Category: Features

  • Theory into Practice

    Theory into Practice

    bullMarket impact. It is part of the very fiber of Owen’s finance department. Members of the school’s finance faculty are not only contributing to the industry’s intellectual underpinnings and analytical tools but also training students who, as Vanderbilt alumni, are putting theory into practice worldwide. We look here at some of the key players who are helping shape the face of modern financial management.

    At the Center of Research

    The sweep of history represented by the finance faculty is nowhere more dramatically represented than in the Financial Markets Research Center (FMRC). Founded in 1987 to foster research in financial markets, instruments and institutions, it has long promoted interaction among executives, researchers and the Owen faculty, particularly through its renowned annual conference. Hans Stoll, the Anne Marie and Thomas B. Walker Jr. Professor of Finance and Director of the FMRC, calls the center “our window on the real world and our connection to what’s going on and the issues that face policymakers and financial executives.”

    Hans stoll and Tom Ho
    Hans Stoll and Tom Ho

    Stoll is known for developing put-call parity and for seminal work in market microstructure, which has become a major subfield within finance. He is also credited with providing analysis that demystified the role of futures in the crash of 1987, leading to a more balanced approach to regulation amid calls for drastic measures. The breadth and depth of his work have earned him one of the industry’s most stellar reputations—he has been elected President of both the American Finance Association and the Western Finance Association—and the markets still bear the stamp of his contributions.

    Tom Ho, who has worked with Stoll since they co-authored papers at the Wharton School in the late ’70s, serves as the FMRC Research Professor of Finance. Through voluminous research, papers and books, Ho has been key to introducing rigorous mathematical modeling to securities. His work with the Thomas Ho Company, providing analysis and consulting to financial institutions, is an example of the integration between Vanderbilt finance research and the business world. It also demonstrates how the FMRC is bringing together all the elements of financial education, research, practice and policymaking.

    Watch Stoll’s video about the FMRC.

    Watch Edward DeMarco, Acting Director of the Federal Housing Finance Agency, deliver the keynote address for the 2011 FMRC Conference.

    Academic Firepower

    Bob Whaley and Jacob Sagi
    Bob Whaley and Jacob Sagi

    The huge impact Owen has had on the world of finance grows larger this year with the introduction of NASDAQ OMX Group’s Alpha Indexes. Developed by Bob Whaley, the Valere Blair Potter Professor of Management, and Jacob Sagi, the Vanderbilt Financial Markets Research Center Associate Professor of Finance, the indexes help investors isolate the performance of individual stocks or commodities from broader shifts in exchange-related funds. This will, according to Sagi, “allow investors to understand correlations better and allow for interesting hedging opportunities.”

    The idea for the indexes started when alumnus Eric Noll, MBA’90, who serves as NASDAQ OMX Group’s Executive Vice President of Transaction Services, turned to what he calls the “academic firepower” of Whaley and Sagi for help in developing new NASDAQ products. Noll was looking for something of the caliber of the Market Volatility Index (VIX), or “Fear Index,” created by Whaley for the Chicago Board Options Exchange in the early ’90s. The VIX, which quantifies the market’s expectation of short-term volatility, has become a highly influential measure; a futures contract based on it has traded publicly since 2004. Sagi, an expert on asset pricing and decision theory with wide-ranging research and practical interests, has conducted research with Whaley on relative performance indexes.

    The NASDAQ OMX Group is offering derivatives of the indexes that will allow investors—primarily institutional at first—to bet on or guard against fluctuations in the worth of securities or funds. The products are designed to help investors hedge against the kind of market swings exemplified by last year’s “flash crash.” The collaboration between Vanderbilt and NASDAQ is, Sagi says, “the kind of thing that demonstrates how you can take research-based knowledge and apply it in a way that helps people and brings value to the market.”

    Read more about Whaley and Sagi’s research.

    Watch Sagi’s video about the creation of the NASDAQ indexes.

    Wellspring of Knowledge

    David Parsley, Bill Christie and Nick Bollen
    David Parsley, Bill Christie and Nick Bollen

    As veterans on the finance faculty, Professors Bill Christie, Nick Bollen and David Parsley represent a wellspring of theoretical and applied knowledge, transmitting real-world experience and academic rigor to the classroom. Their accomplishments are among the school’s most noteworthy.

    Christie, the Frances Hampton Currey Professor of Finance, analyzed NASDAQ pricing in the ’90s and found that market makers were implicitly colluding to maintain artificially high trading profits at the expense of investors. His research led to sweeping reform of the NASDAQ market, the introduction of the SEC Order Handling Rules and a billion-dollar settlement. Christie also served as Dean of the Owen School from 2000 to 2004.

    Bollen, the E. Bronson Ingram Professor in Finance, authored a cutting-edge 2008 study of hedge fund liquidity that quantified the risks to investors facing the restriction or suspension of withdrawals from hedge funds during market turmoil. The subsequent financial crisis bore out his conclusions, as many funds closed and others were revealed to be fraudulent. His most recent research focuses on predicting which funds are at a higher risk of fraud by examining their statistical footprints for peculiarities best explained by misreporting.

    Parsley, the E. Bronson Ingram Professor in Economics and Finance, has shown through his research into political connections and lobbying that the portfolios of firms with higher lobbying intensities and expenses outperform those of firms without such connections. He also has discovered that politically connected firms appear to be less sensitive to market pressures to increase the quality of financial information given to minority shareholders. His current work includes seeking explanations for the globally declining impact of exchange rates on prices.

    Watch Christie’s video about the real-world consequences of research.

    Watch Bollen’s video about the study of hedge funds.

    Watch Parsley’s video about the world economy.

    Emerging Ideas

    Miguel Palacios and Alexie Ovtchinnikov
    Miguel Palacios and Alexei Ovtchinnikov

    The Owen finance faculty’s reputation continues to grow thanks to newer members like Alexei Ovtchinnikov and Miguel Palacios, both Assistant Professors of Finance. Ovtchinnikov has done widely cited work on corporate political contributions, showing in a large-scale study published in The Journal of Finance that there is a positive and significant relationship between such donations and both stock returns and return on equity. His follow-up study examined the nature and effectiveness of individual contributions, particularly to politicians with oversight of industries having economic impact on contributors. Ovtchinnikov is now looking at the flip side of the coin, studying the way government policy affects corporate decision-making.

    Palacios’ work on human capital, its quantification and its effect on other assets’ prices, is decidedly and excitingly off the beaten path. One question he raises is what effect the retirement of baby boomers, who will no longer have future earnings as an asset, will have on the value of stocks. Another is the possibility of a financial instrument tied to future earnings, and whether such an instrument “might make people willing to take more risks in stocks and other investments, changing their price and return,” he says. He and a business partner have explored the practical aspects of his questions for the last nine years, founding a company called Lumni Inc., which pays for the education of young adults—many who could not afford college otherwise—in exchange for a small stake in their future earnings. His book Investing in Human Capital: A Capital Markets Approach to Student Funding was published by Cambridge University Press in 2007.

    Read more about Ovtchinnikov’s research.

    Read more about Palacios’ research.

    Watch Ovtchinnikov’s video about political donations.

    Watch Palacios’ video about the value of human capital.

    Steering a New Course

    Kate Barraclough
    Kate Barraclough

    Australian-born Kate Barraclough jumped at the chance to take a more active role in oversight of the school’s Master of Finance (MSF) program. As its Director, she says, “I see myself as taking an already excellent product and raising its profile by engaging and coordinating its stakeholders—faculty, alumni, employers and current and future students. My aim is to build a great program, recognized as one of the best in the country.”

    Her background is yet another example of the way in which research, teaching and real-world experience come together within the Owen faculty. A former manager at KPMG Canberra and financial consultant to the Australian government, she has research interests that include asset pricing, derivatives and bond markets. Under her guidance, MSF has introduced a new course on financial modeling (which she teaches), formed a board of advisers made up of distinguished alumni and friends of the school, and created an internship program for the MS Finance Class of 2012. The latter was an initiative proposed by alumnus Bruce Heyman, BA’79, MBA’80, who is Managing Director and Partner at Goldman Sachs in Chicago and a member of Owen’s Board of Visitors.

    Barraclough is working to encourage cohesion within the MSF group with a number of MSF-only classes. “A key part of my role is mentoring our students, encouraging and supporting them while they are at Owen,” she says. “Seeing them grow through their experiences at Owen is extremely rewarding for me.”

    Wall Street Presence

    Sean Rogers, BA’87, MBA’95
    Sean Rogers, BA’87, MBA’95

    It would be difficult to overstate the Vanderbilt presence in the world of business and finance. Thousands of graduates carry the lessons learned here into boardrooms, exchanges and regulatory offices worldwide. One notable example is Sean Rogers, BA’87, MBA’95, a key figure in one of the two largest financial institutions on Wall Street.

    Rogers serves as Managing Director at Bank of America, overseeing communications technology. He works closely with senior management at companies like Nokia, Ericsson and Motorola, advising them on an array of financial matters, including capital formation and structure, corporate finance, mergers and acquisitions, joint ventures and IPOs. It is a job that requires wide-ranging knowledge applied to complex but specific situations in real time, and he cites his increasing appreciation of the “softer skills” he learned at Owen.

    “It’s learning how to study,” he says, “how to work in teams, how to communicate with your counterparts. As you become more senior in investment banking, what makes someone good or bad comes down to qualitative skills. You’re more concerned with building relationships, with understanding issues. You become results-oriented.”

    More and more, those relationships transcend borders and backgrounds. “That’s why both the student mix and the interdisciplinary possibilities at Owen, like those with the Vanderbilt University Medical Center, are so valuable,” he says. He also cites the class size and the close relationships he was able to develop with both students and professors. He has long since been returning the favor, bringing his business expertise to Owen as a member of its Board of Visitors—something that is particularly important in that Bank of America has become the single biggest recruiter of Owen grads.

    Tools of the Trade

    Vikas Dwivedi, MBA ’00
    Vikas Dwivedi, MBA ’00

    Vikas Dwivedi, MBA’00, says his career has become “all energy, all the time.” After stints at Shell Oil, Enron, Prudential Equity Group and Morgan Stanley, and a rating as No. 1 stock picker in electric utilities in 2004, he is bringing his experience in energy and commodity trading, private equity, project development, operations and engineering to bear on his own firms. He is a Principal at BTU Capital Management, a Houston-based hedge fund focused squarely on energy, and Quantum Energy Partners, a $5 billion private equity firm.

    “It’s focused on natural gas,” he says of BTU, “and our trades will allocate capital directly into futures and options on the commodity itself.” He came to Owen as an engineer and an energy trader, but says, “I didn’t have any real sense for the broader capital markets and the bigger world. Seeing how those markets work and how they impact each other and impact energy was very helpful. It gave me a much bigger perspective on how stuff is really put together. And not having a financial background, it was a really good rounding experience to learn accounting and a little more on corporate valuation.”

    In addressing students and recent graduates, he encourages creativity and daring. “Never assume everything’s been solved,” he says. “There are always other markets and other problems if you can help solve or even identify them. I’d also recommend a bit of irreverence for the way markets work. They’re not perfect. See if you can insert yourself into something that’s not quite right, which is always an opportunity.”

  • The Journey No One Chooses

    The Journey No One Chooses

    Professor Gary Scudder, who was diagnosed with aggressive stage IV mantle cell non-Hodgkin’s lymphoma in August 2009, has been cancer-free for more than a year.
    Professor Gary Scudder, who was diagnosed with aggressive stage IV mantle cell non-Hodgkin’s lymphoma in August 2009, has been cancer-free for more than a year.

    This article and the accompanying sidebars discuss cancer from the perspective of two patients—Professor Gary Scudder and alumnus Michael Oyler—and a caregiver, student Sarah Burfitt. All three express gratitude for the help and encouragement they have received from Owen’s close-knit community, and they hope their stories provide solace for others facing similar journeys.

    Imagine going to see your dermatologist and leaving her office knowing you have several swollen lymph nodes. That is exactly what happened to me in early August 2009. I was told “run, don’t walk” to my primary care physician, which I did—the dermatologist’s office even called to make sure I had followed their directions. My physician quickly ordered a CT scan, and it verified that my numerous swollen lymph nodes were likely a sign of some form of lymphoma. It actually took 20 more days until we had the final diagnosis: aggressive stage IV mantle cell non-Hodgkin’s lymphoma.

    When any cancer is diagnosed, the words “stage IV” and “aggressive” are not what you want to hear and serve to raise anxiety levels to new highs. Immediately my mind jumped to scary questions like “How long do I have to live?,” “Is this kind of cancer curable?,” and so on. These questions and fears became an everyday part of my life for the next nine months.

    At the beginning of September, my wife, Marti, and I met with our hematologist/oncologist at Vanderbilt University Medical Center for the first time. He spent almost two hours explaining my particular disease and his treatment plan: six 21-day cycles of intense chemotherapy. In addition, at the end of these six treatments, I would be having a stem cell transplant, which would renew my immune system with cancer-free stem cells. My chemo regime showed great promise in clinical trials—which, incidentally, weren’t completed at the National Institutes for Health until last month.

    During my first month of treatment, it was necessary to identify possible stem cell donors. If I was in total remission, I would be able to use my own stem cells, but if not, a matched donor would be necessary. Transplant recipients have a fatality rate of 15 percent or more, so this was a very anxious time for us. Both of my sisters were tested to see if either was a match and could be a donor. We were overjoyed when the call came that my younger sister was a perfect match! This was the first really encouraging piece of news on our journey.

    Scudder with wife, Marti, at home
    Scudder with wife, Marti, at home

    Thankfully I was spared the extensive side effects of chemo during my treatments. I believe one of the major reasons why was prayer. Yes, I had to deal with low blood counts, increased risk of infection, fatigue and other issues. I also ended up in the hospital twice during my stem cell transplant, going in both times late at night for high fevers. But overall I had little nausea, and my symptoms were not as bad as they could have been.

    My first post-chemo scans were not until Nov. 23, or 11 weeks after the start of my treatment. We teach Owen students in our operations courses about managing waiting times and reducing anxiety, but I must admit it was very difficult to wait a week for the results. I felt like I had started a class, so to speak, when I was diagnosed back in August and there had been no feedback on my progress until those tests. It was as if all the weight was on the final exam.

    On Nov. 30 we received news that most of my scans were clear, but there was one final result needed before I could be declared “squeaky clean.” My nurse practitioner had told me not to expect anything until the next day, but during her drive home she received the great news that my final scan was clean and called me from her car.

    Having determined that I was in total remission, we proceeded with the stem cell collection and transplant. I was thankful that I was able to use my own cells and not those of my sister. The transplant occurred in March after two more rounds of chemo and a final, more intense round to kill my existing immune system. This last one was the hardest to tolerate, but we knew it was necessary for my future health.

    As I write this, I have been in remission for more than a year, but doctors do not use the term “cured” for this disease. I am instead “cancer-free” and taking little medicine—a miraculous outcome given where I started in August 2009. I finally came back to Owen full time at the start of the 2010–11 school year, after missing an entire year for my treatments.

    Every type of cancer is treated with its own protocol, but the journey for every patient and caregiver has similar highs, and especially lows. The hardest part for me was waiting for and receiving the initial diagnosis. Another low came when the doctor told me about the treatment. I had gone into the meeting with expectations of spending one day every three or four weeks receiving chemo (very typical for lymphoma patients), not four days in the hospital every three weeks. It also took a major change of mindset to adjust to the length of the treatment. There is no such thing as instant gratification when you get chemo—you can’t pay for a next-day cure!

    I felt like I had started a class when I was diagnosed and there had been no feedback on my progress until those [post-chemo scans]. It was as if all the weight was on the final exam.

    —Gary Scudder

    How did I cope throughout the process? It took a lot of support of family, friends, our church, colleagues and the medical community. In particular, my wife and I relied on our Christian faith and took solace in the stories of the many folks who had taken this journey before us.

    We want to thank everyone for the outpouring of love we have received. Many of you visited me while I was in the hospital, sent notes through CaringBridge, mailed cards, gave me rides to my semiweekly appointments, and brought us wonderful meals. We were well cared for by the Owen community, including current and past students, faculty and staff. Alums visited from as far away as California and Montana. Another alum sent me a hat to cover my bald head. (Speaking of bald heads, it has been interesting to observe how many men starting chemo are really concerned about losing their hair!)

    In addition, I would be remiss not to express our overwhelming gratitude to the Vanderbilt nursing staff on 11 North, and my nurses and doctors in the hematology and stem cell transplant clinic. My care was exceptional!

    Finally a special thanks is due to Dean Jim Bradford for his continuous support during this trying season of our lives. He kept me updated on major initiatives during the year, so when I returned to the faculty full time in June 2010, I was still knowledgeable about various aspects of the school.

    A fellow mantle cell “journeyer” once wrote to me about blind turns in the cancer treatment process—we know the turns are coming but have no foreknowledge of what is around the corner. Hebrews 11:1 says, “Now faith is being sure of what we hope for and certain of what we do not see.” The first set of scans, the results of the stem cell donor testing, my semiweekly blood tests, my reactions to my treatments—many areas of our journey were filled with these blind turns. We received favorable news at each turn, but that is not guaranteed.

    Trials like this change one’s perspectives on what is important in life. People become more important, daily tasks much less so. Trials are used to strengthen us for future trials and enable us to assist others who are suffering. My wife and I are already reaching out to several others making this journey (including Michael and Sarah, who wrote the accompanying sidebars). Please continue to keep us in your thoughts and prayers in the coming months as we pray for a durable remission—one that lasts five, 10 or even 20 years!

    Gary Scudder is the Justin Potter Professor of Operations Management and the Faculty Director of International Programs.

  • Bill of Health

    Bill of Health

    Dick DaftFour years ago Christopher Parks found himself facing an all-too-common dilemma. He and his mother, who was in the midst of cancer treatments, were sitting in her living room going through a stack of her medical bills and those of his father, who had died recently.

    It is a telling indictment of the daunting complexity of health care billing that Parks, despite 17 years in the industry, felt as overwhelmed by the paperwork as did his mother. It was she who put the situation into words.

    “She looked at me with tears in her eyes and said, ‘Honey, I want to know who I owe, what I owe, and if it’s fair,’” he says. “To hear someone who was in chemotherapy and heading toward hospice say that as she wrote out a check for $20,000—well, that was the moment I knew I had to do something.”

    Billing represents one small corner of an American health care system known for flaws that seem inextricably bound to its undeniable strengths. In technology and drug development, quality of hospitals and physicians, availability and speed of delivery, it is the world’s gold standard. But it is staggeringly expensive, needlessly redundant, and too often out of reach for tens of millions who have little or no coverage.

    For Parks, his mother’s plea was the starting point for a new business venture that has slowly and sometimes painfully refined its mission to bring light to the billing process for employers and employees.

    For the rest of the health care world—often-competing constituencies including physicians, hospitals, insurers, pharmaceutical companies, device manufacturers and the investment community—the future is a complex and uncertain foray into a new health care universe. All of them must sort through the thousand pages of legislation, the politically charged implementation process and the legal wrangling that are all part of the Patient Protection and Affordable Care Act, the 2010 bill that will no doubt change American health care forever.

    Parks
    Parks

    Parks admits that his journey, begun well before Congress took up the trillion-dollar health care bill, involved any number of blind alleys. “We spent two years getting it totally wrong,” he says. “We started off trying to give everyone tons of data points, information about cost, quality, utilization, what other people thought, and so on, and we created this wealth of broad decision-making information. The feedback we got from both users and employees was, ‘Oh, my gosh. That’s too much. I just need one thing answered.’”

    The process was also hampered by the fact that large insurers and the government were simply loathe to share information. Ultimately the company he formed, change:healthcare, evolved to offer self-insured companies and their employees easily understood information on medical provider cost, quality, access and performance to help them make educated decisions.

    Parks, the company’s President and CEO, sees the approach as vital in the face of legislation that greatly increases the pool of covered individuals, making their decisions an important part of any hope for fiscal responsibility. “With the increase in access to coverage, there will be increased demand and desire for both information and transparency, for more insight both to control cost and make choices,” he says.
    A key element is the point at which potential savings prompt behavior change, and for that Parks turned to two friends at Vanderbilt Owen Graduate School of Management.

    My simple problem with the health care legislation is that it wasn’t focused on cost, and we will have to address cost next year, the year after and every year going forward.

    —Larry Van Horn

    “Luke Froeb and Larry Van Horn surfaced as two really bright, insightful guys who know how to look at problems from different angles and who could help us evolve what we’re developing,” Parks says. Froeb, the William C. and Margaret W. Oehmig Associate Professor in Entrepreneurship and Free Enterprise, and Van Horn, Associate Professor of Management, have been studying pricing and behavior. They welcome the increased pool of information for examining a pivotal portion of the health care equation.

