clark: Once we had our sea legs, we started looking into the community to find local business leaders who are focused on making Nashville unique. No one would call us shy, but it was still daunting to essentially cold call someone to ask them to be on a podcast that’s still more of an idea than a product.

    Blake: As it turns out, we had an ace up our sleeve: being students. People are definitely more receptive to the idea of sitting down with students, especially if they can tell you’ve done your homework and know their craft a bit.

    Clark: Blake and I have a certain aesthetic, and that aesthetic is good beer and good music.
    Blake: We reached out to local companies like Yazoo Brewery, Third Man Records (Jack White’s label) and Hatch Show Prints and asked for an hour of time with the owners. These are all small shops, so their time is valuable, and they’re not hurting for media coverage, not that we even qualify. But when we prefaced the request with “I’m an MBA student from Vanderbilt,” they gladly opened their doors to us.

    Clark: I think that’s a testament to two things—the cachet of the Vanderbilt name and the tremendous sense of community here in Nashville.

    Blake: At the end of the day, we really enjoy it. We meet incredible people and talk about great ideas. When our podcast with Ben Blackwell, Director of Operations of Third Man Records, was picked up by the local media, there was an admitted sense of pride in knowing our efforts helped raise the local profile of the school.

    So what’s next for “Blark!”?

    Clark: The hardest part is not coming up with the ideas, or even initially bringing them to fruition. That’s easy because it’s thrilling and somewhat finite. The hard part is sustaining something once the newness and the sense of accomplishment has worn off a bit. So a big focus for us this year is making sure the podcast series and the website are sustainable. The quick turnover at business schools can kill a lot of good ideas because capturing that institutional knowledge is so challenging. But we are blessed to have some really great peers at Owen right now. There’s a palpable eagerness among the student body to make Owen a better place while we’re here.

    Blake: We recognize that this is a unique point in our lives. We have a lot of precious commodities right now: time, resources, administrative champions and lots and lots of smart people around us. It’s a recipe for doing some really fun stuff that’s not only personally rewarding but also reflects well upon the school.

  • Big on Japan

    View GBA Trip to Japan in a larger map

    The Global Business Association (GBA) and Japanese Business Club (JBC) joined efforts last October to send 34 students, Dean Jim Bradford and David Parsley, the E. Bronson Ingram Professor in Economics and Finance, on an excursion through Japan as part of the GBA’s third annual fall break trip. The purpose of these trips is to educate the Owen community about global business through internationally focused academic and cultural activities. In our case, we learned about Japan’s economy, primary industries, culture and business customs.
    Taking 36 people through four cities over an eight-day period can be a daunting task, but my fellow organizers and I were up for the challenge. Amrita Dutta-Gupta, BA’03, Dwyla Beard and I helped coordinate the trip for the GBA. The JBC organizers were Toshinao Endo, Hiromasa Shimomoto and Hideaki Suga. All six of us are in the MBA Class of 2011.

    “One of the most educational and fun aspects of organizing the Japan trip was working with the Japanese Business Club,” says Dutta-Gupta, who serves as President of the GBA. “Through the planning process, which included weekly meetings and innumerable emails over six months, we were able to form stronger friendships, which will endure beyond our experience at Owen.”

    TRAVELOGUE

    Preparations
    Prior to the trip, all participants were provided an overview of the business and cultural customs of Japan. Heiki Miki, MBA’96, Section Manager of Line Pipe Export at JFE Steel and a member of Owen’s Alumni Board, educated participants about common language terms and proper business etiquette.

    The GBA group with alumnus Tadaaki Yamaguchi at JFE Steel in Tokyo
    The GBA group with alumnus Tadaaki Yamaguchi at JFE Steel in Tokyo

    Day 1: Tokyo
    The first company we visited was Microsoft, where we learned about the customization and localization of its products for the Japanese market. In the afternoon we traveled to JFE Steel. Tadaaki Yamaguchi, MBA’02, provided us with direct exposure to the entire steel manufacturing process, including raw materials procurement, the creation of pig iron in a 2,192-degree blast furnace, and the final rolling of high-performance steel sheets.

    An evening with the maiko in Kyoto
    An evening with the maiko in Kyoto

    Day 2: Tokyo
    We toured several Tokyo sites, including the Meiji Jingu shrine, the Imperial Palace, the Asakusa Kannon temple and the Nakamise shopping arcade. That evening we participated in an izakaya party. An izakaya is a drinking establishment that offers a variety of small dishes, which are shared by all at the table.

    Day 3: Kyoto
    We traveled to Kyoto via bullet train (Shinkansen), which can go upwards of 187 mph. Upon arrival we visited the Kinkaku-ji and Kiyomizu-dera temples. We also viewed a kimono fashion show at the Nishijin Textile Center, which had beautiful silk textiles on display. In the evening a few of us experienced traditional Japanese entertainment performed by geisha (called maiko in Kyoto), ate delicious local cuisine and played drinking games while in the maiko’s company.