    “My simple problem with the health care legislation is that it wasn’t focused on cost,” Van Horn says, “and we will have to address cost next year, the year after and every year going forward. The reality is people will have to pay more and make difficult decisions as part of a long-range solution.”

    The change:healthcare approach, Van Horn adds, involves “trying to figure out the simplest, most concise way of solving the consumer’s problem by massaging the data behind the scenes and doing analysis. They’re trying to simplify the patients’ process, walking them through a thought process that is meaningful and important to them.”

    That patient is the hub about which all else in the legislation and in the health care world revolves, and every constituency faces dramatic changes. The one with the most to gain, at least in the short term, is hospitals.
    “We provide a fair amount of underfunded and unfunded care,” says Larry Goldberg, CEO of Vanderbilt University Hospital and an at-large board member of the Tennessee Hospital Association (THA). “The idea that there will be more coverage—with 32 or 36 million more Americans now having insurance—is very appealing.”

    Larry Van Horn (left) and Luke Froeb are collaborating on a study examining how much the price of health care has to vary before consumers will change their purchasing behavior.
    Larry Van Horn (left) and Luke Froeb are collaborating on a study examining how much the price of health care has to vary before consumers will change their purchasing behavior.

    He and others are very aware, however, that those gains may well be short-term. “Obviously payment reductions and questions about how all this is going to be financed concern us a great deal,” he adds.

    Members of the Hospital Alliance of Tennessee, an organization of the state’s nonprofit hospitals, are hoping the rollout of health care reform draws on the lessons of the TennCare program, which saw the state tackle managed care beginning in 1994.

    “If you know the history of TennCare,” says Paige Kisber, the Alliance’s President and CEO (Goldberg is its Board Chair), “you know that it was the right idea in terms of attempting to bring insurance coverage to more people, but that it just didn’t quite work the way the state hoped. My understanding is that as this federal legislation was being crafted, they looked at what has happened in Tennessee and what is happening in Massachusetts.”

    Early hopes for TennCare faded amid reports of fraud and sloppy management. Costs soared, and a 2003 study declared the program was not financially viable. TennCare has since considerably scaled back enrollees and coverage. For the state’s hospitals, even the best of times were problematic.

    “With TennCare we saw more people insured, but it did not take away under-reimbursements, and charity care did not go away,” Kisber says. “The state had the best intentions, but there are so many other economic pressures. Given education, prisons and many other programs, you have to prioritize, and you cannot deliver all services to all people.”

    That makes it especially important, according to Kisber, that the state’s health care history remain part of the equation. “As the federal government writes these regulations, they will seek public input, and we feel like that will give us the opportunity to bring our experience and expertise to bear on things like eligibility criteria,” she says. “That input will be vital at a time when there will be increasing pressure on nonprofits, and Congress and state legislatures will be looking to cut every penny they can.”

    Kisber
    Kisber

    The economic environment for health care reform is clearly rocky for the federal government, which is adding trillions to a deficit many fear it can never repay. Add that to the fact that half a trillion dollars’ worth of planned Medicare cuts are part of the new federal approach, and investors have at least one clear starting point.

    “I would be extremely careful about investing in any health care services sector or company that has significant Medicare exposure,” says Debbie Guthrie, MBA’79, Founder and CEO of Capitol Health Management Corp. in New York City. “It’s my view that Medicare reimbursement will continue to be reduced substantially over time—the economics simply do not work.”

    The industry, she explains, has underlying structural problems that must be addressed.

    “We should provide access to basic health care for every citizen,” she says, “and ultimately we may already have the ingredients to do that, but our delivery system has structural problems, with fragmented points of entry and reimbursement, which makes it impossible to know which Americans are getting excluded from the system and why.”

    While she does support “comprehensive universal access and incremental insurance reform,” this legislation is, she says, “a mess,” adding that jealous guarding of turf by many other constituencies will make implementation, let alone cost savings, that much more difficult.

    Guthrie is, not surprisingly, supportive of free market solutions in dealing with many of these problems. “I am very much a capitalist,” she says. “I believe the private sector will continue to take the lead, driving efficiency through innovation, which the government is incapable of doing. But nobody is taking a step back to understand and evaluate where the incentives should be aligned and which participants are truly delivering cost-effective health care. Everyone is protecting their turf just as everyone was looking for special deals. I don’t think anyone understands the full implications and the unintended consequences as the reform moves into the implementation phase.”

    Guthrie is particularly troubled by the fact that the legislation “penalizes rather than supports specialists, which is counterproductive. If you have a cold and just need an antibiotic, you don’t really care, but if you have cancer or need heart surgery, you want to make sure you have the best physician you can get. Of course we want these specialists to keep working and have the financial incentives to do so. What’s happening now is that many of the top doctors are looking at the challenges on the horizon and are refusing to treat Medicare patients and are accelerating their retirement plans.”

    Guthrie gets no argument from Dr. B. W. Ruffner, a Chattanooga oncologist who is President of the Tennessee Medical Association (TMA). “Certainly we wouldn’t come up with a public policy saying, ‘Pull out of Medicare,’ but there’s no question that some physicians are doing just that,” he says. “Concierge medicine is one option. Another is limiting your practice to commercial insurance, and yet another is retiring, and I’ve heard all three discussed.”

    Ruffner
    Ruffner

    Ruffner cites the cuts scheduled for Medicare, which is “not self-sustaining as it is,” but says commercial insurance may have its own long-term pitfalls.

    “A lot of these processes will start with Medicare, but the commercial side will quickly follow suit,” he says. “I think it already occurs when I’m negotiating contracts with Blue Cross. A lot of the metrics for those negotiations are based on Medicare, and that trend is going to take a quantum leap forward with the new exchanges, which will tend to have rules that come from Washington about what they can include and not include. Those physicians who say, ‘I’m just going to take commercial insurance and not Medicare,’ are going to find the two are converging.”

    Ruffner says physicians are also wary of the legislation’s provisions for an Independent Payment Advisory Board (IPAB) appointed by the president. “Physicians are concerned that the group will be arbitrary in its efforts to control costs and that the health care industry—and this is as true of hospitals and device makers as physicians—will be affected negatively in due course,” he says.

    Should IPAB feel costs are out of hand, it could arbitrarily institute cuts, which could only be overridden by a majority in the House and a 60 percent vote in the Senate. Those votes would have to be accompanied by equivalent Congressional cost-cutting.

    Decisions on care, Ruffner maintains, need to remain with those who have expertise.

    Our delivery system has structural problems, with fragmented points of entry and reimbursement, which makes it impossible to know which Americans are getting excluded from the system and why.

    —Debbie Guthrie

    “There’s no question in my mind,” he says, “that the best person to make those decisions about what’s appropriate and what’s not is a physician, but if the physicians don’t get together and work together, Uncle Sam will make that decision, and that’s what we’re seeing right now.”

    If there is a positive, at least in the short term, it is directed toward one segment of physicians.

    “The thing I agree with 100 percent is putting some incentives into primary care,” Ruffner says. “In Medicare, primary care payments are going to go up significantly. In Medicaid, one of the requirements is that regular office visits for Medicaid payments will be paid at the same level as Medicare. Apparently Congress recognizes the deterioration of primary care. There’s no question that if you’ve got a belly pain, costs to the health care system are a lot less if you start with a primary care doctor who knows you as opposed to going to the emergency room at 10 p.m. Building up the primary care infrastructure is a significant step in the right direction.”

    Once that bottom-line relationship is nurtured, change:healthcare’s Parks hopes to contribute to an effort to tackle the problems of paying for care typified by his mother’s experience.

    “What we do doesn’t fix the system, but at least it turns on a flashlight in a dark kitchen,” he says. “At least people will be able to see the table and that broken glass over there. It’s something to help you get your bearings. There are tons and tons of data out there. There are websites and booklets and pamphlets being generated all the time, but people are wondering, ‘How do I turn that into something relevant and easy to understand for one person?’ That’s the issue du jour.”

    The Owen School’s Van Horn agrees that one part of the solution is going to come from the place where policy understands and intersects with personal choice. “I think that this is one small piece of generating insight into how individuals, when faced with different prices, will change their health care consumption decisions,” he says, “and that is the future of health care.

    “We can’t afford to do what we’re doing now, and the reality is we’re all going to start paying more and have to make decisions based on how much things cost. From a policy perspective, understanding how consumers make those trade-offs and decisions is important.”

    Any expansion of such ideas into savings across the industry will require more cooperation among parties sometimes known for their insularity. Ruffner describes one attempt:

    “I would say the THA and the TMA are working very hard to cooperate with each other and to try to have a constructive dialogue about how to move forward with these things,” he says.

    “It certainly doesn’t mean we agree on everything, but we recognize the importance of working together. We’re just two of several constituencies. There are the insurance companies, there’s big pharma, then there are the device makers, and each one of these is a very powerful group with a lot to lose.”

    For investors, companies in any segment of the industry are going to have to prove themselves. “The companies that are going to succeed,” says Capitol’s Guthrie, “are those that have the ability to bring efficiency to the health care system, to deliver quality and free up enough money for solid patient care.”

    This may be easier said than done for most, but as America’s health care system has proven time and again, those with ingenuity and determination are capable of rising to the occasion. Physicians, hospitals, pharmaceutical companies and others in the medical community have worked together before to solve some of the most challenging problems known the world over. The question now, though, is whether or not they can do the same for the very system they are a part of.

  • Military Discipline

    Military Discipline

    Military DisciplineRay Sumner, MBA’10, woke up in a bed with white sheets. He recognized his mother, who was holding his right hand. She had traveled from their family farm on Staten Island to keep vigil at his bedside in Bethesda Naval Hospital.

    Sumner did not know she would be there. Until someone told him, he did not even know where “there” was. The last thing he remembered was being with his unit, the 25th Marine Division, on the debris-strewn streets of Haditha, Iraq. It was the 11th week of his second tour in the country, and his battalion was engaged in house-to-house operations in the heart of the Sunni Triangle—one reason the 25th sustained the highest casualty rate of any outfit during the war.

    Sumner remembers clearly how an insurgent ran out of a house and fired off a few quick rounds as the Marines were clearing a block. One bullet struck Sumner in the right hip, severing an artery. He was in a coma for 10 days. And then, suddenly, he found himself in Bethesda, Md.

    The Marines never leave one of their own behind. For Sumner, who spent 18 years as an officer, the reverse is also true. Despite the injuries and rehabilitation, he would sign up again tomorrow if the Marines called him. Sumner still misses it. In some sense that is a big part of what attracted him to the Owen School.

    How is Owen like a military enterprise? The question may seem odd to someone who has never worn the uniform. But to veterans who earned MBAs at Vanderbilt after earning their stripes, the connections seem obvious. For four of them—among the surprisingly large number who gravitate to this relatively small business school—seeing those connections made all the difference in their choice to enroll and in the directions their careers have taken.

    For Ray Sumner it was the camaraderie—“the biggest thing I missed about the military,” he says. “I looked at other big-name schools. Vanderbilt is extremely competitive but friendly. The others were hostile-competitive.”

    Sumner particularly remembers his first campus visit in 2008. “I immediately felt like I was part of the Owen family,” he says. “That’s how the Marine Corps is. It’s the smallest branch of the service. Very close-knit. You get to know a lot of the other officers.”

    Life Mission
    Kyle Clay, MBA’09, by contrast, was not looking for something small. Ever since he was a football star and three-sport athlete in Lima, Ohio, Clay sought opportunities to be involved with something larger than himself. That is one reason why he accepted a scholarship to play football at West Point, and why he was drawn to the health care field after his military commitment ended.

    Kyle Clay helped clear IEDs in Iraq while serving in the U.S. Army.
    Kyle Clay helped clear IEDs in Iraq while serving in the U.S. Army.

    In between his graduation from the U.S. Military Academy and Owen, parts of his service experience were a reminder why the old Chinese saying “may you live in interesting times” was originally intended as a curse.

    In June 2003 Clay arrived at an abandoned water purification plant near Baghdad. The soldiers called it Dogwood, but it might have been more accurately named Hell. There was no running water. No air conditioning. Temperatures routinely surpassed 110 degrees.

    “You’d get to midday and just want to take a nap because you couldn’t get anything done,” remembers Clay, who was a lieutenant in the 54th Engineer Battalion. “Nothing could have prepared me for Iraq.”

    Clay and his men lived off prepackaged rations, or MREs. Sometimes, when they had to pick up arriving soldiers and supplies, they would navigate the deadliest stretch of highway in Iraq—dubbed “RPG Alley” for the prevalence of rocket-propelled grenades—and grab some hot food at the airport, where, almost surreally, there was a Burger King.

    Among Clay’s responsibilities was leading convoys—an innocuous-sounding job that was a very dangerous assignment in Iraq. The supply convoys traveled under constant threat of attack from improvised explosive devices (IEDs). His convoy was hit only once during his first six months, but tension soared every time they ventured onto the roads.

    Clay’s second deployment to Iraq made the first tour look civilized. Stationed in Ramadi and Fallujah, scenes of the war’s most intense fighting, Clay was assigned to “route clearance”—an Army euphemism for bomb removal.

    You can create your own path at Owen. After nine years of a very strict environment, it was a great place for me to try a smattering of academic and extracurricular activities.

    —Kyle Clay

    Clay soon realized how increasingly sophisticated the insurgents’ techniques had become during the year he was back on base in Germany. “Some IEDs were buried deep enough that our equipment couldn’t detect them,” he says. One, he remembers, was planted in a manhole. It detonated as a vehicle in his battalion passed over it. The manhole cover rocketed through the underside of the vehicle, killing and wounding several soldiers. In all, he lost seven men in 12 months. All told, his engineer battalion removed 1,000 IEDs.

    Even before he came home from Iraq, Clay knew he wanted to go to business school. He had become interested in health care—something that, to him, was more than just business. That led him to Owen, where he found the change he sought and the continuity he needed.

    Like the Army, he says, Owen is extremely collegial, and there is a sense of purpose even among students with different career aims and areas of focus. For example, with colleagues involved in Project Pyramid, the student-led initiative to alleviate global poverty, Clay had the opportunity to travel to Bangladesh. “Even in Iraq, I’d never been face-to-face with such poverty,” he says. “It was life-changing.”

    In contrast to the Army, Owen’s Health Care MBA program is extremely entrepreneurial, Clay says: “You can create your own path. After nine years of a very strict environment, Owen was a great place for me to try a smattering of academic and extracurricular activities.”

    It is a far cry from Dogwood, but Clay is today, once again, in the desert—Phoenix, to be exact—where summer temperatures can reach a Baghdad-like 114 degrees. As a Regional Operations Director for DaVita, North America’s largest operator of kidney dialysis centers, Clay oversees 11 in-center dialysis clinics and two home programs.

    “The position demands a very different type of management from the Army,” he says. And yet, he adds, “I entered into an environment not unlike the military. We are all focused on one mission.”

    That mission is life. Without dialysis or a kidney transplant, every patient with end-stage renal disease will die. With dialysis, they can live, work and stay with their families. “That’s what gets me excited about this company,” Clay says. “We are a community first and a company second.”

    The name DaVita comes from an Italian phrase that roughly translates as “he or she gives life.” Clay likes the sound of it. For someone who has traveled so closely with death, it feels good to be surrounded by givers of life.

    Anchors Aweigh
    As a boy, Henry Guy, MBA’98, had the power to determine whether kids in his community would have to attend school. Guy grew up on Smith Island, off Maryland’s Eastern Shore. He was the son of a son of a son of a fisherman who caught blue crabs and oysters in the Chesapeake Bay.

    Getting to school involved an hour’s trip by boat. The boat’s captain had a policy for rough weather: If even one kid wanted to make the trip, the school boat would run.

    “My parents were very focused on education,” Guy explains. “It didn’t matter if there was a hurricane out there, it was, ‘Get up and get on the boat.’ So on days when it was extremely windy, the neighborhood kids would congregate in our yard to see if I was going to go, and when I walked out, they’d all moan, ‘Aww, man.’ A couple of times they even booed.”

    Henry Guy served on a destroyer in the U.S. Navy.
    Henry Guy served on a destroyer in the U.S. Navy.

    But Guy did not let this singular power go to his head. Even in the relatively small pond of Crisfield High, he looked up to others as role models—especially one older boy whom he remembers as “all the things I tried to be.” When that student pursued a spot in one of the service academies, Guy’s interest was piqued.

    Guy eventually enrolled at the U.S. Naval Academy, where he was struck immediately by how accomplished so many of his fellow students already were. His first-year roommate, an Iowan, was fluent in Russian and spent his summer as an interpreter overseas. “There were guys who went on to Rhodes Scholarships or completed their graduate education while at the academy,” says Guy, who was a teammate of future NBA star David Robinson on Navy’s basketball team. “A number of experiences like that made me think, ‘Wow, if you work hard and take advantage of the opportunities put in front of you, that opens the door to a host of new opportunities.’”

    He brought that mindset to his first posting as a division officer aboard the USS Comte de Grasse, a destroyer named for the French admiral whose blockade of Yorktown helped win the Revolutionary War. The Comte de Grasse focused on maritime interdiction: looking for Caribbean drug smugglers, patrolling the Red Sea to intercept materials headed for Iraq, or boarding ships in the Adriatic to stop weapons from reaching combatants during the Balkan wars.

    Meanwhile, remembering his lesson from the academy, Guy soaked up all the knowledge he could from rotations involving various systems and areas of the ship’s operations. Every duty was an opportunity. It helped him move up to become an aide to an admiral, a coveted position for a junior officer.

    That mentality also helped him choose Vanderbilt when his five-year commitment ended. “I very much considered myself to be raw material,” he says. “I knew nothing about the business world I’d soon be entering. The mod system allows you to take many more classes than a traditional semester system. That was very appealing to me because I felt like I had so much to learn. Every mod, I got permission to take extra classes. I wanted to sample everything out there.”

    In other ways, too, the Owen experience built on what Guy liked most about the Navy. He liked the way that much of the work at Owen was team-oriented, just as it was aboard a ship. He also liked the way that Owen’s “approach is focused on how we get people to go out and be contributors right away. It’s not a stamp. Everything is structured so that it wraps itself around the individual rather than being a one-size-fits-all factory.” It was the right way to do things, Guy believes, and that, too, created continuity. “At the Naval Academy,” he explains, “there’s a huge focus on doing things the right way, honoring the legacy of the past.”

    The mindset from the academy and from Owen carried over into Modern Holdings, the New York investment firm he founded. As President and CEO, Guy believes the right way to run a business is to work as a team and to think long term. “We’re not a traditional private equity firm,” he explains. “We invest our own money, and that makes for a different decision-making process. We don’t look to flip companies. To me, the value is how we can help grow the business over time.”

    More than anything, Guy’s approach has its roots on Smith Island. Modern Holdings typically buys closely held family enterprises. Because he grew up around such a business, he holds a special appreciation for them. Fishermen, he reflects, are not merely people who ply a trade. “They’re entrepreneurs,” he says. “They’re huge risk takers who are up against a formidable competitor—Mother Nature.”

    Leaping at an Opportunity
    For Lindsey White, MBA’10, jumping out of airplanes turned out to be especially relevant preparation for Owen. A self­-described “Army brat” who split her childhood between Germany, Oklahoma, North Carolina and Tennessee, she grew up literally wanting to follow in the footsteps of her father, a paratrooper in the 101st Airborne. As a young girl, she would practice by sliding her feet into his big boots and hurtling off the living room sofa.

    So, after White enrolled at the U.S. Air Force Academy, it was not surprising that she volunteered for jump school. “The first time I jumped,” she recalls, “was a frightening experience. You don’t know up or down. You’re just falling and counting and remembering when you are supposed to pull this cord. By the third time, it’s a little more automatic. On my fourth jump, the chute got twisted, but by then I knew what to do.”

    White earned her jump wings but never had to leap from a plane again. After graduating from the academy, she oversaw airfield operations—a duty that also required certification as an air traffic controller—at bases from Florida to California.

    Lindsey White oversaw airfield operations at bases across the U.S. while in the Air Force.
    Lindsey White oversaw airfield operations at bases across the U.S. while in the Air Force.

    When her five-year commitment ended, “I decided to try something new,” she says. “I felt like I’d been in the military my whole life.” Eventually she put her operations expertise to work as a project manager for a California company that designs and builds large-scale water features, including the landmark fountains at the Bellagio casino in Las Vegas.

    There, she realized she needed to learn more. “Much of what I knew centered on the military and people management,” White says. To reach higher levels in the business world, she needed to broaden her skills. That realization led her to Vanderbilt.

    “Everyone on staff seemed concerned about the fit of the students,” she says. “It made me feel that if I was selected to join Owen, it had something to do with who I was and how I could contribute and learn from the other students.”

    That first mod, White recalls, was like her first jump. Learning to be a student again after eight years was challenging. “It’s not like a work assignment,” she says. “You can’t just shut it out when you get home like you can after a day at the office.”

    But after the first month, as with the first few parachute drops, something clicked. “I found I had made great friends and was sharing a unique experience,” she says. “I fell into the day-to-day (and evening) routine and never looked back.”

    After a summer internship in the corporate world, White realized she missed some of the structure military life provided. She won a two-year Presidential Fellowship with Voice of America (VOA), the U.S. government’s official radio and television broadcasting service, in Washington, D.C. The new job offers her the best of both worlds. Within the security of her position, she has opportunities to complete rotations in other areas besides her specialty, operations, as training that may prepare her ultimately to take over a division of VOA. It is like being able to jump from a plane, with none of the uncertainty.

    Of course, White’s new position is not without stress, but her Air Force experience taught her a valuable lesson in dealing with it. “In air traffic control your life is about stress,” she says. “Nowadays when somebody comes into your office and says this is a life-or-death situation, I can say, ‘No, it’s not. Let’s talk about it.’”

    Brothers in Arms
    Jumping remains part of Ray Sumner’s life. He loves the adrenaline rush that comes from hurling himself off a cliff, his survival depending on a strand of bungee cord. He has jumped from three of the world’s highest bungee-accessible sites: Bloukrans, South Africa; Victoria Falls, Zimbabwe; and Interlaken, Switzerland.

    Ray Sumner, pictured here in Iraq, served two stints in the U.S. Marines.
    Ray Sumner, pictured here in Iraq, served two stints in the U.S. Marines.

    Somehow jumping fills a longtime need. The love of flying, with or without a vehicle, is what led Sumner to the Marines in the first place. While he was still in ROTC at St. John’s University, the Corps guaranteed him a seat in flight school if he passed a test. He passed and went on to train on T-34 jets and pilot helicopters.

    Sumner left the Marines after 13 years but rejoined in 2003, after a General Officer phoned one morning and told him, “Your country needs you.” In between he operated a fledgling import business in handmade goods from some of the exotic locales he had visited with the Corps, like Yemen. The business barely broke even. But, as an entrepreneur, Sumner had found a civilian avocation that could satisfy his need for flowing adrenaline.

    When I got out of the Marine Corps, I thought I’d never have this again. The camaraderie at Vanderbilt is unique. That’s why I’ll always appreciate it.

    —Ray Sumner

    Now he is returning for another jolt—this time as a beer maker with an MBA. He learned the brewer’s art from his younger brother. After taking a new product development class, he realized he might have a new product of his own. He began testing its viability at Owen get-togethers. “At one party,” he recalls, “I brought 26 different types of beer. People were saying, ‘Where can I buy this stuff?’”

    With help from Owen’s entrepreneurship program, Sumner test-marketed his quaffs in the wider community. This summer he was busily researching properties around Nashville and as far afield as Austin, Texas, and Portland, Ore. To Sumner, it feels like an exhilarating jump, and his MBA colleagues are his bungee. They are continually providing support and advice, offering to serve on the board of his company for free, helping him assess logo designs, and serving as sounding boards for ideas.

    That is the thing, Sumner says, about Owen. “When I got out of the Marine Corps, I thought I’d never have this again. The camaraderie at Vanderbilt is unique. That’s why I’ll always appreciate it. There were a lot of students who perhaps were smarter than me and whom Owen could have accepted into the program, but they chose me to be part of the family. When somebody gives you a chance like that, you don’t forget it. And that’s the Marine Corps way.”

  • Flour Power

    Flour Power

    Claire Brown
    Claire Brown

    Some of the grandmothers—only in their 50s, but aged by the hardships of living in one of the world’s poorest places—liked the porridge so much that they started dancing, hopping on one foot and then the other, grinning toothless smiles and kicking dust onto their colorful skirts. It was mid-morning in rural Alto Molocue in the Zambezia province of Mozambique, and villagers were sampling several new flour mixes, each made of different combinations of ground corn, cashew, soy, moringa and cassava.

    The gathering was the joint effort of New Path Nutrition, the nonprofit that Joe Boulier, MBA’10, and I had co-founded; World Vision Mozambique, a humanitarian organization dedicated to helping children; and CETA Industries, a Mozambican company that exports cashews and builds local infrastructure projects. Our successful taste test represented an important step in developing a nutrient-dense flour—farinha forca in Portuguese, the country’s official language—to provide rural Mozambicans with an alternative to traditional maize flour. We all shared the goal of improving the health and nutritional profile of people in the region.

    Joe had recently graduated from Owen, sold his possessions, liquidated his 401(k) and moved to Mozambique to develop New Path’s concept for a more sustainable model for food intervention. I was there on a visit accompanied by Clinical Professor of Management Jim Schorr. Together Jim and I snapped pictures and entertained the kids who crowded around while the villagers answered questions about the flours they were testing: Did they like the taste? The color? Which of the five blends, including a control of pure maize flour, did they like the most and why? As the day wore on, we compiled our surveys and notes while the villagers sang and danced and the children scraped the remaining porridge out of the bowls.

    Joe and I both had been interested in sub-Saharan Africa prior to graduate school. He had spent several years working with Catholic Relief Services as an auditor on Title II food distribution and AIDS relief projects funded by the U.S. President’s Emergency Plan for AIDS Relief program. I had lived and worked in Tanzania as a researcher for Africa Bridge, a microfinance organization. At Vanderbilt Joe and I became friends and found common ideological ground through Project Pyramid, the Owen-based interdisciplinary initiative focused on applying business models to address sustainable development and poverty alleviation.

    We had many conversations and even a few heated arguments about the right ways and wrong ways to approach international development. While we did not always agree, we shared a fundamental desire to see foreign aid interventions accomplished sustainably, driven by local market demands, resources and preferences. The concept of “social enterprise,” using business models and market-based approaches to address social and environmental issues, became especially compelling for us both.

    Cashews waiting to be processed
    Cashews waiting to be processed

    In October 2009 Joe and I received the William N. Pearson Scholarship Award from the Vanderbilt Institute for Global Health (VIGH). The funding allowed us to develop our plans to pursue international development in an innovative way. Fortunately for us, World Vision, which had been working on development issues in Mozambique since the end of the country’s civil war in 1992, contacted the VIGH seeking support on a public-private venture. CETA Industries was offering factory space, local managerial expertise and equipment—enough to run a small-scale flour production facility—to support their workers’ wider rural community.

    White maize flour, notoriously nutrient-poor, is an inexpensive and filling food source. In much of sub-Saharan Africa, including Zambezia, it is a staple food, often consumed with every meal. Knowing this, we initially explored the idea of producing nutritionally fortified maize flour for distribution to hospitals and people living with HIV and AIDS. Eventually our idea expanded to include not only these niche areas but also the broader population of Mozambique, specifically there in Zambezia.

    Rather than immediately making and distributing food-as-medicine for the poorest of the poor, we convinced the parties involved to try producing instead a maize-cashew flour mix with a taste, color and consistency comparable to traditional maize flour. Our plan would be to employ local labor, use local inputs and sell to a local market at a price equal to that of existing maize flour alternatives, while maintaining a financially viable factory operation. The new mix, we hoped, would be a substitute product that aligned with existing cooking habits and unlocked latent regional demand for healthy flour alternatives. In all, we considered it a promising opportunity to improve nutrition more sustainably in the region.

    Village children lining up to taste the porridge
    Village children lining up to taste the porridge

    During the spring Joe and I refined our idea in Jim Schorr’s Social Enterprise and Entrepreneurship course. After it ended, we invited Jim to stay on as an advisor to New Path Nutrition and to accompany us on a trip to Mozambique. A visit to the area was essential if we were to determine how receptive consumers would be to a new product, test the validity of our many assumptions and projections, and begin establishing our venture.

    We flew to Maputo, Mozambique’s capital city, and spent several days conducting meetings with VIGH staff, NGO (nongovernmental organization) partners and local business leaders. Further into the trip, in Quelimane and Alto Molocue, we visited the CETA cashew processing plant and the proposed factory space, met with members of the local farmer’s federation, and conducted taste tests with local villagers. Jim and I then returned to the United States, while Joe stayed on to continue working in the area.

    Our taste tests demonstrated a strong preference for a particular blend of the fortified flour, outperforming even the traditional, widely consumed maize variety. Joe and I, however, knew from our days at Owen that we would have to address many other business issues if we were to make this new venture a success. An enthusiastic local response to the initial product was just the beginning.

    Pending New Path’s ability to secure additional funds, Joe plans to remain in Mozambique for a year, refining the product, building relationships and proving the overall concept. By the end of his stay, we hope to have a working model for building an economically viable social enterprise that is replicable in other rural sub-Saharan areas.

    New Path Nutrition is a registered nonprofit working towards 501(c)(3) tax-exempt status. Any donations will be used to allow Joe to remain in Mozambique until the completion of the project. You can reach us at newpathnutrition@gmail.com or via our mailing address: 3000 Hillsboro Pike #104, Nashville, TN 37215. We appreciate your interest and support.

  • Diverse Offering

    Diverse Offering

    IngramDavid1

    During lean economic times, many business owners look for a lifeboat. In the case of David Ingram, Chairman and President of Ingram Entertainment Inc. (IEI), his came in the form of beer. Or beer distribution, that is. When IEI—a Nashville-based business that distributes DVDs, video games and other home entertainment products—was faced with a challenging marketplace several years ago, he decided to start an entirely new company: DBI Beverage Inc., which now operates beer distributorships in eight different California markets.

    In becoming Chairman of DBI, David wasn’t looking to jump ship and abandon the home entertainment business. Instead, he was looking for a way to stay in it. With his feet planted firmly in both companies, he has leveraged each one’s individual strengths to help the other succeed. This willingness to diversify and evolve has enabled David to steer through difficult waters and find new revenue streams that have done more than just keep his ship afloat. Today IEI remains the nation’s leading distributor of home entertainment products, and DBI is one of the fastest growing companies in beverage distribution.

    The story, however, doesn’t end there. If the ability to diversify and evolve is important in business, David believes it’s equally so for a business school, particularly one as young and as small as Owen. Since 2006 he has served as Chair of Owen’s Board of Visitors, which assists Dean Jim Bradford in determining the strategic direction of the school. In this role David has been a force in encouraging Owen to chart a new, exciting course—much as he has done in business.

    Family Ties

    It’s little wonder that Owen is an important part of David’s life. Yes, the school has played a key role in his success, but his devotion to Vanderbilt was fostered by his parents long before he ever earned an MBA.

    His father, E. Bronson Ingram, former Chairman of the Vanderbilt Board of Trust, built a hugely successful barge company before branching out into lucrative areas of distribution, including books and microcomputers. At his death in 1995, Bronson left a tremendous legacy of giving to the university that continues under the stewardship of his wife, Martha Rivers Ingram, who now holds his former position on the board. David and his three siblings—brothers Orrin, BA’82, and John, MBA’86, and sister, Robin Ingram Patton—have followed in their parents’ footsteps by supporting Vanderbilt in a variety of ways.

    In addition to their devotion to family and civic life, the Ingrams instilled in their children a tradition of responsibility and a strong work ethic. As the youngest of three boys, David was well aware of the demanding hours his father kept while running the family business. “My father had a free pass from my mother to play golf on the weekends,” he says. “So I learned that if I wanted to see my dad, I needed to play golf.”

    One thing I definitely gleaned from my dad is that in any business, if you’re not growing, you’re dying.

    —David Ingram

    David’s passion for golf continues and is reflected in his office decor. With characteristic modesty he notes, “I liked golf, and I had some ability.” That ability garnered him a spot on the men’s golf team at Duke University, where he earned his undergraduate degree in 1985. He met his future wife, Sarah, when she visited the school as a prospect for the women’s golf team.

    “I like to tell people she chose Duke because she met me,” he says with a grin.

    After graduation he worked on a $200 million capital campaign in the development office at Duke for a couple of years, partly to be near Sarah while she finished her degree. He played in amateur golf tournaments before he says he realized, “I wasn’t the next Greg Norman or Jack Nicklaus.”

    Bronson suggested business school, and David, who found that he missed the quality of life in Nashville, chose Vanderbilt. Sarah was finishing up her undergraduate degree, and he knew they’d both be too busy to spend much time together anyway if he chose to stay at Duke for business school.

    At Owen, David demonstrated the personal qualities that became hallmarks of his success in the business world. Classmate Justine Brody, MBA’89, was in his study group and part of a student team that conducted a marketing research project for Ingram Book Co., assessing the market for booksellers to sell prerecorded videocassettes.

    “David was not only reliable and considerate to work with, but he added the needed humor and perspective to make it through long and sometimes not-so-agreeable group meetings,” remembers Brody, Director of Retail Marketing at Sony Pictures Home Entertainment.

    “David had the insight to utilize the core strength of the book company to break into a new industry, build a new business and become the dominant force in the industry,” she says. “Today, as video struggles with new distribution platforms, David is again facing the change head-on and breaking into a new distribution business—beer. He’s always looking for the next opportunity to future-proof his company.”

    Or, as David himself says, “One thing I definitely gleaned from my dad is that in any business, if you’re not growing, you’re dying.” His business acumen often is compared with his father’s, but David sees himself as a more collaborative leader.

    “He was a demanding guy, a perfectionist, yet fair,” he says of his father, who’d taken over the family business from Orrin Henry “Hank” Ingram, a member of the Vanderbilt Board of Trust from 1952 until his death in 1963.

    Another classmate, Fleet Abston, MBA’89, Chief Financial Officer of Old Waverly Investments in Memphis, Tenn., watched David use the skills he’d learned from his father and take them to the next level. “David is very serious and good at what he does, but at the same time, he values relationships,” Abston says. “He’s got a far different way of motivating people than his dad. He’s different in ways that complement his abilities. He’s taken his dad’s talents and added to them.”

    David is quick to say that his success is largely due to luck and accident of birth. “Everything was given to me,” he says. It was understood that he would go into the family business just as Bronson had. David and his siblings grew up working for their father during the summers.

    “Dad wanted us to have an understanding of what it was like to work in a warehouse or work on a towboat, if nothing else so we could relate to people in those situations,” he says.

    Upon graduating from Owen in 1989, he married Sarah and announced that he didn’t want to work for the family business anymore. “My father and I had an interesting discussion. It got pretty tense, but I now understand why it meant so much to him,” he says. “So I came into the family business under duress.”

    David took a job as an assistant to the company treasurer, Tom Lunn, because Bronson wanted him to understand the banking side of the business. After they had worked together for some time, Lunn offered David some blunt advice on a long business flight. “He said, ‘David, what do you want to do with your life? I don’t see you getting to the top of this company through the finance area.’ ”

    David appreciated the straight talk and Lunn’s suggestion that he would blossom in one of the operating companies.

    “I had one brother in microcomputer distribution and another in the barge business, so I picked the video side, really because I thought it was the most likely one to go out of business soonest due to changing technology. When it did, that would free me to be on my own,” David recalls. He announced his intentions to his father and started in sales at Ingram Entertainment in 1991.

    DVD sales in supermarkets and drugstores account for much of Ingram Entertainment’s distribution business.
    DVD sales in supermarkets and drugstores account for much of Ingram Entertainment’s distribution business.

    The next year Bronson cut a deal to buy a large video distributorship, Commtron, located in Des Moines, Iowa. Though it may have made more sense to locate the newly combined company there in Iowa, Bronson moved the headquarters to Middle Tennessee, near Ingram Book Group in La Vergne. He wanted to avoid traveling for board meetings, David says.

    Still new to the video distribution business, David began by concentrating on building grocery and drugstore sales. “Sell-through was a new phenomenon then,” he says. In 1994 a shake-up at the top of the company led to David’s taking over the helm of Ingram Entertainment quite a bit sooner than expected.

    He began by integrating the newly merged company more fully, identifying the best employees from both companies. “It’s very interesting from a culture standpoint when the small fish eats the big fish,” he says.

    Just four months after David became President of IEI, his father was diagnosed with cancer and was severely weakened by the treatment. It was a difficult period for the family. Toward the end, the once powerful man was unable to speak. Still, Bronson appeared at board meetings “even when his hair was falling out on his suit,” David remembers. He is proud that his father got to see him run one of the family companies before he died in 1995.

    With Martha Ingram succeeding her husband as Chair and CEO of Ingram Industries, the family had some decisions to make: At $11 billion, it was one of the largest privately held companies in the United States. First, they decided to take Ingram Micro public, as it was the fastest growing company in the group. The world’s largest wholesale distributor of technology products and services, Micro had sales that exceeded $35 billion in 2007 and currently has a market cap of $2.9 billion.

    Soon after Micro went public, David, at 33, spun off Ingram Entertainment from Ingram Industries. He kept a stake in Ingram Micro. “I finally had a chance to become my own boss and do my own thing,” he says.

    On His Own

    Immediately after striking out on his own, David’s video business got “a nice shot in the arm,” he says, with the advent of the DVD format. “IEI was actually the original distributor that launched the DVD format for the studios in seven test markets,” he notes. The DVD format gave Hollywood the chance to resell consumers their favorite movies in a superior format. He hopes some of that momentum will continue with Blu-ray technology today.

    While file sharing and piracy have hurt the video business, the impact has not been nearly as great as in the music business because video file sizes are so much larger. “What’s affected us more is the growth of Wal-Mart and other retailers that deal with studios directly,” David says. Consolidation has decreased competition from video wholesalers as well. “When I started in this business in 1991, 70 percent of sales went through the wholesale distribution channel. Now it’s less than 10 percent,” he says.

    The beer distribution business is different, David says, because a retailer, in general, must go through a wholesale distributor to buy alcohol. “So if you’re a Wal-Mart in Northern California, you most likely have to buy Coors Light from us,” he explains. “Picking beer distribution was the culmination of a concerted effort to look for an industry that would likely undergo consolidation and play to the strengths of our management team.”

    IEI already had a large distribution center in Memphis when David came across Crown Distributing Co., which was losing more than $1 million a year but had the Coors and Pabst distributing rights for the area.

    Even though a competing Budweiser distributorship had 65 percent of the market share in Memphis, Crown was a way to “get a foot in the door to meet suppliers and show them what we could do with a troubled company,” he says. Lessons learned along the way made David ready when the opportunity arose to buy another beer distributorship in the San Francisco area, where IEI already had a distribution presence.

    “We suddenly went from losing money in Memphis to a great distributorship in San Francisco with people we could learn from and with all the supplier relationships we didn’t have,” David says. The company began to expand into other areas of California—Chico, Napa, Sacramento, Stockton, San Jose, Truckee and Ukiah—and the Memphis distributorship eventually was sold.

    Consolidation in the beer industry has occurred faster than expected, beginning when Miller and Coors formed a U.S. joint venture in 2007 and Anheuser-Busch teamed with a Belgian company a year later. (See sidebar above.) In early 2010 Heineken sealed a $5.4 billion deal to buy the beer unit of FEMSA in Mexico, giving the Dutch brewer a huge presence in Latin America.

    The beer business is about market share, David says. It’s important for distributors to get their beers on tap handles in bars, for example, because “bar behavior translates into what happens in stores,” he explains. In stores, what matters the most is having prominent displays and taking up more space in the refrigerated aisles than the competition.

    DBI Beverage distributes products from leading beverage suppliers, including MillerCoors, Heineken USA (FEMSA), Crown Imports LLC (Corona), New Belgium Brewing Co., Sierra Nevada Brewing Co., Diageo-Guinness, Pabst Brewing Co., Pyramid Brewing Co., Boston Beer Co., Anchor Brewing Co., Sapporo USA, Mendocino Brewing Co., Deschutes Brewery, Red Bull, AriZona Beverage Co., and Crystal Geyser.

    David often tells people that he got into beverage distribution because “you can’t digitize beer,” but tough economic times do change beer drinkers’ habits as they tend to move toward cheaper brands. DBI’s diverse selection has helped solve this problem. While some of the cheaper brands that DBI distributes are admittedly less profitable, the company also offers an array of popular craft beers, which, David says, have good margins and sell surprisingly well in these recessionary times.

    …I picked the video side, really because I thought it was the most likely one to go out of business soonest due to changing technology. When it did, that would free me to be on my own.

    —David Ingram

    As for IEI, its business has historically been countercyclical, with people preferring to rent or buy movies and stay home rather than go out to the more expensive movie theaters in a recession. However, new pressures that leave out the wholesale distributor have made the industry much riskier.