    The Genbaku Dome, now part of the Hiroshima Peace Memorial, was one of the few buildings left standing after the atomic explosion in 1945.
    The Genbaku Dome, now part of the Hiroshima Peace Memorial, was one of the few buildings left standing after the atomic explosion in 1945.

    Day 4: Kyoto, Osaka, Kobe and Hiroshima
    While half the group stayed in Kyoto or ventured to nearby Osaka and Kobe, the other half took the bullet train to Hiroshima. I opted for the latter, and it was one of the most powerful experiences of my life. We toured the city with two atomic bomb survivors who have learned English in their old age to tell their stories of what happened on Aug. 6, 1945, and in the months that followed. This spurred a thought-provoking discussion about World War II among our group.

    Following Hiroshima, we ferried to an island called Miyajima to see the Itsukushima shrine and its famous torii, or gate. One of the unique things about the island is that its wild deer are accustomed to people and wander around the tourist sites. At one point we literally walked side by side with a baby fawn and its mother. The experience was quite serene—the perfect epilogue to Hiroshima.

    Kelly Leo with Dean Bradford and Keith Whitman in Hakone
    Kelly Leo with Dean Bradford and Keith Whitman in Hakone

    Day 5: Kyoto, Kameyama and Hakone
    This was the busiest day of the trip. Before departing Kyoto we visited Gekkeikan, the largest sake producer in the world, and learned about its manufacturing process. Elizabeth Childs, an MBA candidate for 2011, says, “The highlight for me was being able to stand on top of a silo holding 111,000 gallons of sake. That was incredible!”

    In the afternoon we headed to the Sharp Electronics factory in Kameyama, where impressive LCD, 3-D and Quattron technology was on display. Sharp also impressed us with its CSR (corporate social responsibility), highlighting the use of solar panels to provide energy to both the factory and the adjacent town.

    We finished the day in Hakone, where the highlights were participating in a traditional enkai (Japanese-style banquet), visiting an onsen (natural hot springs) and singing karaoke with Dean Bradford!

    pagoda

    Day 6: Gotemba and Tokyo
    Leaving Hakone, we visited Terumo, a prestigious medical device company in Gotemba. The company’s facilities serve not only as corporate headquarters but also as a research-and-development and training center, which includes a mock hospital. Shigeru Aono, MBA’05, who is Manager of the Oncology Business Unit at Novartis Pharma K.K., joined the group for a tour of this impressive facility.

    After a long day of travel, most of the group spent the evening navigating the Tokyo subway system to find last-minute souvenirs or catch a glimpse of the night skyline from the Toyko Tower. I opted for a neon-filled stroll with my husband, Keith Whitman, BS’03, a fellow MBA candidate for 2011. We walked through the Akihabara neighborhood, popularly known as “Electric Town,” where most of Tokyo’s young go to play video games or shop for the newest electronics.

    Day 7: Tokyo
    Bright and early at 4:45 a.m., the group traveled via taxi to the Tsukiji Market, one of the largest fish markets in the world, where we witnessed a live tuna auction. Flash-frozen tuna from the prior day were sold for $5,000–$30,000 each and distributed to local restaurants and markets worldwide.

    From left, MBA candidates Stephanie Kaye Ramirez, Amrita Dutta-Gupta, Kimberly “KJ” Johns and Cindy Yeo at the Tsukiji Market in Tokyo
    From left, MBA candidates Stephanie Kaye Ramirez, Amrita Dutta-Gupta, Kimberly “KJ” Johns and Cindy Yeo at the Tsukiji Market in Tokyo

    Smelling like fish, we then headed to Kirin Beverage Co., where Yuichi Yamada, MBA’07, and Tomoaki Asanuma, MBA’07, provided an in-depth presentation about the soft drink, bottled water, juice and tea market in Japan, where Kirin is the market leader. Their presentation would have made Owen’s marketing and strategy faculty quite proud.

    We finished the day by traveling to Nissan’s headquarters, where we received an overview of its new electric car, the LEAF, and a private showing of all the vehicles on the floor. Later that evening, Dean Bradford hosted an alumni dinner with help from Kazuaki Osumi, MBA’05. All of the trip participants and alumni in the area were invited. The 15 alumni who attended said they longed to visit Nashville and Owen again. We hope they can make it back soon!

    Day 8: Tokyo
    On our final day, we visited SECOM, a pioneer in Japan’s security services market. Hideki Hirazawa, MBA’00, Director of the IT/Health Care Division at SECOM, and his team discussed what they are doing in the health care space and spoke about the various health care challenges in Japan. It was quite a relevant and fascinating presentation given the current debate over health care reform in the United States. After leaving SECOM, we then toured the Tokyo Stock Exchange, where we learned about its modernization, trading trends, main players and derivatives market.