    “Whether it’s video or beer, there’s a distinct advantage to becoming larger and spreading your fixed costs over more sales. That was a big reason why we got into beer. We wanted to continue to grow and spread our costs between these two companies,” David says.

    This arrangement allows DBI to buy services from IEI and share personnel, such as treasury, accounting and human resources staff—in essence making both companies better equipped to face future challenges. Many of the executives echo Justine Brody’s comment about David’s quest to “future-proof” the business, not only for his many loyal employees but also for his two sons, Henry, 14, and Bronson, 12.

    “David is building a business that he can leave for his children if they want it,” says Bob Webb, Executive Vice President of Purchasing and Operations at IEI. Bob Geistman, IEI’s Senior Vice President of Sales and Marketing, adds, “I’ve been at Ingram for 24 years, more than 17 with David. He has followed his father’s philosophies well: Take care of your associates, and they’ll take care of your business.”

    David’s approach to business has made others outside of his organization take notice as well. In working with DBI Beverage, Pete Coors, Chairman of Molson Coors Brewing Co. and MillerCoors, has become well-acquainted with him. “David is a very astute businessman,” he says. “He’s a creative and innovative thinker who is always in search of new ways to improve and grow his business. He’s the type of distributor who understands the importance of execution in the marketplace and provides the leadership and motivation that is required in the beer business.”

    drinkshelves

    Back to School

    The qualities that Pete Coors describes are precisely the reason why Jim Bradford looked to David to lead the school’s Board of Visitors. When Bradford became Dean in 2005, one of his first initiatives was to establish the board as a strategic partner to the school, which offers insights on curricular issues in relation to the needs of business and opens new doors for mentoring and career opportunities.

    “The Board of Visitors is an essential component in ensuring that Owen is providing the most relevant, meaningful education for the next generation of business leaders,” Bradford says. “That means combining the real-world business perspective of these accomplished individuals with the cutting-edge research of our renowned faculty.”

    In its current state the board comprises 36 members representing a range of industries, from health care to finance to manufacturing. While some, like David, are Owen alumni, a significant number are not. The idea is to bring together those individuals who are best equipped to advise the school, regardless of their personal ties to it.

    Under David’s leadership the board has helped Bradford launch several innovative programs at Owen, including the Health Care MBA, the Master of Management in Health Care, the Master of Science in Finance, the Master of Accountancy, and Accelerator—a 30-day summer program for highly qualified undergraduates. A separate Health Care Advisory Board and Real Estate Advisory Board also have provided critical perspective for Bradford in these endeavors.

    “David’s leadership is exceptional. He is perhaps best described as an enabler,” Bradford says. “He embodies the Owen experience by supporting, encouraging and questioning. He keeps us focused on what’s most important for the school’s success.”

    David is just as quick to return the praise. “I think Jim is the best choice we could have possibly made” as Dean, he says. “He comes from a business background, so he can relate to people who’ve gone to business school and are out doing business. At the same time, Jim has a true respect for business-teaching professionals.”

    As Chair of the Board of Visitors, David often finds himself looking ahead, trying to project where the Owen School will be several years from now. When he considers Bradford’s vision and leadership, the top-notch faculty and student body, and an ever-expanding alumni base, he is confident that the school is headed in the right direction. “I think the Owen School gets better every year,” he says.

    Of course, the same could also be said about David himself and the companies he runs. Like the school, Ingram Entertainment and DBI Beverage continue to evolve and adapt, growing stronger in the process.

    Special thanks to Harris Teeter management for their assistance in arranging the photography.

  • Team Players

    Team Players

    For Tom Clock, MBA’98, it all clicked as he watched his colleagues drink beer out of a football boot and sing rugby songs with soldiers. Clock and his mates from Owen’s fledgling rugby team—a winless squad of variable composition—had carpooled to Fort Campbell, Ky., to take on a team from the 101st Airborne. It was a match that a surrealist might have envisioned: an outfit of future MBAs that even some of its own members described as “ragtag” versus the legendary outfit that refused to surrender Bastogne during the Battle of the Bulge. In other words, it should have been no match at all.

    RugbyTeam_greyscalePosterized

    Although the Army team won, the B-schoolers from Vanderbilt played competitively. Afterwards they joined the victors in a universal rugby ritual of post-game beer. The 101st also introduced the Owen team to another ritual: singing songs with lyrics that all of the participants interviewed for this story declined to quote.

    “It was with those [Airborne] guys that I think we crystallized our identity,” says Clock, Founder and President of the consulting firm Clockwork Inc. “Hanging out with them, we became a team.”

    Only a few months before, he would not have imagined that he’d see his classmates banging heads and bodies on a rugby pitch, much less tackling the U.S. Army. But on that day in 1998, he recalls, “All of a sudden it became more than Accounting 101 for me. I realized that these are the guys I’m going to block and tackle for. I had been calling to set up matches all over the state just to get us experience, but it wasn’t until Fort Campbell that it felt bigger than the school.”

    Clock wasn’t alone. Over the course of that year and beyond, other participants came to regard the rugby squad as something both transcendent of and yet quintessentially Owen. And as they became surprisingly successful, in the minds of many players the team also became something else: a symbol for the little school that could not only take on the big boys of the B-school world but take them down hard.

    A Team Is Born

    Like Clock, John Underwood, MBA’98, had played competitive rugby before arriving at Owen. To stay in shape and connected with the game, he and Clock began practicing with Vanderbilt’s undergraduate club team, which competed against other SEC schools and teams throughout the region. Underwood, Managing Director at Goldman Sachs, says soon after that, “Tom [Clock] came up with the idea of a business-school team to compete in this really cool tournament in North Carolina.”

    The event was the MBA World Cup Rugby Championship, whose entire field involves graduate schools of business. The championship, held annually at Duke University, draws teams not only from across the United States but also from Europe, Canada and Australia. For Clock, the opportunity to compete in that event, against schools that at the time were better known and much larger than Owen, was irresistible.

    “At the end of my first year,” Clock recalls, “I invited all the guys from the business school to come out and run around. We probably had about 20 who came. That made me think we could put together a team, and the guys were favorable to the idea of competing at Duke.”

    Anyone who liked to run and hit was invited to join, including students from other Vanderbilt schools. No rugby experience was necessary. Size was a bonus. “They kind of shamed me into joining,” remembers Brent Turner, MBA’99, Executive Vice President of Call Products for Marchex, a performance marketing firm in Seattle. “If you had any kind of athletic ability and didn’t play, you were a wimp.” After his first practice Turner was hooked. “I enjoyed the roughhousing nature of it,” he says. “I liked the fact that rugby involves both brute force and finesse.”

    Fortunately there was no shortage of players who could deliver brute force. Walton Smith, MBA’99, as recalled by several of his former teammates, was a small mountain who had played on the offensive line for Brown University’s football team. Sam Brown, MS’98, who played inside center, had also played college football. “He was 5-foot-10 and weighed around 230 and ran with passion,” Turner says. “It was observably unpleasant for opponents to tackle him. In one game at the Duke tournament, I could hear guys on the other team saying, ‘Oh no,’ when he got the ball.”

    But whatever benefits the Old Boys may have gained from the size of some of their players were offset by the size of their squad. With a pool of barely 20 players, few substitutes were available to field the necessary 15 for a “side,” especially when players were injured or fatigued. And fatigue wasn’t hard to come by. “You do the equivalent of a squat and then run for 15 meters, and then you do it again and again for 40 minutes,” Turner says.

    Tom Barr (left), Brent Turner and John Underwood reminisce about the Old Boys’ exploits.
    Tom Barr (left), Brent Turner and John Underwood reminisce about the Old Boys’ exploits.

    Under Clock’s direction, the fledgling team practiced on Tuesday and Thursday evenings on fields across the street from Vanderbilt’s Student Recreation Center, and then played games on Saturdays. It was a significant commitment of 5–10 hours a week on top of the players’ academic work.
    But for the new converts to the game, the effort was worth it, both as outlet and opportunity. “When you were stressed out from school and then got slammed to the ground 40 or 50 times, the stress didn’t matter so much after that,” Turner says.

    Tom Barr, MBA’98, Vice President of Global Coffee at Starbucks Coffee Co., had never played rugby before trying out for the team. For him the experience was about relationships. “At the time it was our only sports team at Owen, and it brought together people from different friend groups,” he says.
    The diversity, camaraderie and commitment of the players helped make a fan of Martin Geisel, Dean of the Owen School at the time. Geisel, who had come to Vanderbilt in 1987, was both a mentor and a friend to the students. For him, says his wife, Kathy, students were the most important part of the school.

    I’d like to think that if Marty [Geisel] had been 10 years younger and in good health, he’d have been out there with them.

    —Peter Veruki

    “Marty was one of the guys,” says Peter Veruki, Owen’s Director of Corporate Relations. “He’d drink beer with students, take them to the old Bluegrass Inn or SATCO. He was accessible, and there was nothing pompous about him.” Geisel also cherished the diversity of the Owen community and readily supported new student initiatives, such as the Global Food Festival, which began during his tenure.

    But at first, Clock remembers, “Dean Geisel wasn’t totally on board with the idea” of a rugby club—the first sports team at Owen that competed beyond the campus intramural leagues. At Clock’s request, Geisel came down to the pitch one Saturday and watched a game. Underwood recalls that the dean looked proud when he saw the team sporting Vanderbilt colors, with jerseys that read “Owen Old Boys Rugby Club.”

    When he realized the commitment that the students had made, financing the club’s gear and travels themselves, Geisel became not only a supporter but a champion. The team made him their honorary coach and gave him a silver whistle. Geisel enlisted local businesses to provide modest financial backing and found money to help pay for the trip to Duke.

    What meant even more than monetary support, though, was his physical presence, remembers Mike Vermilion, BS’95, MBA’99, Finance Director at Victoria’s Secret. Though a weakened heart kept him from working a full schedule in 1998, Geisel, who had played football at Case Western University, was more than an occasional attendee at the club’s Saturday matches. Veruki remembers standing alongside him, cheering on the team, whistle around his neck, on one cold, nasty day. “I’d like to think that if Marty had been 10 years younger and in good health, he’d have been out there with them,” he says.

    Initially for most of the players, the games were learning experiences as much as competitions. “Tom [Clock] and John [Underwood] would coach us while we were playing: ‘Run and do this. Get in the scrum,’” Barr explains. “We had a lot of spunk and energy that allowed us to overcome the deficiencies in experience.”

    Still, wins remained only an aspiration as the Old Boys took on teams from across the region, like the 101st Airborne, in preparation for the big MBA tournament at Duke. “In most games we were reasonably well-matched, and in a few we did a lot better than we thought we would,” Turner says. Then there were games that all the players still remember, like the 76–0 thrashing they received at the hands of Nashville’s semipro club team.

    “You’d wake up the next morning, and your whole body would be stiff as a board,” Barr says. “I was 29 or 30. After games I’d start thinking, ‘This is why rugby is a young man’s sport.’”

    Rugby-Oldboys

    The Tournament

    The Old Boys almost weren’t allowed to compete in the Duke tournament, which was limited to 24 teams. “We had to convince them we were for real,” Clock recalls, and the organizers weren’t easily convinced. Renting a couple of vans and rooms in a seedy hotel, the 18 players from Owen arrived on Duke’s campus “looking like the Bad News Bears,” Barr says.

    The night before the competition began, there was a huge banquet for all the players. “Some of the teams wore crazy, coordinated costumes, especially the ones from Europe, and they sang rowdy songs,” Vermilion says.

    Playing one game on a Saturday was rugged enough. The Duke tournament’s first-day format involved three games. For a team with only three substitutes, it was a formula for disaster.

    Before the 8 a.m. match against Cornell, Benji Ribault, an MBA exchange student from France who played one of the forward positions, led the team down to the pitch. “He got us going on a kind of ritual dance, elbowing and bumping each other, sort of like a mosh pit,” Clock remembers. “The players from Cornell were looking at us like, ‘Who are these guys?’ ”

    The Old Boys surprised the Ivy Leaguers. “We devastated them,” Clock says. “Blew them away.”

    Perhaps because Owen had been relegated to a small field at the tournament’s periphery, their next opponents, from Wharton, hadn’t noticed how well the upstarts from Nashville had performed. With more than 35 men available, Wharton opted to rest their first-line players, presuming they would not be needed against Vanderbilt. They repented of their choice in the second half, but it didn’t matter. The Old Boys won again.

    The Haitians have a proverb: “Beyond the mountains, more mountains.” For Owen, beyond Cornell and Wharton came Harvard at 4 p.m. By then the Old Boys had been promoted to the equivalent of center court at Wimbledon, a field of beautiful Bermuda grass that was Duke’s best. Vanderbilt had suddenly become the buzz of the tournament.

    Clock recalls that Harvard had “about 60 guys—three full sides and a set of backups,” compared to Vanderbilt’s 18. Harvard won.

    “I really think we could have beaten Harvard were we not so beaten up,” Underwood says. “We had some guys who couldn’t even play.”

    The Old Boys’ run came to an end the next day against the London Business School. At least that’s how Turner remembers it. Clock believes the loss came against a different opponent. No written records are available, and no one remembers for sure. Even after just 10 years, the details become blurred.

    Enduring Memories

    Perhaps the most enduring record is a photo of the Old Boys that sits in a spare bedroom that Kathy Geisel uses as an office. Of all the items that decorate the suburban Dallas room, mostly related to hunting and to Nashville, the photo was Marty Geisel’s favorite. It was a gift from the team, and they all signed it. The photo occupied a prominent spot in Geisel’s office at Owen until the day he died. The whistle hangs by itself in a closet. “Every time I open the door, I see it,” Kathy says.

    The most important thing for those of us who played on that side is that we developed a friendship that went beyond the walls of Owen. Those are guys I still keep in touch with.

    —Tom Clock

    Clock has a few old pictures, too, from the Old Boys days. But mostly what the players have carried with them are memories. Vermilion remembers a game trip to Memphis, Tenn., when they camped out in a cotton field near the Mississippi River. Barr vividly recalls a nose-breaking, blood-gushing hit that William deButts, MBA’98, laid on a Wharton player. Clock remembers Mike Butler, MBA’98, who played wing. “Soaking wet he probably weighed 135 pounds,” Clock says. “Against Harvard he went up against this guy who easily weighed 100 pounds more, but he fearlessly locked heads, wrapped his arms around the guy and took him down.”

    Most of the founding players graduated after that first season, in the spring of 1998. Owen fielded a team for three more years. As an alumnus, Clock continued to play—once flying back from a consulting assignment in Jakarta, Indonesia, so he could join the team for the Duke tournament.

    By the 1999 tournament, the Old Boys had lost their champion. Geisel died of a massive coronary in February of that year, after conducting a town hall meeting at Owen. He took questions while seated because he didn’t have the strength to stand for the duration. “He looked terrible,” Veruki recalls. “Brent Turner asked him, ‘Marty, how are you? We’re worried about you.’ Marty’s response was, ‘Not good. But this is my job, and I’m here for Owen.’ I’ll always remember that.” Veruki doesn’t have to add that Geisel’s persevering attitude was just what you’d expect from a rugby coach.

    In a number of ways the rugby experience has stayed with the Old Boys. To a man, they remember the camaraderie and the euphoria of accomplishing together something improbable. And as they progressed from Owen to an array of distinguished careers, the lessons they learned helped shape their outlooks on life.

    Barr has never forgotten losing games to local club teams whose players were older and slower than the 20-somethings from business school. “Their experience and knowledge made them formidable opponents,” he says. “Nothing is better than pure experience.”

    Clock, who spent five years with Accenture and another five in health care before starting his own consulting business in 2008, says the rugby experience was formative. Getting 20 diverse, mostly inexperienced guys into a committed team, organizing practices, scheduling games and handling logistics was “a leadership experience no one can teach you,” he says. “But the most important thing for those of us who played on that side is that we developed a friendship that went beyond the walls of Owen. Those are guys I still keep in touch with. I don’t think you can replace that.”

    Underwood, who has spent the last 11 years at the Goldman Sachs office in San Francisco, was in the top of his class at the firm. When he showed up for his first day of work, he says, “almost everyone else was from a top-ranked B-school. It was a little intimidating, but soon I realized I could compete with these guys.”

    It was a lesson he’d already learned, in a different context, on a rugby pitch.

    Where Are They Now?

    RugbyTeam_CC

    rugbyidentify

    1. Scott Smith, BE’92, MBA’98, Operations Manager, International Paper
    2. Michael Butler, MBA’98, Director of Supply Chain, Hewlett-Packard
    3. Mike Vermilion, BS’95, MBA’99, Finance Director, Victoria’s Secret
    4. William deButts, MBA’98, Managing Director, Convergent Wealth Advisors
    5. Dave Horst, MBA’98, Director of Finance, American Express
    6. John Underwood, MBA’98, Managing Director, Goldman Sachs
    7. Brian Heil, MBA’98, President, SR Wood Inc.
    8. Rob Weddle, MBA’99, Vice President, The Cleaning Authority
    9. David Frame, BA’93, MBA’98, Vice President of Finance, Allconnect
    10. Eben Ostergaard, MBA’98, Entrepreneur, Ebenflow.com
    11. Matthew Harper, MBA’98, Partner, Childress Klein Properties
    12. Brent Turner, MBA’99, Executive Vice President of Call Products, Marchex
    13. Walton Smith, MBA’99, Project Manager, Advanced Performance Consulting Group
    14. Stephen Years, MBA’99, Market Development Manager, Sun Microsystems
    15. Tom Clock, MBA’98, Founder and President, Clockwork Inc.
    16. Alex Lunsford, MBA’98, Executive, SAS Institute

    We need your help identifying the other members of the team. If you have more information, email us at owenmagazine@vanderbilt.edu

  • Bridge to Success

    Bridge to Success

    When investment banker Rob Louv, MBA’97, met with a Texas entrepreneur in 2008 about selling a company, neither was aware that they shared an important common link: Both had graduated from the Owen School. The entrepreneur, Jack Long, MBA’83, had contacted Louv’s San Francisco firm, Montgomery & Co., on reputation alone, but the coincidence helped him make up his mind about using Louv to shop his company to potential buyers.

    Rob-Louv
    Rob Louv

    After Montgomery & Co. successfully sold 70 percent of the equity in Long’s company, Louv and Long sealed a second deal soon thereafter—one that was arguably more significant than the one they had just finished. Together with Long’s wife (and fellow Owen graduate) Carolyn, MBA’83, they established the Long and Louv Summer Enterprise Entrepreneurial Fund, which aims to help aspiring entrepreneurs at the Owen School. The fund provides a $15,000 stipend to students who want to pursue an entrepreneurial idea rather than a traditional corporate internship during the summer between first and second year.

    With the help of the fund, Thomas Bernstein and Miguel Coles, BS’02, both MBA candidates for 2010, have established their own marketing company, Great Glass Media LLC (www.greatglassmedia.com), to launch an iPhone application aimed at young people looking for the perfect nightspot. A third student, Andrew Bouldin, also an MBA candidate for 2010, used the fund over the summer to continue work on his own company, My College Road Trip (www.mycollegeroadtrip.com), a travel Web site designed for students.

    Jack and Carolyn Long
    Jack and Carolyn Long

    These are just the sort of big ideas that Jack and Carolyn hoped to encourage by establishing the fund. Giving a leg up to budding Vanderbilt entrepreneurs made perfect sense to the couple, since they themselves had used the skills they learned at Owen to launch two successful companies. Their decision to honor Louv in naming the fund was an easy one as well. After all, he brokered the deal to sell their company. He also was the one who encouraged the Longs to give back to Vanderbilt in the first place.

    Lone Star Overnight success

    Vanderbilt holds a special place in the Longs’ hearts. Both of them come from a long Commodore tradition. Carolyn’s father, grandfather and great-grandfather all graduated from Vanderbilt, as did Jack’s mother and uncles. Jack and Carolyn also owe their marriage to the Owen School. They met as first-year MBA students in 1981 and married four years later.

    After graduating from Owen, Jack and Carolyn went to work for Texas Commerce Bank (now part of J.P. Morgan Chase) in Houston, but Jack knew all along that he wanted to own his own company someday. In 1989 First American Bank recruited Carolyn, and the couple returned to Nashville, living off one salary until Jack came up with a business idea.

    “Jack got a little office, his own desk and a nameplate and he sat there like Pooh Bear so he could think, think, think,” Carolyn says. “He thought about carpet fiber. He thought about rural post office development. He thought about cattle futures trading. Those were just some of the ideas that didn’t work.”