    From left, MBA candidates Toshinao Endo, Hideaki Suga and Hiromasa Shimomoto at the Tokyo Stock Exchange
    From left, MBA candidates Toshinao Endo, Hideaki Suga and Hiromasa Shimomoto at the Tokyo Stock Exchange

    We are extremely grateful for the insight, assistance, dedication and translating abilities of the three aforementioned JBC organizers (Endo, Shimomoto and Suga) who worked tirelessly throughout the eight days to ensure an educational, welcoming and never-to-be-forgotten experience.

    Additionally, this trip would not have been possible without the efforts of our alumni. “They were extremely excited about our visit to Japan,” Dwyla Beard says, “and they supported us by opening the doors of their companies for our visits. Although Vanderbilt is located in the U.S., the Japanese alumni reminded me that Owen alumni are exhibiting leadership all over the world.”

    Arigato gozaimasu, Japan!

    Kelly Leo, BS’03, is an MBA candidate for 2011 and the Vice President of Owen Bridges within the Global Business Association. Owen Bridges helps international students acclimate to Owen and the Nashville community through one-on-one mentorships and group activities.

    See more photos of the trip and other GBA activities.

  • In a New Light

    In 2009 a team of Vanderbilt graduate and undergraduate students visiting rural Bangladesh made a startling observation. The villagers they met lacked access not only to reliable electricity but also to cheap, alternative fuel for lighting their homes. Though widely available, kerosene in Bangladesh typically costs $5 per month, or the equivalent of an average week’s salary—far too expensive to use for anything besides cooking.

    Wainstein displays the foot pedal that he and a group of students from the Vanderbilt University School of Engineering devised.
    Wainstein displays the foot pedal that he and a group of students from the Vanderbilt University School of Engineering devised.

    This problem is not just limited to a handful of villagers the team met. There are, in fact, more than 100 million people in rural Bangladesh who are literally in the dark. Once the sun sets, countless children can no longer study or do homework, families and friends cannot interact, and all work ceases. And during the day the situation is not much better. Bangladesh is both blessed and cursed with a monsoon season, and for almost two-thirds of the year, the sun is blotted out by thick, dark storm clouds, denying these people sufficient light to live by.

    The 2009 trip, which was organized by Project Pyramid, an interdisciplinary student organization that aims to alleviate world poverty, demonstrated the need for a sustainable lighting and power solution in rural Bangladesh. To tackle this issue, the organization proposed three different projects: building a biogas digester to convert animal waste into usable methane gas, creating an apparatus to turn that gas into power, and devising a product to generate more affordable lighting.

    Project Pyramid presented these ideas to the School of Engineering, which, in turn, gave its fourth-year students the option of working on them as senior design projects. Each project would require a small team of engineering students led by a first-year MBA candidate. As a member of Project Pyramid, I volunteered to lead the team tasked with the affordable lighting solution. Although I hadn’t traveled to Bangladesh with the others in 2009, I was familiar with poverty in my native South Africa and knew what a positive impact a basic convenience like lighting could have on those affected. Joining me on the project were engineering students Greg Larson, Jared Robertson, Mason Hensley, Macy Skulman and Carly Jackson, all in the Class of 2010.

    At the launch of the project, Clinical Professor of Management David Owens gave an insightful talk about innovation management, entreating us to consider the constraints when looking to innovate. This approach proved especially valuable for us as we highlighted two constraints that guided us throughout: (1) the product had to be affordable and meet a certain low price point, which we decided should be the $5 that was already being paid monthly for kerosene, and (2) the power source had to be sustainable and readily available to villagers and again, had to fall within our price point.

    Initially we considered a number of different ways to power our product, from using the nuclear decay of radioactive materials to more traditional sources like wind and solar energy. Our list eventually narrowed to two choices: either solar or kinetic (human) power. Since Bangladesh has heavy cloud cover for most of the year, we decided a kinetic solution was best. (Although there are solar panels that can work on cloudy days, they are not affordable in this instance.) The engineers also proposed using a light-emitting diode (LED), which is energy efficient and reliable, and a modular design, which would give the user the option of changing power sources.

    The potential for real innovation was not in a light that could be powered by different sources; it was in a kinetic device that could power any number of rechargeable items, including lights.

    Our team had some clever ideas for using kinetic energy to power the lamp but settled on a foot-pedal design similar to that of manual sewing machines. The initial prototype was promising: It created a flickering light that varied as the pedal went through its arc. The catch, though, was that it needed to produce a steadier current and higher voltage to be a viable light source.

    In discussing this challenge with others, including Stephen Songy, MBA’10, and Joseph Boulier, MBA’10—the two second-year MBA students heading up all the Project Pyramid teams—I soon realized our group should take a different approach. Rather than focusing on increasing the output of the foot pedal, I thought we should instead figure out a way to harness the energy it creates. In some sense we had the modular design backwards. The potential for real innovation was not in a light that could be powered by different sources; it was in a kinetic device that could power any number of rechargeable items, including lights.

    Excited by this suggestion, the engineers on our team produced an updated prototype featuring a USB, instead of a proprietary, connector. At our next meeting we tested a compatible LED light, which worked fantastically. Next we plugged in an iPod and then a BlackBerry to the USB connector and charged them both using the foot pedal. After more meetings and tests, our product was finally ready for the end-of-the-year Project Pyramid showcase, where it performed as well as we had hoped and received a lot of attention from the other participants.