    In the process of searching for undervalued businesses to acquire, Jack looked at an air-freight company that was for sale in Houston. He realized, though, it was more of a freight courier, hiring independent contractors to pick up and deliver. “It was a big business, but it wasn’t attractive to us because it was basically a brokerage,” he says.

    That experience started the wheels turning for Long and his business partner Gary Gunter. They were fans of the Southwest Airlines concept of keeping things smaller and cheaper. Long and Gunter decided to start their own business, a package express company serving only the state of Texas. They set up headquarters in Austin, and Lone Star Overnight was launched in 1990. That same year, the Longs’ first child, Adam, was born. Within a span of five months, Jack and Carolyn had started a family, started a business, moved to Austin and purchased their first house.

    The years that followed were equally busy and exciting for the Longs. Their daughter, Carlen, was born in 1993, and three years later Lone Star Overnight made the Inc. 500 list of the fastest-growing privately held companies at No. 331. Carolyn, meanwhile, began fundraising and serving in leadership roles for various Austin nonprofits.

    In 1997 the Longs and Gunter sold Lone Star Overnight for a nice sum. Jack, ever the entrepreneur, began looking for ways to invest that money in the next big opportunity. In 2000 he settled on the idea of starting a new company once again. Partnering with Jeff Carpenter, he launched PeopleAdmin, a software technology company aimed at creating tools for human resources at colleges and universities. The company grew quickly. In 2007, with total revenues of $10 million, it made the Inc. 500 list at No. 419.

    PeopleAdmin had tapped into a very hot area: software as a service. Long began to field dozens of phone calls a week from companies interested in investing or buying. That’s when the decision was made to hire a small- to mid-size investment bank focused on emerging-growth technology. After vetting numerous candidates, the Longs went with Rob Louv and Montgomery & Co.
    bridge

    The entrepreneurial side of banking

    Like the Longs, Louv’s connection to Vanderbilt began before he was born. His father, Art Louv, JD’72, graduated from Vanderbilt Law School, and his mother, Barbara, had Rob while she was a student at Peabody College. Although Rob grew up in Florida and attended the University of Florida, his Vanderbilt roots drew him back to Nashville for graduate school.

    “When I went to Vanderbilt, my career objective was to go into investment banking. I thought I would end up in the South, but through the alumni network I was able to set up some interviews in New York,” Louv says. Director of Corporate Relations Peter Veruki, then working in the career center, encouraged him to get some internship experience in New York, even though his original plan was to live elsewhere.

    When I went into finance, I was always thinking about building a practice. I never thought of myself as a kind of large cap banker on a large platform. I saw myself on the entrepreneurial side.

    —Rob Louv

    “My Citicorp internship was directly linked to an Owen alum going to bat for me,” says Louv, who before that summer had never been farther north than Washington, D.C. The internship opened doors for him and led to a career opportunity in investment banking with Chase Securities, later J.P. Morgan. But Louv, with no signing bonus and no paycheck until he passed the company training course, was cash-strapped.

    That was when a favorite professor from Owen, Ron Masulis, stepped in. Masulis, Frank K. Houston Professor of Finance, was starting a mergers and acquisitions course and needed background material—case studies, detailed articles and trend pieces. “It was perfect for me,” Louv says. “I got paid a fair hourly wage to do interesting work and used what I learned to better prepare myself for my M&A career.”

    Masulis says Louv was among his best students at Owen. “I was very pleased to have him help me research potential topics and cases for the new course I was developing,” he says. “His research was very solid and led me to use several very interesting cases in the course.”

    Louv bootstrapped himself through the J.P. Morgan system and became Vice President of Global Mergers and Acquisitions in New York before moving to San Francisco to lead the firm’s West Coast merger and acquisition efforts for the information technology services and Internet sectors. With significant M&A deal experience representing $150 billion in transaction value, he then joined Montgomery & Co. in 2004 as the Co-head of the Technology Banking Group and a member of the firm’s Executive Committee.

    Recently Louv and several senior partners at Montgomery & Co. split off from the firm to establish a new investment bank called ArchPoint Partners, also based in San Francisco. The separation was amicable, as ArchPoint continues to execute deals that were engaged under the Montgomery platform. Louv and fellow Managing Partner John Cooper are the owners of the new bank. “I am now like my clients—running a startup,” Louv says.

    Louv sees M&A as the entrepreneurial side of banking—one that doesn’t depend on anyone else’s balance sheet. “When I went into finance, I was always thinking about building a practice. I never thought of myself as a kind of large cap banker on a large platform. I saw myself on the entrepreneurial side,” he says.

    Culture of giving

    The sale of PeopleAdmin “was a long, tedious process,” remembers Carolyn Long. Several deals got close and fell apart before an agreement was signed with Summit Partners of Boston in summer 2008. “Rob stuck with them and kept working on all the details,” she says. “Throughout this process, Jack and Jeff never got to the point of throwing their hands up because Rob never did either. He kept working on it.”

    A member of the Owen Alumni Board, Louv saw an opportunity to leverage his hard work in a positive way. Prior to the close of the deal, while hashing out some final fee matters, he approached Jack with a proposition. Louv told him, “Since we know that neither one of us would be here if it weren’t for Owen, what if, in addition to compensating Montgomery & Co., you also compensate Owen for the value it added to our lives?”

    Long was intrigued by the idea. Between the sale of Lone Star Overnight and the launch of PeopleAdmin, he had been involved in establishing an entrepreneurship program at the University of Texas, but the bureaucracy of the large state school had cramped his style. In 2002 he and a group of professors left the university and formed the Acton School of Business in Austin to teach an entrepreneurship-only program.

    The thought of doing something to encourage entrepreneurship at his alma mater was an enticing prospect. He called Carolyn to get her opinion. “Carolyn and I had not been active alumni up to this point,” he explains. “But one of our motivations for selling the business was to pursue some philanthropic objectives while we were still young enough. After I talked to Carolyn, I called Rob back 10 minutes later and said, ‘Deal.’ ”

    It’s been such a pleasure working with three alumni whose culture of giving is obvious, who know how blessed they are and want to give back. These are people whose personal successes and whose value systems are aligned.

    —Tricia Carswell

    Louv was grateful but surprised when the Longs decided to share credit with him in naming the fund. “That was not expected or requested. I was taken aback,” he says. “I give Jack all the credit. It was his generosity as much as mine that really drove the gift to the school.”

    Jack, though, is just as quick to compliment Louv. “Even though the donation is coming from us, we want it to be more about Rob,” he says. Carolyn agrees, adding, “Rob and his team did so much work. He had the idea (to create the fund). He asked for it. It makes perfect sense for us to view it as a joint gift.”

    Tricia Carswell, Associate Dean of Development and Alumni Relations, acknowledges that the credit should go to all three. “It’s been such a pleasure working with three alumni whose culture of giving is obvious, who know how blessed they are and want to give back,” she says. “These are people whose personal successes and whose value systems are aligned. They are true philanthropists, and it was a privilege to be at the table with them.”

    From left, Thomas Bernstein, Miguel Coles, Andrew Bouldin and Professor Germain Böer
    From left, Thomas Bernstein, Miguel Coles, Andrew Bouldin and Professor Germain Böer

    Confidence boost

    Louv and the Longs hope other alumni will be inspired to give to the new fund. They also hope the fund will help spark an entrepreneurial focus at Vanderbilt without eschewing the traditional business curriculum.

    “Most important is it adds value for the students,” Louv says. “Over time an entrepreneurial bent could differentiate the Owen brand and improve the experience for all of the students.”

    Most MBA programs are designed to train students going to work for a large Fortune 500 company, says Germain Böer, Professor of Accounting and Director of the Owen Entrepreneurship Center. “It’s not that the content of the courses doesn’t fit the needs of an entrepreneur,” he says. “You still need to know the same stuff. It’s just that the examples all tend to be from big companies. If I could dictate how we’d do it, I’d say every course would have to have a case or two about how to operate a startup company.”

    The classroom learning experience is bound to be greatly enhanced for students able to kick-start a business with a boost from the Long and Louv Fund, Böer says.

    “When you start a business, you have to learn about every piece of the business. It’s a really good educational experience to try to put a company together and learn how to motivate people,” Böer says. “It’s excellent training even if they work on a business idea and they get all the way to the point of launching and find some critical factor that keeps it from working.”

    Andrew Bouldin, one of the beneficiaries of the summer stipend, has always seen himself as “an entrepreneur-type guy.” He grew up in Nashville, running a lawn-care business through high school and college. He also participated in the Accelerator program at Owen and spent another summer working for Silicon Valley-based Uloop.com, a craigslist-type site aimed solely at college students.

    While planning a trip with friends a few years ago, he realized “sites like Travelocity or Trip Advisor are oriented toward businesspeople or moms,” he says. “I couldn’t find anything that would tell me the best restaurant and things to do in an area for a college student.”

    Recognizing this market need, he developed a travel site that would appeal to college students and launched it in January 2009 using Vanderbilt as a test school. Immediately 2,000 students signed up. The Long and Louv Fund allowed him to spend the summer focused on the company, building relationships with others in the Web-based travel industry, doing some traveling himself and meeting other students to find out what their specific needs are.

    Meanwhile Thomas Bernstein and Miguel Coles, the other recipients of the stipend, spent the summer launching a marketing platform to kick-off their mobile phone application, Nashville Pulse. Their original idea was to install low-cost digital media screens in residential elevators, but they ultimately redirected their energies toward consumer mobile phones.

    Bernstein and Coles hired three Vanderbilt undergraduates—Will Green, Mike Slade and Riley Strong—to help shape an application that delivers event information, including descriptions and coupons, to smart phones using GPS-tagging capabilities. “A student down at Broadway and Fourth leaving a restaurant and looking for a music venue would find out there are 15 bars around playing great music. They could access our tool to see which three have deals. It’s a powerful tool because you’re delivering the message at the moment and location of the sales decision,” Bernstein explains.

    Bernstein says more important than the grant money is the confidence boost they received from their idea being selected for the stipend. “When you’re sitting there with what you feel is a great idea and plan, but with no money to fund it, you can’t help but doubt your ability to make your vision a reality,” he says. Coles adds, “This experience has been much better than any internship I could imagine.”

    Testaments like these remind the Longs and Louv why they decided to create the fund in the first place. Just as Owen has left a lasting impact on their own lives, their gift is now doing the same for others. Although it is only in its second year of existence, the stipend program is already putting students on a bridge to entrepreneurial success.

    Or as Coles puts it: “It moves us into a different dimension of creating jobs rather than seeking them.”

  • Real Deal

    Real Deal

    RealDealAcademics often like to talk about providing “real-world experience” for their students, but the real estate program at the Owen School has ventured beyond the standard rhetoric.

    During the 2009 spring semester, a group of 10 second-year students took part in the inaugural Real Estate Capstone course that saw them devise a long-term growth plan for downtown Lebanon, Tenn., a city just east of Nashville. The specific thrust involved transit-oriented development. The course was led by Jacob Sagi, Vanderbilt Financial Markets Research Center Associate Professor of Finance, and Thomas McDaniel, MBA’02, Adjunct Professor in Real Estate Finance and Partner with Boyle Investment Co., a real estate investment firm with offices in Nashville and Memphis, Tenn.

    “The motivation for the course,” Sagi says, “is to challenge the students with realistic development projects with tough issues—from working with professionals in diverse and often very different fields to trying to balance the value added to developers and communities.”

    The Owen students teamed with 16 advanced urban design students led by Associate Professor T.K. Davis from the University of Tennessee’s College of Architecture and Design. Working in a truly collaborative process, the Owen and UT students devoted the semester to identifying four potential infill development sites within a half-mile radius of Lebanon’s Music City Star commuter rail transit stop. The stop is located near several key attractions—the historic town square, a greenway, a 200,000-square-foot retail facility, and Cumberland University—all potential drivers of future development.

    While the UT students handled the design aspect of the project, the Vanderbilt team conducted a market analysis, developed marketing strategies and detailed pro forma financial analyses of the four sites, and researched legal implications and potential public/private partnership strategies to make the development projects feasible. The process was very practical, Sagi says, as the students earned hands-on experience, interacted with a variety of respected officials and—perhaps most important—made potential professional contacts and friendships that could prove invaluable.

    At the semester’s end the Owen and UT students presented their proposals at the Nashville Civic Design Center to an audience of about 100, including many from the Nashville chapter of the Urban Land Institute. ULI members critiqued the student recommendations for the four sites, and the proposals were exhibited at the design center.

    “Our final presentation at the Civic Design Center was very well-received,” says Shelby Pool, MBA’09, who graduated in May with an emphasis in real estate and finance. “As a group, we presented many well-researched projects and were able to touch on both the positives and negatives of the various proposals.”

    Pool describes the Capstone course as “real world-based.” She says, “There was a lot of room to think outside of the box and present creative ideas and solutions.”

    Lebanon-3panelsBuilding a program

    Sagi says the course took the students beyond academia to help prepare them for working within a challenging economy. Real estate development focuses on uncovering opportunities and minimizing risk in a highly complex environment with various stakeholders whose interests often conflict, he adds.

    “It is hard to appreciate this from a completely theoretical or traditional case-based academic approach,” Sagi says. “There are few programs in the country that offer such an opportunity to their MBA students. We’re hoping to continue and improve on our experience this year, and hopefully create a sustainable model for such a course that would be the envy of other schools.”

    Sagi says the idea for the program stemmed from his interactions with colleagues in the real estate program at the Haas School of Business at the University of California, Berkeley. Haas stresses an interdisciplinary experience of real estate development and investment. The program interacts with the UC schools of architecture, urban planning, law, and construction engineering.

    At the time, Sagi foresaw Owen as allowing for a different model, but one that could take cues from Haas. “Because we do not have access to such a diverse set of schools at Vanderbilt, I floated the idea of collaborating with the UT architecture students to T.K. Davis (then Design Director of the Nashville Civic Design Center). He was very excited about the idea, and the rest was simply a matter of coordination.”

    Still, a star was needed since Sagi admits he has little expertise in development. To fill this role he tabbed Thomas McDaniel, a fellow professor at Owen. “Thomas is truly the brain and brawn behind it, and the course could not have been managed without him,” Sagi says. “While I tried to keep abreast of the progress of the course during the semester, in the end my contribution to the whole thing was minimal.”

    Sagi’s modesty aside, his visionary move resulted in an important learning experience, according to Owen students who participated in the course.

    Matthew Treble, MBA’09, says the academic experience helped him better understand the challenges developers face in a tough economic climate. Those challenges were amplified by the architecture students, who approached the effort more from a creative perspective.

    “The UT students were immensely talented and did great work,” says Treble, who graduated with an emphasis in real estate and finance. “However, many of the designs were not economically feasible, and it was difficult to rein in their vision for each site’s end product. I found that to be the most interesting part of the course.”

    Treble says McDaniel helped the students model the project by effectively defining the parameters of each site and the projected elements expected to yield success for those sites. “We were also forced to research different sources of funding, public and private, in order to make many of the site plans feasible,” Treble adds.

    Pool says the course provided substantial experience for those students wanting full-time jobs in commercial real estate. “Many students already had some prior real estate experience,” she says. “But for those who may have just worked on the finance side in the past, this course gave them the opportunity to dig into, say, the construction and/or development side of the industry.”

    Pool believes the program is a benefit not only to the students but also, potentially, to would-be employers. “The Capstone course is a great addition to Owen’s growing real estate program,” she says. “I think it will help local developers become more aware of the talent at Owen and [their] growing interest in local real estate opportunities.”

    There are few programs in the country that offer such an opportunity to their MBA students. We’re hoping to continue and improve on our experience this year, and hopefully create a sustainable model for such a course that would be the envy of other schools.

    —Jacob Sagi

    McDaniel shares Pool’s enthusiasm for the course’s long-term potential. He and Sagi continue to meet to discuss feedback. The duo wants to refine the two introductory courses: Real Estate Finance & Capital Markets and Real Estate Investment & Development. “Our new initiative is to further strengthen the school ties with real estate alumni, perhaps the one last missing link,” McDaniel says.

    Creating that linkage is a worthy goal, one from which the graduate program could benefit. Given his career in the commercial real estate industry, McDaniel seems suited for the task. The adjunct instructor says Vanderbilt has made a concerted effort to ramp up its real estate course offerings. That work has resulted, he believes, in the program’s competitiveness with those at other top-tier graduate business schools.

    “We want the real estate program specifically to hold its own with the top programs,” McDaniel says, recalling the creation of a formal Owen real estate program two years ago. Today Owen students can take courses within the real estate MBA emphasis (one of four emphases and eight concentrations).

    The real estate emphasis comprises three required courses (Real Estate Financial Analysis, Real Estate Investment & Development, and Real Estate Finance & Capital Markets) of two credits each. At least two additional hours of course work are required from six elective courses (Urban Transportation Planning, Construction Project Management, Construction Estimation, Construction Planning, Property Law for Business Students, and Commercial Real Estate Transactions). The first four courses listed are four credits each, with the latter two being one credit apiece. The Real Estate Capstone course can be taken for four elective credits.

    “We are competitive with other top-level MBA programs that offer a concentration in real estate,” says McDaniel, who graduated from Owen himself in 2002. He describes the Capstone course as the equivalent of a thesis project: “It’s intended to be a culmination and summation of all the tools the students were equipped with during their two years at Owen.”

    Ryan Seibels, MBA’09, who recently obtained his MBA from Vanderbilt with an emphasis in real estate and finance, says he feels the real estate program holds its own with any other similar graduate program in the nation. He says the curriculum prepared him well for a difficult economy.

    “The challenge now is growing the number of students who are interested in pursuing a career in real estate,” Seibels says. “If that number can continue to increase and those alumni are willing to give back to the school, then the real estate alumni network will only grow. That’s how the top-tier real estate schools excel.”

    From left, Professors Jacob Sagi and Thomas McDaniel
    From left, Professors Jacob Sagi and Thomas McDaniel

    Future developments

    Seibels describes the partnership with the UT architecture students as unique. He also says interacting with Lebanon officials and community members—and assessing how the Music City Star transit stop could one day greatly benefit the town as a mixed-use node—proved interesting. “It greatly helped shape the developments that we proposed at the end of the course,” Seibels says.

    However, such a major academic undertaking does not come without its difficulties, he adds. “The logistics alone made the course somewhat challenging,” he says. “While working with UT students provided great benefits for us, it was difficult because we could not just call or e-mail them and set up a meeting to really dive into their designs. Instead we were left to assemble about once a month to hear new ideas and designs and to try to solve problems and discuss all issues.”

    The Capstone course is a great addition to Owen’s growing real estate program. I think it will help local developers become more aware of the talent at Owen and [their] growing interest in local real estate opportunities.

    —Shelby Pool

    Sagi says the concept for the project course was very fluid and experimental. He and McDaniel anticipated the challenge—and, at times, difficulty—in coordinating between the UT and the Owen students. Lebanon officials helped ease the occasional stress.

    “I think we were all pleasantly surprised by the interest paid to the endeavor from the community in Lebanon,” Sagi says. “There was significant participation in the various meetings held, and it was important for our students to see how the planning process unfolds and experience the potential excitement and tension associated with a mixed-use urban revitalization project.”

    Magi Tilton, Planning Director for the City of Lebanon, served as the local coordinator for meetings and public input. She praises the Owen students’ work, which included potential lease rates, rate of return on investment and analysis of potential project phasing. Though her contact with the Owen students was minimal, Tilton came away impressed with their presentations and professionalism.

    “The feedback I received from residents and business owners was that they were excited about the possibilities that were presented,” she says. “This was an educational experience for our citizens to learn about development and design opportunities. The City of Lebanon Planning Department plans to build on this work by keeping the communication lines open and continuing to provide information regarding alternative design and funding options.”

    As to what the Owen students’ proposals might one day render, Tilton is optimistic. “I hope the ideas and information presented by the Vanderbilt and UT students will spark an interest and lead property owners and developers to build on the student projects in their plans for development here in Lebanon,” she says.

    Time will tell if the Owen students’ analyses and recommendations actually will be realized. However, UT’s Davis, one of the state’s most respected architects/planners, says the Owen students did a “fantastic” job of learning how to balance design, construction and city planning with the art of real estate deals and the often arcane elements of the industry.

    “I was very impressed with the Vanderbilt students, and I would say things went as well as could be expected given the logistical challenges,” he says. “In some ways we simulated the real world of design and development, where the client investor may be based in one city and the design team in another, with periodic face-to-face meetings supplemented by telephone and Internet communication.”

    From left, Ryan Seibels and Matthew Treble
    From left, Ryan Seibels and Matthew Treble

    Davis says the students’ work revealed that transit-oriented development of a very high quality could be profitable for a developer if the existing Music City Star Lebanon station site (which is controlled by the Nashville-based Regional Transit Authority) could be either purchased or leased for development.