    So, what is next for our product? Even though my teammates and I are no longer collaborating on it, the idea awaits a future group of students eager to change the world for the better. The next step will be to modify the design so that it can be easily mass-produced. It will also need to be tested in real-world conditions. And, if all goes as planned, I hope someday it will shed light, so to speak, on a problem that has plagued rural Bangladeshis for far too long.

  • Bluegrass Brands

    brandweeklouisvilleWould you rather be drinking bourbon? And when you think of bourbon, does Kentucky come to mind? The Louisville Convention & Visitors Bureau hopes the answer to both of these questions is a resounding yes. But in case that association between bourbon whiskey and its hometown of Louisville, Ky., is not so immediate, the bureau aims to convince you with its branding effort, called Bourbon Country. The idea is to position the city in the hearts and minds of travelers and tourists the world over as the destination for food, fun and, of course, bourbon whiskey.

    Brands are absolutely everywhere, populating the spaces all around us, even sometimes permeating our very being. From Apple to Samsung, Amazon to Yahoo, Titleist to TaylorMade, even Obama to Palin, brands are the bundle of constructs and promises that consumers expect to receive from a product or service. In Bourbon Country that happens to be a barrelful of smooth, mellow promises.

    Branding is the fascinating art and science of creating and shaping associations and perceptions. When executed properly, it’s an incredibly powerful tool, and artfully wielding that tool is de rigueur for the new generation of marketers emerging from the Owen School.

    Enter “BrandWeek Louisville 2009,” a weeklong immersion program held last October to provide Owen marketing and brand management students with rare access to three of America’s largest and most successful companies—Brown-Forman, General Electric and Humana Inc. Orchestrated by Owen’s Executive Director of Marketing and Communications Yvonne Martin-Kidd, along with Marketing Operations Manager Ann Davis and John Hamilton, Associate Director of the Career Management Center, BrandWeek offered us a practitioner’s perspective on the challenges facing marketers in three very different industries.

    The adventure began in a very familiar setting: a classroom at Owen. Our facilitator for the week was Jack Kennard, Principal of WhiteOaks Consulting and former Senior Vice President of Global Marketing Services at Brown-Forman. He provided a thorough overview of Brown-Forman’s history and global growth, including the rise of its flagship brand, Jack Daniel’s Tennessee Whiskey. Kennard spent the better part of his 27 years at Brown-Forman growing Jack Daniel’s into one of the most recognized brands in the world. His unique insights into the spirits industry gave us a better understanding of what it takes to gain traction and maintain relevance in today’s crowded marketing landscape.

    Branding is the fascinating art and science of creating and shaping associations and perceptions. When executed properly, it’s an incredibly powerful tool.

    The next day we left Nashville and headed north on Interstate 65 to Brown-Forman’s headquarters, where we were treated to lunch in the posh Bourbon Street Café. (Perhaps you’re noticing a theme here?) Following a delicious meal, Chief Operating Officer Mark McCallum led a discussion about the company’s global branding efforts and the intricacies of managing the growth of their more than 30 wine and spirits brands, which include the aforementioned Jack Daniel’s, as well as Chambord Liqueur, Finlandia Vodka, Herradura Tequila and Sonoma-Cutrer Wine. This session afforded Owen students the opportunity to interact with an impressive group of marketing and human resources executives. They answered even our toughest questions with aplomb, leaving us with little doubt as to why Brown-Forman remains an industry leader after more than 139 years in business.

    Our branding discussion gave way to a tour of the Brown-Forman design center, led by Eric Donninger, VP, Global Brand Director of Design, and then into a discussion about corporate social responsibility, a topic of particular concern for one of the world’s largest wine and spirits producers. Later that evening we broke into smaller groups and enjoyed some of Brown-Forman’s fine products with the brand managers themselves, talking shop over hors d’oeuvres and cocktails at some of Louisville’s hot spots.

    Even our accommodations at the 21C Museum Hotel in downtown Louisville were an exercise in brand excellence. Recently named by Condé Nast Traveler magazine as the highest-ranking American property on its 2010 Gold List of the world’s best places to stay, the 21C is nothing if not unique—part boutique hotel and part contemporary art museum. It’s definitely the place to stay and play in Louisville.

    BellingerBrian
    Brian Bellinger

    The next morning began with a coach ride to General Electric’s Monogram Experience Center, where the staff of in-house chefs prepared a wonderful spread of breakfast foods, all produced in the center’s demonstration kitchen. The Monogram Experience Center is a veritable kitchen stadium, albeit one designed for product demonstrations rather than Iron Chef competitions. The center plays host to GE’s training efforts to educate appliance sales professionals about the features, benefits and proper use of the company’s professional-grade Monogram kitchen appliances.

    A team of marketers and engineers from GE’s Consumer and Industrial division then joined our group for a discussion centered on the marketing of innovative products. Specifically we talked about the challenges that accompany the introduction of an entirely new, and rather exciting, product in a category most consumers take for granted every day: water heaters. That’s right, I mentioned “exciting” and “water heaters” in the same sentence because the new product in question is GE’s industry-exclusive hybrid electric water heater. (Now you can have two hybrids in your garage!) The hybrid provides the same hot water to which we have grown so accustomed, but it uses a pump to draw heat from the ambient air and transfers it into the water. It, therefore, requires only about half the energy of a traditional water heater. Sounds like a win-win, right? So where’s the challenge? Although it’s certainly cleaner and greener than its competitors, the hybrid is a costlier alternative that requires a certain level of awareness and understanding—no small feat in a product category that hasn’t changed much in several decades. However, given the qualifications and experience of GE’s team, we were left convinced that hybrids are the future—at least for water heaters.

    The next stop was the towering, marble-lined headquarters of Humana in downtown Louisville. Founded in 1961, Humana has grown to become one of the nation’s largest publicly traded health-benefits companies. Walking through the expansive halls from the cafeteria to the conference room, I couldn’t help but notice that pedometers nearly outnumbered BlackBerrys—a reassuring sign that Humana’s employees do indeed take their business seriously on a number of levels.

    And as you might expect from a company in the business of health and well-being, Humana’s corporate cafeteria has a decidedly healthy-eating theme to it. But that’s not to say that pizza, burgers and fries are nowhere to be found. Instead, the cafeteria employs a pricing scheme to encourage healthier eating decisions, whereby, for instance, balsamic grilled salmon with steamed veggies and brown rice is actually priced lower than the aforementioned burger and fries combo. I found the application of the carrot-versus-stick paradigm to be fitting in the cafeteria context; schools, universities and other corporations would do well to emulate Humana’s system.

    Humana’s Corporate Manager for Consumer Marketing William Hambleton facilitated the afternoon’s discussion, which featured presentations on no fewer than 10 different areas of the company’s marketing and branding efforts. It was a fascinating afternoon which explored nearly every possible facet of the marketing function, from messaging, social media and sponsorships, to B2B engagement, market research and sustainability. What I found most interesting, however, was Humana’s brand architecture plan for developing and sustaining their health care brand. The company faces the challenging task of aligning around two dozen differently branded initiatives—some grown from within and others acquired—with the Humana superbrand.

    Before heading home to Nashville, we made one last stop at The Green Building in NuLu, Louisville’s arts district. Slated to become the first commercial building in Louisville to attain the U.S. Green Building Council’s LEED Platinum certification, The Green Building hosted our group for a presentation on the branding of Louisville by Brett Jeffreys of Red7e, the firm responsible for implementing the Bourbon Country initiative. Later that morning a panel presentation on the art of client/agency relationships rounded out the week. Facilitated by Martin-Kidd, the panel featured Ann Stickler, Vice President and Group Director for Developing Brands at Brown-Forman; Paul Klein, General Manager of Brand and Advertising at GE; and Toni Clem, President of Louisville-based advertising and marketing firm Creative Alliance.

    On the ride home, and in the intervening months, I’ve reflected quite frequently on my experiences from BrandWeek. I’ve set new goals and pushed myself to look at my coursework in different ways, always seeking a new angle of approach. BrandWeek served to reinforce the vital importance and value of creating meaningful—even profound—brand associations with consumers. The three companies we visited in Louisville offered excellent examples of how to build and maintain powerful brands while dealing with the unique challenges of their specific industries and customer targets.

    So remember, the next time you find yourself with a lesser beverage in hand, you could be drinking bourbon. And when you think bourbon, think Kentucky.

    Brian Bellinger is an MBA candidate for 2011.

  • A Word from the Sponsored

    McSurdy earned his Executive MBA while working at Oasis Center, a nonprofit that helps Nashville youth overcome challenges such as homelessness, violence and depression.
    McSurdy earned his Executive MBA while working at Oasis Center, a nonprofit that helps Nashville youth overcome challenges such as homelessness, violence and depression.

    When I first learned about the possibility of earning a sponsorship to the Vanderbilt Executive MBA program, I was intrigued. The Owen School and the Center for Nonprofit Management in Nashville had just launched an initiative offering full tuition for one nonprofit executive a year. As Vice President for Programs at Oasis Center—a nonprofit that helps Nashville youth overcome challenges such as homelessness, violence and depression—I was eligible for the sponsorship but wondered whether I’d be a better administrator with those letters following my name. I already had a graduate degree and was doing just fine, I thought. However, my wife—an MBA herself—and my boss both encouraged me to give it a shot.

    I took the first step and completed the online application. I then had a follow-up interview with Tami Fassinger, Associate Dean of Executive Education at Owen. Although Tami was charming, she was not one to sugarcoat the process. I quickly realized that if I were going to make even a halfhearted attempt at this, I actually would have to study for the GMAT—something I hadn’t done since taking the GRE years before when No. 2 pencils were still used.