    “This would be a win-win for the city and for ridership on the Music City Star,” Davis says, adding that about 250 dwelling units could yield as many as 375 daily commuters on the train.

    The three other sites within a 2,500-foot walking radius of the station did not project to be profitable for high-quality development without the use of tax increment financing, he says. Tax increment financing uses future gains in taxes to finance current improvements. It is the primary urban redevelopment tool in use today in the United States.

    “With the designation of an urban revitalization area in and around the historic town center of Lebanon, tax increment financing could be utilized as a tool to make other sites viable for profitable development,” Davis says.

    The Owen students would be pleased to see such a scenario unfold. Actual future development that takes into consideration their financial, market and legal analyses would validate their academic labor.

    “We were pretty certain if anything comes out of it, it will be years down the road,” Treble says. “But we’re hoping something happens. We’ve done most of the heavy lifting, so it would be nice if a developer could hit the ground running in the future. It would add legitimacy to the Owen program and our efforts.”

    Regardless, the team benefited greatly from the experience, one that will be repeated in some form as Owen continues to use the Capstone course to elevate its real estate presence.

    “The Capstone course is crucial to the real estate experience at Owen,” Sagi says. “After a ‘burning-in’ period in which we learn to maximize the value of the students’ time and how to coordinate between the various disciplines, we’re hoping to also involve at some point—in addition to architecture students—graduate students from the School of Engineering, Peabody College’s Community and Research Action [program], and the Vanderbilt University Law School.

    “Yes, we like to dream big. We will have something worthy of national renown in the education of real estate MBA students.”

  • Three’s Companies

    Fortunately for Rob Hunter, MBA’91, clients weren’t in the habit of visiting the original headquarters of his fledgling company, Alliance Communications. Had they walked into the office—actually, a trailer in a parking lot—in 1999, they might have noticed that Alliance, which manages sophisticated telecommunications for its clients, lacked a phone system capable even of transferring calls from one extension to another.Three Gears“We were double-jacking power and plumbing from the beer distributor next door,” says Hunter with the kind of head-shaking laugh that is part satisfaction, part amazement. “When employees were on the phone with a prospective client and needed to relay them to me,” Hunter remembers, “they’d say, ‘Let me transfer you to my manager,’ and then they’d hand me the phone through the wall.”

    Such stories of humble beginnings are thick on the ground among successful entrepreneurs. Michael Dell originally sold computers from the trunk of his car. Microsoft launched from someone’s garage. The list goes on.

    What makes the story of Hunter’s company distinctive involves the company he kept at Owen. From his MBA Class of 1991, three students who had not envisioned themselves as entrepreneurs all eventually launched entrepreneurial enterprises that now rank on the Inc. 5000 list.

    Since outgrowing the trailer, Alliance has become a $15 million operation with an impressive client list and offices (real ones) in Birmingham and Mobile, Ala., and Nashville. Hunter’s best friend from his Owen days, Tom Ryan, MBA’91, started a financial communications consulting company, Integrated Corporate Relations, that today serves approximately 225 public companies around the world through offices in Boston, New York, Los Angeles and Shanghai. John Roberson, MBA’91, launched Advent Results, a pioneer in the field of “experiential marketing” that serves clients through such services as designing custom exhibit displays, planning and executing marketing events, and creating “brand spaces” that use office design to strengthen an organization’s messages to both external and internal audiences.

    Rob Hunter
    Rob Hunter

    That Vanderbilt MBAs launch successful businesses is hardly a story of man bites dog. Owen, after all, over the years has earned a reputation for cultivating entrepreneurs. Still, it’s unusual to find three Inc. 5000 business starters from one relatively small class. Perhaps, someone wondered aloud, something was in the water at Owen in 1991.

    Though Hunter, Roberson and Ryan took widely divergent paths to the C-suite, all shared one key thing in common besides an Owen degree: None had planned to start businesses, but all felt sufficiently empowered by their Vanderbilt training to attempt to fill what they recognized as unmet needs in the marketplace.

    “I was marching down the corporate path and loving it,” Hunter says. “But when I saw an opportunity, I was not satisfied to walk away from it. That was the Owen influence. I had gained the diverse experience and analytical abilities that gave me the confidence that I could run with the opportunity.”

    On that score, Hunter could be speaking for his two fellow CEOs from the Class of ’91, who say that the business tool kit they assembled at Owen made their entrepreneurial ventures more of a leap of confidence instead of purely a leap of faith. “I wouldn’t be where I am today without Owen,” Ryan says succinctly. Roberson puts it even more starkly: “As sappy as it sounds, Owen changed my life.”

    Tom Ryan
    Tom Ryan

    A Clear Message

    Tom Ryan hadn’t even imagined himself leading a company, much less founding one. But in his second year at Owen, classmate Bob Davis, MBA’91, offered an offhand comment that planted a seed. “We were at SATCO (San Antonio Taco Co.) one afternoon, and Bob said, ‘You’d be a really good CEO,’” Ryan recalls. “I thought,‘Wow, Bob is one of the smartest guys in our class. He must see something in me I don’t.’”

    As a project for one of his second-year MBA classes, Ryan worked with a local entrepreneur who was starting a slot-machine company. “I thought, ‘That’s interesting,’” he says. “‘Maybe I’ll get a free trip to Vegas.’”

    He got much more. Upon graduation, as the economy was in recession but the gaming industry was exploding, Ryan went to work for the slot-machine maker. The experience was invaluable. Two years later, yearning to be closer to his native Connecticut, he took his Rolodex and began calling on Wall Street investment banks, where his detailed knowledge of the casino business was in short supply and high demand.

    But after six years as an analyst, Ryan knew he didn’t want to spend his entire career in Lower Manhattan. He longed to be like his father, who operated his own accounting firm, set his own hours and had time to coach Little League.

    “I was marching down the corporate path and loving it. But when I saw an opportunity, I was not satisfied to walk away from it. That was the Owen influence.”

    ~ Rob Hunter

    And through his close interactions with top executives of public companies around the country, he came to recognize what proved to be a lucrative opportunity. “Many CEOs and CFOs were good at building their businesses,” he explains, “but they didn’t know how to communicate their story to Wall Street. More often than not, they didn’t know what I was looking for as an analyst and how to position themselves to maximize their value to the capital markets.

    “So I decided to start my own company to teach executives of public companies how to interact with Wall Street.”

    Along with two longtime friends, Ryan launched Integrated Corporate Relations. The new company did just what its name promised. Many companies that handle investor relations, Ryan explains, are staffed heavily with PR professionals. “But CEOs are better off hiring someone who knows both the capital markets and the media, so that the message is integrated and consistent. That’s the advantage we provide. One thing I learned in a strategy class at Owen: If you’re going to get into a business, make sure you have a competitive advantage.”

    Ryan’s company assists client companies with everything from communication by the CEO to media strategy, shareholder relations, crisis management and digital media. And though Ryan says he was motivated more by the opportunity to dictate his own lifestyle rather than by financial success, he has enjoyed both. Today Integrated Corporate Relations ranks as the ninth-largest financial communications firm in the nation, with household-name clients that include J. Crew, Ticketmaster, Six Flags, Outback Steakhouse and Western Union.

    Fitting the Bill

    Like his friend Ryan, Rob Hunter took his brand-new MBA to an unglamorous position that proved extremely valuable—in a corrugated container plant operated by the Mead Corp. in Lewisburg, Tenn. Over time he worked in every area of the plant, from accounting to scheduling, manufacturing, marketing and sales. He learned how all the pieces fit.

    After he was promoted to Mead’s office in Atlanta, Hunter focused on reshaping the business strategically around customers’ needs. That work led to an offer from a large management consulting firm, where he advised Fortune 500 corporations on their strategic direction. Among his clients were Sprint, Verizon and other companies in the fast-growing telecommunications field. Through his involvement in that industry, he perceived an opportunity.

    “There was a gap between what companies were saying they needed from telecom service providers and what providers were able to offer,” Hunter says. In particular, companies with multiple locations wanted unbiased recommendations that met their needs, instead of simply what the service provider had to offer, and they wanted a single point of contact. Coincidentally a group of investors in the Mobile area had put together a business plan for a telecom company that would serve small companies. They wanted Hunter to run the business.

    “I convinced them to adopt my idea instead,” he recalls. “I was confident the niche existed for outsourced management of a company’s telecommunications. But in 1997, when local phone service was just being deregulated, 60 percent of most companies’ telecom costs were long-distance charges, and a lot of them didn’t even have an Internet circuit. When I explained our idea, they would look at me like I had three heads.” threegears-2Now, Hunter’s clients may wonder how they managed without his firm. Some clients have more than 500 geographically dispersed locations and 1,000 phone bills each month. “Our clients have multiple carriers and technologies. We manage it all for them. When they need to place a circuit or order a new cell phone, we do it for them. Their bills come to me. We audit and pay them. We negotiate rates. We manage all the pieces and parts. We give them the tools so they can even drill down to the individual cell phone and see how many text messages were sent. In many ways our approach goes back to what I learned from Professor Germain Böer, who taught me to see how each function in the business is dependent on the others.”

    Special Delivery

    Of the three, only Roberson resembles the old stereotype of an enterprising do-it-yourselfer. As an undergraduate studying political science and English at Lipscomb University, he started a T-shirt business that he resurrected during his Owen days. Before starting Advent he co-founded Dalmatian Press, which became one of the country’s largest publishers of children’s books.

    Even when he was working for someone else, he gravitated toward companies not long removed from their own startup days. Especially, as a liberal arts major who applied to business school “thinking I’d use philosophy and communication to change the world,” Roberson was drawn to opportunities to convey the essence of a company’s brand and the benefits to its target audiences. For a self-described “marketing geek,” direct selling was an oxygen-rich environment.

    A decade ago he had arrived at a career crossroads. “My wife said, ‘It’s time to buy or start your own business,’” he says. He read business plans involving everything from armored cars to trade show booths. The latter intrigued him enough to write a plan for his own exhibits company—one that would go beyond creating traditional trade show displays toward a form of business communication that was deeper, “more emotional, more connected.”

    Roberson began approaching banks in Brentwood, Tenn. “I walked into every bank on Maryland Way (the main business thoroughfare),” he says. One banker led him to a trade show exhibit company that was for sale, and after two intensive weeks of due diligence, Roberson was in business.

    John Roberson
    John Roberson

    Since he bought Advent, then a struggling small company, in 2000, the firm has increased its sales sevenfold. In the process it has evolved into a pioneer in the field of experiential marketing. Through events from product launches and sales meetings, Roberson says, “We help clients connect audiences to their brand in memorable and measurable ways.”

    Roberson cites a health care client that had achieved outstanding results in helping businesses lower health care costs through management of employees with chronic conditions, such as diabetes. “For example, they had call centers staffed with R.N.s,” Roberson explains, “and they’d call people with diabetes to make sure they were exercising and eating a proper diet.” It was an old-fashioned approach, but, perhaps because it was so unglamorous, the company was finding it difficult to communicate the value of its services effectively.

    How, the company asked Advent, could it differentiate itself at a major trade show in Washington, D.C.? The solution, Roberson’s team suggested, was to create its own separate event. The theme would be “Hope Delivered.” When Harry Winston donated the Hope Diamond to the Smithsonian, he sent it by U.S. mail. It was a simple, reliable solution, he explained, like the health care client’s approach.

    Advent orchestrated a special event at the Harry Winston Gallery of the Smithsonian in collaboration with Corporate Design Inc., a Nashville-based design firm. The client’s prospects, all C-level executives, received invitations from the Smithsonian’s curator that replicated Winston’s original mail parcel and explained the story. As part of the event, attendees would receive an after-hours, private tour led by the curator.

    When you’re getting off the ground, you’re doing everything—taking out the garbage, signing the lease. But it’s easier to do all that if you believe in what you’re doing. Even though it’s kind of cliché, persevering through setbacks is the most important thing.

    ~ Tom Ryan

    Response was “phenomenal,” Roberson says. “We were able to deliver our message in a relevant way” that reinforced the client’s brand position of simple, reliable solutions. Not only did the event create a buzz among the target audience (who told their C-suite peers), it delivered a measurable impact in the form of new business. It’s easy to see why Roberson explains the difference between experiential marketing and traditional marketing as the difference between receiving a kiss and merely watching one.

    Determination

    The examples of Roberson, Hunter and Ryan are unlikely to settle the old debate about whether entrepreneurs are born or made. But all three might use a different phrasing: Entrepreneurs are determined.

    Even armed with good ideas and business skills, success does not come overnight. Reaching the “takeoff point,” Ryan says, took five years for his firm. “When you’re getting off the ground, you’re in the one-step-forward, two-steps-back mode. You’re doing everything—taking out the garbage, signing the lease. But it’s easier to do all that if you believe in what you’re doing. Even though it’s kind of cliché, persevering through setbacks is the most important thing.”

    Hunter remembers one week when he was hit with a double blow. When a service provider upon whom Alliance had relied suddenly went bankrupt, he had to scramble to find an immediate replacement. On top of that Hunter had slipped on the stairs of his deck at home and broken three ribs; each breath sent pain shooting through his body. Instead of staying home that week, he worked harder than ever. “About 30 percent of my clients used this provider,” Hunter says. “Our credibility would have been shot had we not been able to guide them out of that. It could literally have cost us the entire business.

    “You’ll always face obstacles, and some make you wonder whether you should throw in the towel. But when you overcome those obstacles, that’s what makes the journey great.”

  • Stock in Trade

    Stock in Trade

    The 1995 conference sponsored by the Owen School’s Financial Markets Research Center is one that Adena Testa Friedman will not soon forget. Just two years removed from graduation, she was back on campus watching Bill Christie, a favorite professor of hers, endure a searing critique from his former mentor Merton Miller, a Nobel laureate in economics. And as if that weren’t awkward enough, Friedman was actually rooting against Christie.

    Friedman

    In 1995 Friedman was still a relatively new employee at NASDAQ, the nation’s largest electronic stock market. Meanwhile Miller had been hired as a consultant by NASDAQ to refute Christie’s theories about collusion among market makers at the company. (See sidebar.) While Friedman felt for her former professor, she quietly hoped that Miller—and NASDAQ—would prevail.

    “I was rooting for the other guy,” she says, laughing. “But I thought at the same time that it must be so exciting and pretty intimidating for him to be facing this Nobel Prize winner. In the end Bill Christie was proven to be right. He literally fell across something important, and what he found ended up creating lasting change.”

    While the history of the Owen School and the history of NASDAQ are forever linked because of Christie’s findings and the regulatory changes that followed, this is a story about Friedman, the company’s Executive Vice President for Corporate Strategy and Global Data Products—and soon-to-be Chief Financial Officer. When she assumes her new role in July, she will have been with NASDAQ for 16 years. Over that time she has taken the lead on a myriad of initiatives, including acquisitions and mergers that have positioned the company to compete in a changing global economy.

    A Critical Thinker

    Friedman started her NASDAQ career as a business analyst immediately after receiving her MBA from Owen. “I graduated saying I wanted to be a product manager, but not with commercial products. I wanted to manage complex products. I was lucky because that’s exactly what NASDAQ offered me,” Friedman says. One of her first tasks was to write the first product plan for the PORTAL system, which facilitates the quoting and trading of restricted securities eligible to be bought and sold by qualified buyers and sellers.

    I graduated saying I wanted to be a product manager, but not with commercial products. I wanted to manage complex products. I was lucky because that’s exactly what NASDAQ offered me.

     ~ Adena Friedman

    “When I came to NASDAQ, they didn’t understand that they had products. I came in on the ground level, building business plans for trading products. We had launched the initiative for PORTAL three years before but hadn’t succeeded in generating any revenue. We had to ask ourselves how to turn it around and make money off of it,” she says. That product plan, which involved instituting a fee, is still in place today.

    Friedman initially didn’t see herself pursuing a career in finance, although her father was a managing director of T. Rowe Price Associates in Baltimore. Her mother was an attorney with a Baltimore firm. Friedman majored in political science at Williams College with a minor in Soviet studies.

    During a monthlong stint at a language studies program in Russia, she was appalled to discover not only the dismal living standards of ordinary Russians but that she, a foreigner with U.S. dollars to spend, had access to superior goods and services.

    A summer internship on Capitol Hill during her junior year was interesting, but she learned that life on the Hill was not for her. The year she graduated from Williams, 1991, was not a great one from the job market perspective, so she decided to go the direct route to graduate school.

    NASDAQ QMX
    NASDAQ OMX Group headquarters in New York.

    “I wanted a more practical education, and I knew I wanted to go to business school,” she explains. While her future husband, Michael Friedman, JD’93, worked toward a law degree at Vanderbilt, she enrolled at the Owen School and immediately knew the teaching style was “perfect for my brain.”

    “I only applied to Vanderbilt. I loved the fact that it was a small school with a small class size. And I absolutely loved the campus. I knew that straight out of college a great up-and-coming school was the better environment for me.

    “I found that every class fitted with how I learned, how I understood things. I liked the teaching style,” she says. A marketing major with a secondary concentration in finance, she threw herself into her marketing case studies but found she also thrived in her finance classes.

    After completing her first year at Owen, she was named a Dewey Daane Scholar. “I always remember the very brightest ones, and she was one of those, right at the top of her class,” says Daane, the Frank K. Houston Professor of Finance, Emeritus, who has taught monetary and fiscal policy at Owen for 34 years. Her papers are some of the very few he has sent to the Vanderbilt Archives.

    Classmate Michelle DiPauli Kelly, MBA’93, remembers Friedman as “outgoing, gregarious, a joy to work with” and “a critical thinker but not a critical person.”

    “When she had a point to make, she could make the point, even with lots of opposition, and do it well, and do it in the least offensive manner,” Kelly says. “She is very intelligent and also open to new ideas. In class she was always willing to listen and consider what others thought or what their views were. She was always good about asking the questions, ‘Why are we doing it? How can we do it better?’”

    Managing and marketing complex products for NASDAQ perfectly melded the academic interests Friedman honed at Owen. “What I do falls under the marketing discipline. But what it really is, is being your own CEO of a product,” Friedman says.

    Surpassing Expectations

    After the successful relaunch of PORTAL in the mid-’90s, Friedman became involved in several dot-com initiatives for NASDAQ as well as sophisticated technological advances and acquisitions to handle the growing number of trades.

    “By the time I got there, we were a very, very active market,” she says. “I remember we were building Workstation 2 and marketing that. We were trading around 100 million shares a day. We built the new workstation to handle 300 million trades, and within three days of the launch we were trading at that level. We just kept surpassing all expectations throughout the ’90s.”

    The retooling that followed revelations of collusion among market makers in the early ’90s better positioned the company to thrive in a global economy, Friedman says. The company further reorganized in 2000, creating new business units and becoming a shareholder-owned, for-profit company.

    “We looked at how we made our money and who our customers were,” Friedman explains. NASDAQ Data Products was formed, and Friedman ran that business unit as a senior vice president. As the company became more global, Friedman was primarily responsible for leading all mergers and acquisitions.

    “We started by buying small electronic trading systems called Brut and INET. These acquisitions were critical to our survival,” she says, noting that the superior technology available through those electronic trading platforms vastly improved order routing and connectivity.

    “It solidified our position in the U.S. market and allowed us to become a more profitable organization.” After those acquisitions the company began to look overseas.

    A merger attempt with the London Stock Exchange in 2005 was unsuccessful, but Friedman believes that apparent failure turned out for the best: “They’re in a very different competitive situation now. We felt strongly we wouldn’t overpay, and we didn’t.”

    Soon enough another international opportunity presented itself. In 2007 NASDAQ agreed to buy OMX, a Nordic and Baltic financial services company, which operated the Copenhagen, Stockholm and Helsinki stock exchanges, among others. The complicated transaction also involved the Borse Dubai, a stock exchange in the United Arab Emirates. The resulting merger, named NASDAQ OMX Group, is the world’s largest exchange company.

    “The OMX/Dubai deal really showed Adena’s talent and mettle. The merger required a creative, complex solution,” says Anna Ewing, Executive Vice President and Chief Information Officer at NASDAQ OMX Group. “It required a marathon of 2 a.m. calls and all-night sessions during which I never saw Adena’s energy waiver nor her strong grasp and attention to detail fail.”

    Since the merger NASDAQ OMX Group has acquired both the Philadelphia and Boston stock exchanges. Its growing global presence is astounding considering its humble origins. The National Association of Securities Dealers created NASDAQ in 1971 simply as a way to automate its quotation system. (NASDAQ was originally an acronym that stood for National Association of Securities Dealers Automated Quotations.)