    I always introduced myself as the “nonprofit guy” somehow separating myself from the “real” businesspeople. Now I know I am a real businessperson. I’m just in a different kind of business.

    —Michael McSurdy

    I started giving up my evenings and weekends to pour over The Official Guide for GMAT Review. I also attended an open house for nonprofit candidates and then ventured into the deep waters at a preview day for general candidates—people with “real” business experience. It was a little intimidating, but I left feeling confident that I could succeed at Owen. I went back to my studies, and finally the day of the test arrived. Then came the waiting.

    Several weeks later I received a call from Tami saying I had been accepted to the Executive MBA program. It was a great feeling to know that I had made the cut, but for me that was not enough. I had to get the sponsorship before I could even consider attending Owen. Unlike other students I would not see large raises in my future even with an MBA, and my employer had no funds to offset the expense of my tuition. Finally in May 2007 I got another call from Tami. I had been awarded the sponsorship! I accepted, of course, and soon hit the ground running.

    The first hurdle, called Math Camp, came during the middle of that summer. Designed as a refresher course for those of us who were a little rusty with basic computations, Math Camp was a sobering prelude to first semester. I started to wonder what I had committed myself to, but with the gracious support and guidance of Rita Sowell, the instructor, I made it through.

    From Math Camp it was on to the Week-in-Residence at New Harmony, Ind., where I was introduced to my group—Jason Gunderson, Jarod Scott, Navin Karwande and Kenn Gindin (all EMBA’09)—four classmates who would be my lifelines, my colleagues and my friends over the next two years (and beyond). New Harmony also marked the beginning of the first semester, which placed an emphasis on quantitative coursework.

    That first semester I spent night after precious night trying to bend my mind around stats, economics, finance and accounting. For someone used to offering support to others, I was unaccustomed to relying continually on the assistance of the members of my group and Isaac Rogers, BA’02, MBA’08, a gifted stats tutor. I began to wonder if I’d ever get past the first semester. And of course I did.

    During the second semester I found the qualitative classes to be more in my comfort zone. I was able to offer the members of my group a little wisdom, and I felt like I was carrying my weight more than I had before. The coursework was tiring nonetheless, and by the end of two semesters, I wondered if May would ever arrive. And of course it did.

    Over the summer I reconnected with my family and dug back into work. There was no Math Camp or Week-in-Residence in New Harmony to worry about. I only had to look forward to the second year, which I anticipated with much less trepidation as I knew what to expect. Just like the summer before, I wondered if fall would ever come. And of course it did.

    oasiscenterUpon returning to Owen as a second-year student, I found myself giving advice to Mark McCaw, the new recipient of the Executive MBA/Center for Nonprofit Management sponsorship. “You will get through this,” I told him. Meanwhile I was as busy as ever. My strategy and finance classes were all-consuming, and the changing economy and a relocation for Oasis Center were making my job more demanding. At this point, though, I had my feet solidly beneath me. Somehow I had survived accounting, economics, finance and statistics, and was actually putting what I had learned to work. In my third finance class it became clear that concepts and theory were of greater importance to me, and I was able to track what we were discussing and actively participate. Had I actually learned something about finance?

    This third semester was also the proving ground for my group. By this point we had formed a good team. Each member knew the others’ strengths and needs, and we respected and supported each other. We began to think ahead to our strategy project in semester four. We had moved from focusing on our classes to focusing on how we could use the total of what we had learned to accomplish a more complex goal—creating a viable strategy for a real company. At times my group and I wondered if we would get it all done. And of course we did.

    During the final semester everything really came together. Each of my classes relied on what I had learned in all the others. The whole was becoming greater than the sum of its parts. The journey ended with a successful strategy presentation and the international residency, and much celebration. That final semester is still a blur.

    Since receiving my diploma from Dean Bradford under the tent on Magnolia Lawn, I have had some time to think and reflect, and I have even used a few things I learned at Owen—like strategies for depreciation and maximizing human capital. Who knew this stuff was really applicable to the nonprofit world? After four semesters and some reflection, I realize I made the right decision to pursue an MBA. Up to this point I always introduced myself as the “nonprofit guy” somehow separating myself from the “real” businesspeople. Now I know I am a real businessperson. I’m just in a different kind of business.

    As I look back with great pride and accomplishment, I am immensely grateful. I am grateful for my classmates who grew with me and supported my growth. I am thankful for the staff and professors who saw the potential in me. I owe a huge debt of gratitude to my employer, staff and board who have all supported me and cheered me on through the past two years. And I appreciate so much the great opportunity that Owen and the Center for Nonprofit Management gave me in awarding me the sponsorship.

    Lastly and most important, this journey was made all the richer because of my family. To my wife, Cecily, and my children, Michael, Harriet and Eloise, I say thank you. I appreciate so much the sacrifices you have made and the love and support you have given me over the past two years.

  • Fully Immersed

    When you think of a Health Care MBA student at Owen, what do you picture? Do you see someone dressed in personalized scrubs with a front-row seat to, say, a gastric bypass surgery? Likely not. But Owen’s “experiential” program affords opportunities just like that. We Health Care MBA students don’t just learn about health care in the classroom; we get to experience it firsthand for an entire week. The so-called Health Care Immersion Week, which takes place between the first and second academic mods, gives students several different perspectives on the industry. Each day offers a look at a key player in health care, and students are challenged to understand how these players fit together as a whole.

    Hodges, seen here with the practice mannequins at Vanderbilt’s School of Nursing, credits Immersion Week with giving her a new perspective on health care management.
    Hodges, seen here with the practice mannequins at Vanderbilt’s School of Nursing, credits Immersion Week with giving her a new perspective on health care management.

    One advantage of Vanderbilt’s Health Care MBA program is that it fully integrates its students into the mini-metropolis of  Vanderbilt University Medical Center (VUMC), as well as the surrounding Nashville health care community. While Nashville may be known as the country music capital, it is also arguably the health care capital of the United States. Owen students are fortunate to be able to take advantage of all the city has to offer, and this year we dove right in.

    On Monday we took the physician’s perspective. By 9 a.m. we were dressed in new scrubs, hairnets and masks anxiously awaiting an operating room assignment at VUMC. The jitters were in full effect as I hoped to be chosen to observe a fairly mild procedure. The managing nurse assured me I could pass on the spinal and brain surgery, unlike some of my braver classmates. I was selected to watch an “open” gastric bypass procedure, which is hardly serene but supposedly routine. While I’ll spare the gory details, I will comment on the newfound respect I have for surgeons, physicians, nurses and technicians who all have to work in harmony to produce an amazing result. My MBA lens showed me that the operating room is similar to a well-run business. There is a distinct hierarchy, and each person has a role and a set of expectations. Timing and decision making are critical. Instead of using research and expertise to develop new business for a company, this team uses research and expertise to improve the patient’s life.

    Continuing along the exciting and emotional path of operating rooms, my classmates and I also each spent an evening in a VUMC emergency room. My assignment was in the pediatric ER. I shadowed nurses and residents to understand how room assignments, traumas and surgical decisions are handled. I sat thoughtfully with patients while nurses administered IVs and medications, watched with angst as a surgeon set a broken bone, and peeked fearfully as a calm medical staff handled a head trauma on a child arriving by helicopter. When nurses and doctors had free time, they showed me how they used medical technology in their daily processes. The concepts I learned in my Health Care IT class proved their weight in gold. While an emergency room may look chaotic, it is actually well-organized and efficient thanks to the technology and processes in place.

    The days following surgery and trauma observations were less action-packed, but there was no lack of information or insight. As much as we enjoyed wearing our scrubs and strutting down 21st Avenue pretending to be physicians, it was time to put ourselves in the shoes of many other health care professionals and explore careers outside of our MBA internship box.

    For example, we got to spend a day taking the nurse’s perspective. I shadowed a woman in the main hospital who worked as a case manager. People in this career often have a background in nursing or social services and have the important task of getting patients out of the hospital faster. The other students and I also explored the nursing school and learned how this rewarding career is facing a major shortage of applicants. My MBA lens kicked in again as I thought about ways to improve incentives and talent retention for such a critical profession.

    Later we visited a women’s clinic and learned about the approach of using a midwife for childbirth. Instead of a delivery in a sterile operating room with a busy obstetrician, midwifery provides the comfort of a personal at-home birthing experience. This concept forced us (I was in a group with two males!) to re-evaluate the traditional approach and ask a barrage of questions around this “unnaturally” natural concept.

    During the patient’s perspective day, we explored the Eskind Diabetes Center and a DaVita dialysis clinic. The atmosphere at the diabetes center was refreshing and optimistic, offering creative conveniences to patients. A separate children’s waiting area was full of magical décor and toys. Obesity chairs were nestled in the mix for adults who may not be able to sit comfortably in traditional seats. Also those patients who cannot afford to travel to Nashville are given the option of a phone appointment.

    While the Eskind Diabetes Center was full of research and teaching conference rooms aimed at improving treatments for those with the disease, it was the concept of prevention that made the greatest impression on me. I learned that age and obesity are the risk factors for type 2 diabetes. I also came away convinced that a healthy diet and exercise are personal investments worth making.

    As one might imagine, the visit to the DaVita dialysis clinic later in the day was an emotional experience. DaVita employs an upbeat staff committed to their patients who face a ritualistic procedure to remain alive. The clinic requires a small factory of silos, pumps, tubes and chemicals, all of which must work in perfect harmony to produce the fluid that will cleanse the blood in each patient’s body.

    On the last day of Immersion Week, we took the researcher’s perspective and visited BioMimetic Therapeutics in Franklin, Tenn., a company that specializes in the development of drug-device combination products used for the repair of orthopedic injuries. The visit opened my eyes to the fun and risk associated with venture capital, and I learned some sound advice in the process: If you have a good idea with an expert staff, strong patents and clinical data, you just might land yourself some investors.