    “NASDAQ began as nothing more than a bulletin board on the computer for posting dealer quotes. The question that NASDAQ had to face was: How do you go from a quotation system to a real market? They made that transition fairly well and still provide services for independent dealers,” says Hans Stoll, Director of Owen’s Financial Markets Research Center and Anne Marie and Thomas B. Walker Professor of Finance. “Adena was very much involved in transforming a trade association into a business organization. Not only did Adena survive those changes, she was very much a part of them and she thrived.”

    Riding Out the Downturn

    In spite of the recent market meltdowns, NASDAQ OMX Group is faring remarkably well. In fact Forbes magazine recognized it as its “Company of the Year” in January 2009. The article cited the company’s ability to capitalize on opportunities in a tumultuous economic environment and mentioned the successful completion of recent acquisitions.

    One benefit of the economic downturn has been the opportunity to focus on integration, or “having a moment to look at the landscape and look at new asset classes,” as Friedman says.

    A recent initiative is a partnership with International Derivatives Clearing Group, a small company using NASDAQ technology to build a clearinghouse system for interest rate swaps. Combining the technology and the product in an organized fashion allows for more transparency, says Friedman, who oversaw the launch of that project as well.

    With another project off the platform, Friedman continues to look toward the future: “We will continue to identify different opportunities to leverage our core strengths to find synergies and get into new businesses. That’s what I spend my time doing in addition to running the core products business.”

    Colleagues say the atmosphere on Friedman’s team is “exhilarating.”

    “Adena expects a ton from herself and her teams and, as a result, she brings the best out in everyone around her,” says Randall Hopkins, a senior vice president who works with Friedman in data products management. “She always stops to ask the second question about how you are,” Hopkins says. “Then, of course, she rightly launches into the challenge at hand. And she doesn’t miss a beat in doing so.”

    One of the things that the strategy group does not do is write a three-year business plan. You always have to take into consideration the environment you’re in. That’s what’s great about it. Out of every crisis comes opportunity.

    —Adena Friedman

    Friedman believes transparency and flexibility are keys to riding out both upturns and downturns.

    “One of the things that the strategy group does not do is write a three-year business plan. You always have to take into consideration the environment you’re in. That’s what’s great about it. Out of every crisis comes opportunity. We are well-positioned to capture some of those, particularly in organizing some OTC markets. We will continue to analyze what we think the role of markets are as we come out of these crises.”

    Certainly transparency has become a key talking point at NASDAQ since the controversy surrounding embattled financier Bernie Madoff and his alleged Ponzi scheme has come to light. Madoff’s past history as non-executive Chairman of NASDAQ has been noted in the media, but Friedman points to the fact that his affiliation with the company ended years ago and he was never involved with daily operations. During the early ’90s the NASDAQ board operated in an advisory capacity to the NASD, before the NASD affiliation was dissolved.

    The transparency that Bob Greifeld, CEO of NASDAQ OMX Group, and others have publicly called for would make the kind of “back office” deals that Madoff apparently engaged in more difficult to pull off. “When there’s no data, you don’t have a central way for the public to see what is going on. It makes it impossible for someone like Bill Christie to study those markets. Our view is that those need to be more organized,” says Friedman, who thinks a change in regulatory priorities should focus on “systemic risk.”

    NASDAQ is banking on the fact that market innovations will continue to be not only profitable but also part of the solution. The company recently introduced a new government relief index tracking companies participating in programs such as TARP, the Troubled Assets Relief Program.

    Meanwhile Friedman believes that the current economic situation has provided many valuable lessons for those joining the world of finance during difficult times.

    “If you’re going into finance, don’t allow yourself to be swept away by the moment,” she says when asked how she would advise MBA graduates today. “Put all your actions in perspective. Look at the long-term health of your industry. A lot of the banks got swept away with the short-term returns. They were caught up in a level of competition that drove them to short-term thinking around whatever they were doing.”

    Friedman says keeping the long-term health of the institution at the forefront is critical. “If you get swept away by a short-term current, you’re going to find yourself getting caught up in a bubble,” she says. “You always have to maintain your moral focus.”

    In Friedman’s case, her moral focus begins at home. Married since 1993, she has two sons, Luke, 13, and Logan, 11, both of whom she credits with keeping her grounded. “The best thing is to go home at the end of the day and look at my kids and say, ‘That’s what’s important.’ Everything you’re doing is critical, but the real critical part is raising kids.”

  • A Town Transformed

    A Town Transformed

    Tupello

    Srivatsaa
    Srivatsaa

    Sharran Srivatsaa, MBA’08, remembers arriving in Tupelo, Miss., well after dark and encountering what most people would expect to see on a small-town Thursday night: very little. “There wasn’t much going on.”

    In the morning he saw the place, physically and figuratively, in an entirely different light, as through an arrival-in-Oz transformation when suddenly the picture turns from black and white into spectacular color. “When we woke up, suddenly it was a hub of activity—an amazing difference. We were told that, on weekdays, Tupelo swells from about 40,000 to more than 100,000. It really pulls workers in from the neighboring counties.”

    Put another way, more people come into Tupelo each day to work than come in an entire year to see the city’s most famous attraction, the two-room house where Elvis Presley was born.

    Well before Toyota chose Tupelo over many rival suitors as the site of a huge new manufacturing plant (set to open in 2010), the town would have been an economic wonder in any place, by any standard. But especially given this town’s location, visitors could be forgiven for saying, “I don’t think we’re in Northeast Mississippi anymore.”

    TupeloA Fateful Phone Call

    Before his graduation in May, Srivatsaa was one of the leaders of Project Pyramid—a two-year-old, student-driven initiative aimed at alleviating global poverty. The interdisciplinary project includes students from Owen, Vanderbilt Law School, Divinity School, Peabody College, School of Medicine, the Graduate Program in Economic Development (GPED), and College of Arts and Science. As part of their work, participants have traveled to such distant locales as India and Bangladesh, where they met with Nobel Peace Prize winner and GPED alumnus Muhammad Yunus, PhD’71. But it was only through a chance conversation that they managed to visit the economic miracle barely four hours away from Nashville.

    Actually, says Srivatsaa, the group had wanted to put together a trip to a spot within manageable driving distance from Vanderbilt. “We had international trips, and we had a lot of international students who had seen poverty in other countries. We had a lot of domestic students who wanted to do something closer to home.”

    So he approached Bart Victor, the Cal Turner Professor of Moral Leadership and faculty adviser to Project Pyramid. Knowing the town had a history of remarkable economic development, Victor recommended Tupelo.

    There the process halted. “I didn’t know anyone in Tupelo who could help us put a trip together,” says Srivatsaa, who now works in private wealth management for the Atlanta office of Goldman Sachs. Then, by chance, as he was making thank-you calls on Owen’s behalf to a list of donors, he saw the name of Scott Reed, BA’80, and a Tupelo address beside it.

    Reed is part of what is surely the family with the deepest Vanderbilt ties in Tupelo, maybe even in all Mississippi. His father, Jack Reed Sr., BA’47, and two uncles graduated from Vanderbilt after World War II. Scott’s brother, Jack Jr., BA’73, and sister, Camille, BA’75, were there in the ’70s. Jack Jr. met his wife, Lisa, BA’74, at Vanderbilt. Lisa’s parents had met there, too. Enough Reed nephews and cousins have matriculated to Nashville that Scott has to think before naming a number.

    Scott never actually attended Owen. Just after he was accepted in 1985, he says, he jumped at a chance to start the first full-service brokerage firm in northern Mississippi. But he contributes financially. “One of the things I like about Vanderbilt,” he says, “is that, when they call about giving, they have students call. You can keep up with what’s going on at the school.”

    During their conversation Srivatsaa made a point of bringing up Project Pyramid and its goal of eradicating global poverty (“You’d think they’d get a bigger goal,” Scott chuckles) and asking whether Scott could facilitate a contact for them. And, as it happened, Scott knew just the person: his brother Jack, who was chairman of Tupelo’s renowned Community Development Foundation. (Lesson: There is always a Vanderbilt connection.)

    Scott Reed, left, and Jack Reed Sr. at the entrance to Tupelo’s historic Fairpark district.
    Scott Reed, left, and Jack Reed Sr. at the entrance to Tupelo’s historic Fairpark district.

    In April Professor Victor and eight Project Pyramid students—three from Owen, three from GPED, and two from the Divinity School—rented a large van and drove to Mississippi to learn “the Tupelo Story” firsthand. During their visit the group first met with representatives of the Community Development Foundation. They toured the plant of a Tier 1 automotive supplier and visited two of the nine industrial parks that the city had farsightedly developed on land it had purchased. Over lunch with the local Vanderbilt Liaison Group—the Reed brothers; their father, Jack Sr.; local businessman Henry Dodge; and city attorney Guy Mitchell—they talked about what they had learned.

    “This one-day trip,” wrote GPED student Sait Mboob “was arguably the best lesson I’ve had in six years of studying economic development.”

    It was such a good lesson, in fact, that later in the spring, all 60 students in Vanderbilt’s GPED program went to Tupelo. Another Project Pyramid team will return next year. And the students are busily analyzing how to apply the lessons of Tupelo to other settings in the United States and around the world.

    Rethinking Stereotypes

    To learn the Tupelo Story, you must be prepared to unlearn what you thought you knew about Mississippi: all the stereotypes; all the “lasts” in education and health; the intractable poverty; the antebellum attitudes that led William Faulkner to write that, here, “the past isn’t over; it isn’t even past.”

    In Tupelo everything has long been about building for the future. From practically nothing they built the capacity for bringing new businesses to the area, in ways that created both jobs and sustainable revenues for further public investments. The result is a diverse local economy that has remained remarkably stable.

    Toyota’s manufacturing plant
    Toyota’s manufacturing plant is scheduled to open in Tupelo in 2010.

    Through planning and cooperation they established one of the best public school systems anywhere. Half the elementary schools have earned national blue-ribbon status. Twice, Tupelo High has received the U.S. Department of Education’s Excellence in Education Award. Public investment—highest, per pupil, in the state—has given Tupelo schools a student-teacher ratio of 13 to 1. Graduation rates not only are among the highest in Mississippi; they’re 18 percentage points better than the national average. There is virtually no “white flight”; 98 percent of the town’s school-aged children attend public schools.

    North Mississippi Medical Center, which serves a 22-county area and ranks as the largest nonmetropolitan hospital in the nation, won the prestigious Baldrige Award for quality this year. (Many of its 430 doctors are Vanderbilt-trained, brags Jack Reed Jr.)

    For years the town has drawn workers from across northern Mississippi and industries from around the country. And that was before Toyota announced that it had chosen Tupelo over a number of rival suitors for a huge new North American manufacturing plant.

    The joke, told not so jokingly by locals, is that if Presley were growing up in Tupelo today, he wouldn’t leave. Indeed, one striking fact about Tupelo is the number of its sons and daughters who go away to college, like the Reeds and their children, and return to continue building the community.

    A Resurgence Rooted in Tragedy

    Things weren’t always so rosy. “In the 1930s,” says Scott Reed, “we were one of the poorest counties in the poorest state in the Union. I think Project Pyramid’s interest was in how we overcame that legacy. It’s like the way my dad was teasing an old friend of his: ‘Junior, are you ever going to amount to anything?’ And he replied, ‘Well, if you saw where I came from, you’d be more impressed.’”

    What’s in a Name?

    By Randy Horick

    Project Pyramid draws its name from a book by C.K. Prahlad, The Fortune at the Bottom of the Pyramid, and its central idea that businesses can operate profitably in impoverished areas of the world while contributing to the development and well-being of those who live there.

    In Owen’s characteristically make-it-happen fashion, students drove the development of the project: an interdisciplinary, collaborative effort that would draw participants from Vanderbilt’s professional schools and undergraduate community. It would involve both education and sustained action to help alleviate global poverty. Dean Jim Bradford not only approved the project but empowered the students to take a shaping role, even in designing a course on the subject. Victor remembers that Bradford sat in on the initial class and sent him a text message even before the session was over: “These kids are different.”

    It’s true, Victor says. “They’re not just contemplative. They want to change the world. In my experience, I’ve never seen this degree of commitment from students on these issues.”

    The Reed brothers will tell you that Tupelo’s resurgence was rooted in tragedy. In 1936 a monster tornado killed more than 200 people and left the place in ruins. But the tornado also marked a turning point of sorts. “We had to start over and work together to make things happen,” Scott says. “It was the beginning of what we came to call the Tupelo Spirit.”

    Jack Reed Jr. also points to the fortuitous presence of “some enlightened business leadership”—particularly a newspaper editor named George McLean. Starting the Community Development Foundation was his idea, and he won the support of other leaders in the business community, including the Reeds’ father, Jack Sr.

    “McLean was trained as a Presbyterian minister and had a really strong sense of social justice—that we’re all in this together and have to help each other,” Jack says. “Tupelo has an egalitarian ethic and a reputation for inclusiveness.” McLean, believes Jack, helped cultivate that civic sensibility.

    Early on, civic leaders agreed that a key to development—one that ultimately proved crucial in Toyota’s decision—was a strong system of public education. The leaders pledged to send their children to public schools. And they formed one of the nation’s first private foundations to raise money for those schools—one of many public-private partnerships.

    Community leaders were just as deliberate about laying the groundwork for success in other areas, too. Years ago, for example, they put together a “thoroughfare committee” to ensure that Tupelo would have the transportation corridors it needed. As a reflection of the town’s egalitarianism, Scott says, it wasn’t unusual to see millworkers and the chair of the CDF on committees together.

    In the 1960s the Community Development Foundation bought up big tracts of land outside the town limits that would eventually serve as industrial parks. Now the city leases the properties to companies that relocate to Tupelo, then plows the proceeds back into the community.

    Tupelo’s North Mississippi Medical Center
    Tupelo’s North Mississippi Medical Center is the largest non-metropolitan hospital in the country.

    What seemed to impress the Vanderbilt visitors most was the all-for-one spirit for which the Reeds themselves served as exemplars. The family, notes Victor, owns a century-old clothing business, the largest in town. But they actively solicited big-box competitors like Wal-Mart to enter the local market—a strategy that runs counter to what students traditionally learn in business school.

    “I was surprised by how intrigued the students seemed to be with that,” says Scott Reed. “It didn’t seem like rocket science. There was an understanding that, if the community thrives, we’re going to thrive with it.”

    If the strategy hindered the Reeds’ business, it doesn’t show. Along with two locations in Tupelo, the family also operates stores in Starkville and Columbus, Miss. “We’re a ring, not a chain,” laughs Jack Jr.

    Partnering for the Future

    The business lessons from Tupelo have not been lost on the newer generation of Vanderbilt students intent on changing not just their corner of the world but the whole global village. “Tupelo can be a story of inspiration,” says Sharran. “They have an amazing interaction between public and private enterprise. The CDF straddles that line. Private organizations just cannot do it all.

    “They have a lot to teach us: Take a long-term view, and lay a foundation for our children and their children so the community can develop and grow. They had projects lined up 30 or 40 years out. Yet a vision is not enough. Selflessness is what guided that community.”

    Says Scott Reed: “I think the students’ biggest takeaway is that there’s nothing we’re doing that others can’t do. If you figure out how to replicate this model, you can make strides for eliminating poverty.”

    One day was more than enough to energize the group into thinking about opportunities Tupelo might offer. One possibility, suggests Srivatsaa, is a cross-disciplinary academic case study of Tupelo’s development. “Project Pyramid is perfect for that because no other organization encompasses so many disciplines across the university. Peabody students could study the educational system. Medical students could study the health care system. There’s a strong tie between every area of Tupelo and every area within our group.

    “We have something spectacular in our own backyard with a strong Vanderbilt connection that needs to be nurtured.”

    “I’m really excited about creating a more formal partnership with Vanderbilt so we can have the input of these really bright young people coming in here every year,” says Jack Reed Jr. “It certainly is a win/win.”

    Igleheart
    Igleheart

    Meanwhile, Tupelo is becoming more integral to the work of Project Pyramid. Vanderbilt Professor of Economics James Foster—who, says MBA student Ryan Igleheart, “knows more about Tupelo than anyone at Vanderbilt”—has discussed teaching a Project Pyramid-related course at Owen in the future. For the first time, there will be short courses about Project Pyramid at the Divinity and Law schools. Igleheart, who serves as President of Project Pyramid, will lead a second group from Vanderbilt to observe and learn in Tupelo. “Our next step,” he says, “is to adapt their model to other places.”

    Those places may include Bangladesh, where, building on previous Project Pyramid efforts, Vanderbilt students will return in December and again next spring to work on a model village concept. They also could include Mozambique, where Project Pyramid participants may explore economic development strategies with Vanderbilt’s Institute for Global Health, which operates 10 AIDS clinics in the country.

    The lessons of Tupelo also may reach to other business schools. Last fall Owen hosted a first-of-its-kind case competition on poverty alleviation. Teams from 35 schools, including Wharton, Chicago and Yale, participated. It’s part of an effort to plant seeds that could grow into Project Pyramid groups elsewhere. “The teams really started to embrace the excitement and energy of this project,” says Igleheart. Every week he receives e-mail messages from people around the world interested in getting involved. Which reminds him: Among growing numbers of tasks on Project Pyramid’s to-do list is a white paper on how to help others get started.

    It’s the ripple effect, says Igleheart, that Project Pyramid has always intended to create. Ask students who have been part of it, and they’ll tell you those ripples have become strong currents in their own lives. Even after graduation Srivatsaa remains involved in building an advisory board of community leaders.

    Igleheart, who is pursuing a Health Care MBA, says, “A big part of me wants to make this the focal point of my business career.” It’s a commonly heard sentiment—a reflection, perhaps, of a generational change and, perhaps also, of how Tupelo is a generation ahead of the curve. “There’s a point at which we’re all connected,” says Igleheart. “As a global community we have to succeed together. The world is waking up to that.”

  • Organic Chemistry

    Organic Chemistry

    BulbThey are among the nation’s most compelling potential customers— the nearly 100,000 men, women and children who are in line for the fewer than 30,000 organ transplants that will be performed this year. That staggering gap is caused both by a scarcity of donors and by the fact that only 70 to 80 percent of the organs actually harvested can be utilized because of problems with quality or preservation.

    The work of four members of the Vanderbilt Executive MBA Class of 2008 may help change the latter half of that equation. Their start-up proposal, developed for an Owen classroom and aimed at bringing to market a system that would better preserve donated organs, has earned the top prize in a prestigious business competition and has begun moving them toward the marketplace.

    Classroom Origins

    The company, Organ Transplant Technology (OTT), began attracting real-world interest while it was still a project in Bruce Lynskey’s entrepreneurial course, Creating and Launching the Venture, during Owen’s fall 2007 semester.

    “In seven years of teaching at Owen,” says Professor Lynskey, himself a successful entrepreneur, “I can count on one hand the number of classroom projects I’ve seen with this much potential upside.”

    Three panels of judges agreed with him. The OTT proposal wowed a group of venture capitalists brought in by Lynskey to rate student projects, reached the semifinals of the Wharton Business Plan Competition, then took top prize in the MBA Jungle Business Plan Competition in New York. For the team that developed and pitched the idea—Dr. Ravi Chari, Ted Klee, Drew Bordas and Fernando Sanchez—those milestones served as validation of both the quality of their teamwork and the importance of the concept itself.

    We realized this was more than just a classroom project or a competition. This is something that can really save people’s lives.
    ~ Fernando Sanchez

    “We realized this was more than just a classroom project or a competition,” says Sanchez, who is Vice President of Finance and Treasurer of Gibson Guitar Corp.

    “This is something that can really save people’s lives.”

    The project is the culmination of two years of teamwork for Sanchez; Klee, who is Vice President of Square D/Schneider Electric Co.; Bordas, Director of Warehouse Management Systems for Ingram Book; and Chari, Professor of Surgery and Cancer Biology and Division Chief of Hepatobiliary Surgery and Liver Transplantation at Vanderbilt University Medical Center. The four were assigned to the team by Associate Dean of Executive Programs Tami Fassinger, who cites their disparate backgrounds as a source of strength.

    “The goal of the study groups is to approximate all the skills you’d have in the executive suite,” she says, “and with this group you’ve got people representing four areas of functional experience as well as four different industries. Fernando Sanchez comes from the world of musical instruments and played the role of finance guy. You’ve got Ted Klee, who is the quintessential engineer and who understands manufacturing and operations. You have Drew Bordas, who understands distribution from a service industry point of view and has got the consumer piece. And then Ravi is the doctor at a leading medical center, bringing the scientific piece and contacts in the health industry.”