    As I now reflect on the week and all it offered, I can say that I was totally immersed and engaged. The timing was perfect, as Immersion Week gave me a new perspective on the health care classes that have since followed. I now have a better understanding of the complex pro-blems of insurance, disease management, talent shortages and IT adoption because I experienced them. Although I miss my scrubs, I’m sure my true calling is on the business side of health care, and I can’t wait to put my MBA degree to use.

  • Paying It Forward

    Paying It Forward

    This past February we were approached by Jim Bradford, Dean of the Owen School, and asked to serve as the Co-Chairs of the Class of 2008 Class Gift. We were both initially surprised by the e-mail but quickly realized what an honor it was to be asked to serve our class in this capacity. Without even speaking to each other, we knew that we would have to work as a team to organize and motivate the class to ensure that we left a positive and lasting mark on Owen, just as we’d done during our two years as MBA candidates.

    The first item on our to-do list was to meet with Dean Bradford, Associate Dean of Development and Alumni Relations Tricia Carswell, Alumni Program Coordinator Melinda Phillips, and Director of Alumni Relations Marshall Turnbull. Jim began the meeting by heaping praise upon the Class of 2008, telling us that he believed we were truly a special Owen class. He said that our accomplishments and student-led initiatives arguably surpassed those of any class that preceded us. Now you may think that this is the speech that he gives to class representatives every year, but we sensed that he genuinely meant it.

    Class Co-Chairs Erin Hofmann and Matthew Garrett
    Class Co-Chairs Erin Hofmann and Matthew Garrett helped establish the Student Initiative Fund at Owen.

    Tricia followed Jim’s praise for our class with more of the same but added a little fundraising theory to the mix. The underlying idea of the class gift is to form in our alumni the habit of giving back to Owen. When a person donates time or money to a cause or institution, that person has a stake in that cause. In the case of Owen, the greater the stake there is in the school’s success, the more involvement our alumni base will seek. High levels of alumni involvement, both financial and otherwise, are hallmarks of top B-schools across the country. Involved alumni enrich the experiences of faculty, staff, MBA candidates, prospective students, and the Owen community as a whole.

    After Tricia’s remarks we began to discuss the gift itself. Rumblings about much-needed updates to Owen’s physical environment had not fallen on deaf ears, but Jim wanted to steer us in a different direction. We knew we would have to come up with a concept that truly represented our class’s accomplishments.

    Our thoughts immediately turned to the impending building expansion. As most classes express, Owen creates a family environment that lasts. How could we contribute? Gathering space? Work areas? A lounge?

    Millions of dollars must be raised over the next few years for a new building and updates to the old building through a capital campaign. Anything added or improved in our current building would be temporary at best. We also wanted our gift to take hold immediately.

    While we began to brainstorm about our big gift, we formulated our strategy and built our team. We chose a diverse group of our classmates who represented leadership in all areas and were well-respected within the Owen community. We now had our committee, but we still lacked our Great Idea.

    We couldn’t help but remember the praise offered by Jim, Tricia, Marshall, and Melinda. Our class, through both the seeds planted by classes before us and our own innovations, had accomplished quite a bit. Owen Bloggers, the Leadership Development Program, Project Pyramid, Leadership in Action, and the Human Capital Case Competition all came into their own during our time at Owen, and several projects, such as 100% Owen, blossomed under Class of 2008 leadership. Not too shabby.

    Our class gift started to develop: Our opportunities came from those before us through mentoring, ideas and finally, alumni and capital campaign donors. We wanted that tradition to continue. Physical gifts represent stagnancy and the past; we needed a dynamic gift that points to the future.

    Recent class gifts included a student travel fund and the online community OwenConnect—both concepts that allow for future opportunities. We wanted to ensure future classes would have the same opportunities we were fortunate enough to have, and so, with some deliberation, we established the Student Initiative Fund. With Associate Dean of Students Jon Lehman as guardian, the fund would provide seed money to any group wishing to start a project that would benefit the student body or the school as a whole. These initiatives could take the form of guest lectures, student-run projects or anything future classes deem worthwhile. The gift would also give us the chance to come back to Owen to help out in other capacities by offering our advice, our guidance and our time to these projects.

    Our Class Gift Committee stepped up more than we ever could have imagined, putting forth both their confidence in Owen and their financial backing, despite the fact that some were still job searching. Through diligent pestering, nostalgic storytelling and more than a few Starbucks cards, we discovered that most of our classmates felt the way we did: They wanted to pay it forward to the classes to come.

    All in all, the Class of 2008 raised $200,001 (don’t think we didn’t count every dollar!), and the inaugural MAcc class showed up with 100 percent participation. As new graduates we feel our experience at Owen was greater than we could have imagined, and we hope, as you think back on your own time at Owen, that you will remember the future classes who will answer the door when opportunity knocks. Thank you for your support!

     

     

    Matthew Garrett and Erin Hofmann graduated from the Owen School in May.