    The quartet clicked at the week-in-residence at New Harmony, Ind., a getaway that kicks off the Vanderbilt Executive MBA experience, developing a style that was part think tank, part frat house.

    Professors
    From left, Dr. Ravi Chari, Ted Klee, Drew Bordas and Fernando Sanchez are the team behind Organ Transplant Technology.

    “They’re big practical jokers and very sarcastic,” says Fassinger, “but they genuinely enjoy each other’s company and have become very good friends. It was just that typical guy thing—making fun of each other, but out of respect. It was about all four of them getting the idea right.”

    A Better Solution

    They used first-year projects to hone their group approach, then weighed ideas for Lynskey’s class during the summer between academic years. The one they chose grew out of Dr. Chari’s work as head of Vanderbilt Medical Center’s liver transplant surgery team.

    “Currently,” says Dr. Chari, “of the 40,000 to 50,000 potential donors, more than half are excluded because of concerns with organ preservation and quality. Of those that are harvested, 20 to 30 percent are not actually used, again because of concerns about preservation and quality. It is critical that organs are optimally recovered and stored.” That led him to the work of a European friend who was “having trouble commercializing a project that from a scientific standpoint had a lot of merit.”

    The project took aim at improving the decidedly low-tech means now in use for transporting donated organs, which are placed in a solution in a zipped plastic bag and carried on ice in a portable cooler. That technique risks damage to the organ through freezing or temperature variation, and greatly limits the sustained viability of a donated organ. At present the limits are six hours for a heart, 12 for a lung or liver, and 24 to 30 for a kidney. Work done in part by Dr. Thomas Van Gulik of the University of Amsterdam brings two improvements to the process. The first is a system driven by compressed air that circulates the solution through the organ, constantly supplying it with oxygen and nutrients designed to prolong its useful life. The second is an improvement in the perfusion solution itself. Both can be used in an easily portable container that keeps the organ at a stable low temperature.

    In addition, one of Dr. Chari’s colleagues at Vanderbilt, medical student Clayton Knox, had developed and patented with Dr. Chari a compound designed to improve the performance of the perfusion solution even further.

    The others embraced Dr. Chari’s proposal enthusiastically.

    “Ravi’s idea surfaced pretty quickly because it was real,” says Bordas. “It was no contest, really.”

    Bordas, Klee and Sanchez all acknowledge the centrality of Dr. Chari’s role and the importance of his technical knowledge and contacts, but Dr. Chari himself is quick to return credit.

    “From a logistics standpoint,” he says, “Drew is outstanding. Ted is all over the strategy and the operations side, and Fernando is great with the financial side, so each brought different areas and perspectives. A good thing about them is that they aren’t in the medical field, and they brought a real business perspective and asked demanding questions: ‘The science is good, but how can we monetize the idea so that it’s something people would actually buy?’ They pressed those issues further than a roomful of my colleagues would, and so we were able to turn a great idea into a marketable business plan people would be interested in.”

    The strength of the team and its presentation was clear by late November, when Lynskey had his students present a working draft of the proposal, weeks before their final presentation.

    They submitted their draft, and I brought it home and read it again and again, looking for something I could say was wrong with it. My only comment back to them was, “You need a nice presentation cover for this.” I’d never seen anything like it.
    ~ Professor Bruce Lynskey

    “Ravi’s team submitted its draft, and I brought it home and read it again and again, looking for something I could say was wrong with it,” says Lynskey, “and my only comment back to them was, ‘You need a nice presentation cover for this.’ I’d never seen anything like it.”

    By the time of the in-class, end-of-semester presentation to a six-member panel of venture capitalists, the team’s message had been finely honed. Each panelist had $5 million dollars in imaginary money to distribute among 10 team proposals, and OTT garnered about two-thirds of the $30 million available.

    “As they started talking about our proposal,” says Sanchez, “I turned to Ravi and said, ‘You’d better give them your business card. This thing has legs.’”

    From Competition to Market

    The team had already entered the Wharton Business Plan Competition, which requires that one member of the team be pursuing a Wharton MBA. That was exactly what Knox, who was still working toward his M.D. at Vanderbilt, was doing, following in the footsteps of his mentor, Dr. Chari.

    “I realized,” Knox says, “that in academia, there are all these great minds and great ideas, but not a lot of people know how to get them out of the lab. Scientists are much better at thinking up new ideas than commercializing them.”

    Professor Lynskey’s course had guided them toward doing just that.

    “We never would have gotten this far had we not been in a program that forced us to think the project through and commit it to paper,” says Klee. “And I don’t think any of the guys in the group ever would think about doing something like this on his own, but put us together as a group, each with our own sets of talent and experience, with the university training us around these aspects important to developing a business plan, and it’s not that long of a putt.”

    Their success continued as they were named semifinalists in the Wharton competition.

    “When that announcement came out,” says Bordas, “The Wall Street Journal piece cited five ideas and ours was one of the five. Some of the judges said it was the best paper they’d seen in five years, and we said, ‘We should think about this more seriously.’”

    They had entered the Jungle competition at the urging of Professor Lynskey. Their win capped an incredible run for what had begun as a classroom project and convinced them to pursue the company’s future, beginning with a return visit to Lynskey.

    “The great thing about Bruce,” says Bordas, “is that he’s been there and done that. When you have a guy teaching you about starting companies who has started them and been very successful at it, that just gives the whole course a ton of credibility. And when we went back to him and said, ‘This looks real. What should we really do next?,’ he was able to have that dialogue with us. That’s one of the things you get by going to a university like Vanderbilt.”

    The team has never lost sight of the underlying importance of the endeavor.

    “More and more often, less-than-ideal organs are used, which is an unfortunate but necessary practice to manage the long waiting list,” they write in their business plan. “Ultimately, OTT’s goal is to improve the size and quality of the organ pool available for transplantation in order to increase the number of transplants performed each year and reduce the organ waitlist.”

    “It’s pretty clear,” adds Dr. Chari, “that we’re excited about moving ahead with this work and with ironing out the agreements we need to get under way.” To that end, they are working to effect an agreement with the Amsterdam-based developer of the solution and the air-drive system, while awaiting approval of both in the United States and the chance to deliver the concept to a waiting marketplace.

    “Some of the significant liver transport units around the country are eager to get it and put it into trials,” says Klee.

    A Rewarding Experience

    The value of the team’s Owen experience has become more apparent, with Dr. Chari seeing his MBA as a key to better positioning in a changing medical climate.

    “Looking at the landscape of health care right now,” he says, “a premium is being placed on improved processes and improved function in the medical field. Traditional medical education gears you toward science and clinical applications for patients, but cost efficiency, process efficiency and other business principles constitute an important language to be able to speak.”

    His Owen experience, he says, “changed not only how I think but how I analyze a situation—not just what information to use, but what questions to ask and where to look for that information.”

    For Knox, who is part of OTT’s management team, the project’s success is “extremely rewarding and extremely validating in terms of the need for people who can understand both worlds, who can understand medicine and the business side of it—something Vanderbilt is especially good at fostering.”

    As noble as the medical aims of OTT are, its principals are equally thrilled with the personal rewards of their Owen experience.

    “We had a great class,” says Bordas. “Meeting those 40 or 50 people, I think, is going to pay dividends down the road. And within our group, I’m very grateful to have that core set of people you can bounce things off of. I consider them very good friends as well as mentors.”

    Those friendships are likewise a prime reward for Sanchez.

    “First and foremost,” he says, “I now have three or four people who I consider great friends for life. They are just good people from varying backgrounds, and I wouldn’t have met them any other way.

    “The experience,” he says, “is a great one from a personal standpoint.”

  • Riding Out the Turbulence

    Riding Out the Turbulence

    Grounded. In airplane parlance, it’s an ironic way to describe someone who oversees the fifth largest airline in the country, but that’s exactly how friends and colleagues of US Airways Chairman and CEO Doug Parker, MBA’86, view him. While he’s adept at managing the 30,000-foot view, they say he remains one of the most down-to-earth people they know—even as his embattled industry confronts soaring costs and plummeting customer satisfaction.

    RidingOutTheTurbulence

    Parker, who steered America West Airlines from bankruptcy to profitability in the ’90s and then engineered a successful merger with US Airways in 2005, launched his career in the airline industry with American Airlines. The Dallas-based company offered him his first post-MBA job during a recruiting visit to the Owen School.

    “The fact of the matter is, I don’t think I would have been in this business if it weren’t for Vanderbilt,” he says from his company headquarters in Phoenix. “American Airlines recruited only MBAs, and they did so only at a very select group of schools. Because of the Vanderbilt connection, I was able to get hired.”

    In recent years Parker’s strong views about the value of mergers and consolidations in restoring the industry to profitability have earned headlines. A bid for Delta Air Lines, initiated in late 2006, was rebuffed (a Delta-Northwest merger was announced earlier this year), and talks with United Airlines stalled. But Parker remains characteristically optimistic, despite cost-cutting imperatives driven by rising oil prices.

    Team Building

    Parker saw the merger of America West and US Airways as a mechanism for building on the best of both worlds. The two airlines had similar cost structures and together created a larger customer base and more business markets. “We didn’t raise prices; it was about making us both more efficient,” Parker explains.

    The merger, though profitable, wasn’t without snags, including the headaches of integrating two information systems. There have also been new challenges, such as skyrocketing oil prices and growing problems with customer satisfaction, which US Airways has tackled with spectacular success, going from last place to first in on-time arrivals during the first six months of 2008.

    Even after 20 years in the business, Parker maintains a relish for grappling with complex problems that his classmates remember from his days at Owen. “We’ll figure out a way to make this industry profitable again, even if the oil prices remain high, but it will be a different industry,” he says.

    No doubt he will lead the company toward making necessary innovations a reality with a focus on team building, his signature management style.

    Parker’s team-centered leadership style harkens back to his days playing high school and college football, says Elise Eberwein, Senior Vice President for People and Communications at US Airways, who has worked with Parker for five years.

    U.S Airways Logo
    US Airways operates approximately 3,200 flights per day and serves more than 200 communities around the globe.

    “He is completely ‘relatable’ to employees of all levels and backgrounds. By relatable, I mean he laughs at the same jokes, is so incredibly down-to-earth, and cares about things that matter to our people as opposed to just the 30,000-foot view. Don’t get me wrong—he cares about that, too—but he is very connected to the emotional things that matter to people day in and day out at their jobs,” says Eberwein, who estimates Parker spends 50 percent of his time getting to know employees at all levels.

    She says he truly wants divergent views at the table and has created a culture where differences in opinion are handled respectfully. “I’ve worked for several CEOs and been around a lot of high-level executives. Doug is by far the best team builder and ‘head coach’ I’ve seen,” she says.

    Parker made news after the US Airways-America West merger when he refused a bonus based on America West’s performance the previous year because he felt it was unfair to US Airways employees whose salaries had been cut. More recently, he made a large personal investment in company stock.

    Doug Parker 2A Reflection of His Character

    It did not surprise any of Parker’s Owen friends to see him step up and make a large investment during a dark time for the industry, according to David Hornsby, MBA’86, Owner of Executive Travel and Parking in Nashville.

    “Doug has always had this ‘never say die’ optimistic bent. … That’s just the way he’s always been,” says Hornsby, who has remained close to Parker since their days at Owen. Hornsby and others describe Parker as a fun-loving guy and a generous friend who is always punctual, neat and full of ideas.

    “Doug has always been extremely analytical. He was always coming up with a ‘system’ for everything. We put a lot of faith in Doug’s systems, and I’m sure he is a master of systems at US Airways,” Hornsby says.

    Owen School Dean Jim Bradford says Parker’s focus on finding systems that work rather than copying existing operations was a huge factor in the success of the US Airways-America West merger. “It’s a reflection of his character, organization and strategic initiative that when he rebuilt America West, he didn’t just copy a successful airline like Southwest; he made strategic changes that saved costs but with an ultimate focus on customer service,” Bradford says.

    Parker and Hornsby are part of a tight-knit group from the MBA Class of 1986, and Parker says the strong friendships he made at Owen were the most important part of his graduate school experience.

    Bradford recalls how well Parker’s friends from Owen have helped keep him grounded, particularly right before the airline executive was slated to speak at a class reunion gathering: “Here’s a successful guy speaking at a ‘no-risk’ conference. One of the things his classmates did the night before he was speaking to the entire group was pepper him with really nasty questions they were pretending to prepare for the next day. Of course, they love him to death. It was funny to watch him get a little nervous.”

    Parker met his wife, Gwen, a former flight attendant, through mutual friends while living in Dallas. It was a courtship witnessed by Owen classmate Jim Loftin Jr., MBA’86, who also worked for American Airlines after graduation.

    “I knew when Doug had found his bride,” says Loftin, now President of JDL Management and Consulting in Dothan, Ala. “I was visiting him in Dallas and, for the first time I had ever seen, he was particularly interested in attending a specific party. Doug was always a go-with-the-flow kind of guy. When we arrived, I noted Doug had a bit of uneasiness I had never witnessed before. On more than one occasion that evening, Doug would say, ‘Hey Jimbo, come on, let’s go over here.’ It was always within 10 feet of Gwen. She paid him no attention that evening, but it was only a matter of time before those two would tie the knot.”

    The Parkers are the parents of three children—Jackson, 13; Luke, 10; and Eliza, 8—and live in Paradise Valley, Ariz.

    “Doug’s a great dad and husband,” says Andy McCain, MBA’86. “He’s managed to balance that pretty well with being CEO in an industry that’s had more difficulty than any other that size.” McCain, who is Vice President and Chief Financial Officer of Hensley & Co., is another member of that tight-knit group from the Class of 1986. He lives in Phoenix and is one of Parker’s closest friends.

    CompassOne Crisis After Another

    Parker spent five years at American in Dallas, holding a variety of financial management positions, before joining Northwest Airlines in 1991. His titles at Northwest included Vice President and Assistant Treasurer, as well as Vice President of Financial Planning and Analysis.

    “Northwest was going through an LBO (leveraged buyout) and looking to hire new management to improve their team,” Parker recalls. “I loved my time at American, but I was ready to do something where I could make even more of a difference by building some things really from scratch.”

    After four years with Northwest, he was recruited in 1995 at age 33 to become Senior Vice President and Chief Financial Officer at America West, based in Tempe, Ariz. “It was a smaller airline going through similar things Northwest had gone through a few years before. The new management was trying to build a new team. It was a great opportunity for me that I couldn’t pass up. I’ve been here ever since,” Parker says.

    He was named CEO of America West on Sept. 1, 2001. “It was a good 10 days,” he says wryly.

    The industry, already troubled before the Sept. 11 disaster, lurched into crisis mode after those events. Parker led his company through a loan guarantee process that helped turn it around by 2005, the same year America West initiated a merger with US Airways, then in bankruptcy and in danger of shuttering its operations. By 2007 the combined airline, with Parker in the leadership role, earned $427 million in profits.

    Unfortunately those profits are now being eaten away by huge increases in oil prices. The company is predicting that spending on fuel alone could increase by $1.8 billion dollars in 2008 over the previous year. Fuel prices now represent a staggering 40 percent of the operating budget, Parker says.

    Although the current obstacles are daunting, Parker recalls that in 2001, many pundits similarly believed America West “was done.”

    “Survival’s a great motivator,” he says. After Sept. 11 the airline was forced to better understand customers’ needs, making changes accordingly, and to redefine the airline with a low-cost structure.

    But America West executives knew the operational turn-around might be tenuous. “So as we looked at America West, we were very concerned about our viability because we had an airline that never had the same revenue generating capacity” as other airlines, he says. “We made up for it with lower cost structure, but we had cause for concern.”

    The merger with US Airways was an opportunity to expand into more business markets and afforded a larger customer base.

    “I recall vividly when we were putting this merger together that there was concern about oil prices, which were then $50 a barrel,” he says. Company managers were confident that they could succeed despite the high costs of fuel. “But when oil prices jump from $90 to $145 in a matter of months, that has a profound impact on our business. There’s a lot of financial turmoil in the business that we’re not immune to.”

    Tackling Problems Head-On

    Parker, always one to see the silver lining, says soaring oil prices have similarly forced the industry to address airport capacity issues. “Six months ago we were spending a lot of time working on how to fix the congestion issue,” he says. “It was much of what everyone was talking about. The fact of the matter is, oil fixed that. We were forced to take 10 percent of capacity out right away. It will come back one day, but the impact of oil overwhelms everything else.”

    Six months ago we were spending a lot of time working on how to fix the congestion issue. The fact of the matter is, oil fixed that. We were forced to take 10 percent of capacity out right away. It will come back one day, but the impact of oil overwhelms everything else.

    ~ Doug Parker

    The new US Airways is aggressively addressing the issues it can, as evidenced by the dramatic turnaround in on-time arrivals in 2008. Parker credits this accomplishment in part to several key hires, including Robert Isom, recruited from GMAC Financial Services less than a year ago as the airline’s Chief Operating Officer. Parker and Isom worked together both at Northwest and America West before Isom left the industry for GMAC. Suzanne Boda, another key hire, joined US Airways in January as Senior Vice President for the East Coast, where airline congestion has been a particular challenge. Boda is also a Northwest Airlines veteran.

    A mark of Parker’s style is that he stayed in the background as the turnaround was announced and let his executives take the lead. In July, an article in The Wall Street Journal trumpeting the airline’s new data never mentioned the CEO’s name, quoting Isom and Boda instead.

    “If someone suggested we’d go from 10th to first in a year, I would have thought it was too much, but we’ve done it and it is a credit to all our people,” Parker says.

    The company accomplished the performance turnaround in part by focusing on getting planes out of the gate on time, rewarding employees for better service, and investing millions in capital improvements.

    A major challenge was integrating the communications systems more effectively, something that took time and led to frustrations for travelers after the merger.

    “In our case, through that operational integration, we’d gotten ourselves into running a much worse operation than we wanted to run,” Parker says. “We knew the problem would get fixed when integration took hold, but we also knew we needed to take additional action because of what those problems meant from a customer perception standpoint. We had to win customers back. We put a tremendous amount of focus on it, including bringing in new people who knew what to do.”

    Meanwhile, the airline is finding other ways to adapt to rising costs. Among those in the news are such changes as per-item charges for baggage and other efforts to “de-bundle the product,” such as charging for drinks. US Airways also announced it would stop giving bonus miles to frequent fliers and begin charging between $25 and $50 for booking award tickets, calling the cost-saving measures “necessary realities.” Other airlines announced similar cost-saving measures.

    “We want to concentrate on providing great service on our core product, which is getting our customers from point A to point B on time,” Isom explains.

    Isom says while people in the industry have been talking for months about how to confront the cost issue, he enjoys the culture at US Airways, which is focused on tackling problems head-on. “None of us are people who are going to wait around without charging ahead,” he says. “The worst thing you can do is sit back. It’s time for bold measures.”

    Isom worked indirectly for Parker during his first post-graduate job. “I can credit Doug with getting me into the business and pulling me back in after I got out,” Isom says. “Not only is he a really good friend, but he’s a charismatic guy whom you want to work with.”

    In His Element

    “Every organization has its own cul-ture and feel,” agrees Bradford. “When you’re around Doug, you recognize the quality of this human being. He genuinely wants what’s best for the company, and he treats the school the same way.

    “What really comes across with Doug is that here’s a very accomplished business guy who values integrity above all things and is a real family man,” Bradford says. “His success hasn’t gone to his head. He’s firmly grounded in his value system, and his leadership comes from that value system.”

    While Parker strongly believes that the industry won’t be able to avoid looking at the efficiencies of combining airlines in the coming years, he predicts the current environment of skyrocketing oil prices will freeze any movement in that direction during the coming year, and maybe longer, except for the recently approved Delta-Northwest merger.

    “The airline industry is very fragmented,” he says, citing the fact that American Airlines, for example, has less than 20 percent market share. “It’s hard to find businesses like that outside the airline industry. The fact that we’re highly fragmented is a lot of the reason we go through this turmoil. It’s just so hyper-competitive.”

    Parker predicts that the Delta-Northwest merger will be fraught with hazards similar to those faced by US Airways and America West. “There will be hiccups. There is so much to integrate from an operational standpoint. You can’t turn it on overnight and not have consequences to deal with.”

    Although he knows the industry is in for a bumpy ride, he wouldn’t change the course of his career. “I love it. It’s a great business. It’s extremely dynamic. If you’re looking for a business that runs itself in a steady state, that’s not what this is. But I like that part,” he says.

    “It’s not for the faint of heart,” he says, as he shuffles through papers on his desk for his next meeting and prepares to deal with tomorrow’s chal-lenges. “There are times when you wish for some level of normalcy. But if I had some level of normalcy, I’d probably be bored. I enjoy the challenges.”