Tag: fall2010

  • Hell or High Water

    Gaylord Opryland

    “It’s heartbreaking. You walk through these buildings and feel like the soul has been taken out of them. There are no customers. … There’s no joy. There’s no music playing in the Grand Ole Opry.”

    These were among the only words I could summon standing in front of TV cameras and newspaper reporters the morning of Monday, May 3. I had just landed at the Nashville airport, rushed to the Gaylord Opryland Hotel and toured the property with the media. The day before I had been stranded in the Miami airport as a record-setting rain fell in Nashville—a rain so great it swept away cars, homes, buildings and lives. It also left up to 9 feet of water in 800,000 square feet of our hotel and 4 feet of water on the stage of the Grand Ole Opry.

    The enormity of it all was difficult to grasp and certainly difficult to put into words. All day Sunday, May 2, those of us on the leadership team were in constant contact with one another, monitoring and reporting on water levels in the Cumberland River, which snakes its way through Nashville and surrounds our properties in an oxbow known as Pennington Bend. The reports we were receiving from government agencies continued to indicate our levee would be high enough to hold back the rising river. However, visual inspections by our team told us the information we were receiving simply wasn’t accurate. The river was rising higher and faster than agencies had earlier projected.

    The May flood left nearly 9 feet of water in different parts of the Opryland Hotel.
    The May flood left nearly 9 feet of water in different parts of the Opryland Hotel.

    Eventually we decided to evacuate the hotel—1,500 guests and our employees, or STARS as we call them—to a nearby high school. There was no debate among the team on the phone that evening. Life safety was our first priority. Even if the river didn’t top the levee, we thought it would be better to inconvenience our guests and STARS rather than risk harm to anyone. A few hours later, with everyone safe at the high school, water began seeping into the lobby of the hotel.

    Back to Monday morning. The interviews and media tour were complete. Guests who had an uncomfortable night in the shelter were off to the airport, which was open again. The leadership team at the property had customer transition well in hand. It was time to begin answering the questions we’d posed during our hourly conference calls Sunday night: How long will our businesses be closed? How extensive is the damage? How quickly can we pump the water out? What do we tell our customers? What do we tell our STARS who cannot come to work? Where will the displaced leaders find office space? How did our country music archives and memorabilia fare? We needed to plan updates for the board of directors and our shareholders, but what would we tell them?

    The lobby of the Opryland Hotel before the flood.
    The lobby of the Opryland Hotel before the flood

    Although a difficult road lay ahead of us, we were extremely fortunate in one respect: During the crisis we were able to fall back on our emergency preparedness, business continuity and crisis communication plans. These three interconnected plans provided a template as we reacted to the increasing threat of the flood and evacuated a large number of guests to safety in a reasonably orderly fashion. The plans also served us well as we set about answering the questions facing us, making some tremendously difficult decisions in the process. At times the task of finding solutions to all these problems seemed never-ending, but we continued making progress day by day.

    Now that it has been several months since the flood, I can attest to just how far we have come. The rebuilding process is almost complete: The Opry House has recently reopened, and our hotel will soon follow in mid-November. I also now have some perspective and can look on the bright side of those dark days. As tragic as they were, the events of early May gave us an opportunity for a fresh start. The flood spurred us to make the hotel and Grand Ole Opry even better than they were before, and we now can take great pride in reintroducing these cherished businesses to our customers, our city and the world.

  • McNamara Named Executive Director of CMC

    Read McNamara
    Read McNamara

    Read McNamara, MA’76, a seasoned executive who has held senior positions with such Fortune 500 companies as Gillette, Pillsbury, ConAgra, Revlon and Bausch & Lomb, has been appointed Executive Director of the Career Management Center for the Owen School.

    McNamara has lived and worked extensively in Latin America and Asia, speaks fluent Spanish and is conversant in Portuguese. He earned his MBA at Wharton, a master’s degree in Latin American studies from Vanderbilt and a bachelor’s degree from Colgate, where he has worked closely with their career management center as an alumnus.

    “We are pleased to hire Read in this critical role for Owen,” says Jim Bradford, Dean of the Owen School. “With a wealth of connections, global experience and unparalleled sales skills, he can undoubtedly help us open doors and build our recruiter base in the U.S. and abroad.

    “We also look forward to his role as a mentor and adviser to our students as he helps them match their goals and talents with the needs of business.”

    McNamara succeeds Joyce Rothenberg, who led the Career Management Center for the past three years. Rothenberg left the Owen School to relocate to New York with her family. “Joyce has helped strengthen this department in many ways and is leaving a stable team and firm foundation on which her successor can build,” Bradford says.

    Click here for an interview with Read McNamara.

  • Trade Secrets

    The Chinese government recently announced an amendment to its Protection of State Secrets Law, forcing Internet service providers and telecommunications companies to share their information.
    The Chinese government recently announced an amendment to its Protection of State Secrets Law, forcing Internet service providers and telecommunications companies to share their information.

    Amid growing uncertainty about the stability of the European Union, an increasing number of North American companies are looking to capitalize on opportunities in emerging markets. One such market that is particularly attractive is China, but setting up shop there is not as straightforward as these companies might perceive. Recent legal developments surrounding information management in China have the potential to dampen the enthusiasm of global investors.

    A key to establishing business presence anywhere is building a local infrastructure, which includes data centers for hosting information. In April the Chinese government made this practice more difficult when it announced an amendment to its Protection of State Secrets Law, forcing Internet service providers and telecommunications companies to share their information. The state-owned Xinhua News Agency reports that the amendment requires these companies to “halt and report leaks of what the government deems to be state secrets.”

    So what is the definition of a state secret? According to Xinhua, it is “information that concerns state security and interests and, if leaked, would damage state security and interests in the areas of politics, economy and national defense, among others.” The official Chinese government website posted a broad definition of what constitutes a commercial secret, defining it as covering information related to “strategic plans, management, mergers, equity trades, stock market listings, reserves, production, procurement and sales strategy, financing and finances, negotiations, joint venture investments and technology transfers.”

    Outside of China, media reaction to the legislation has been critical. For example, The New York Times called it an obvious attempt to impose control over cell phone and Internet communications. The Wall Street Journal has opined that this amendment is simply a reaction to the criticism of the Chinese government’s handling of the recent Rio Tinto scandal, which led to the arrests of several of the mining corporation’s employees for espionage and bribery.

    This discussion brings to mind the early 2010 decision by Google to move its servers out of mainland China and into Hong Kong because of heavy interference by the authorities. Although technically still part of China, Hong Kong has retained considerable autonomy under its designation as a special administrative region. The principle of “one country, two systems” has enabled Hong Kong to follow economic and political policies different from those of mainland China.

    The Hong Kong Basic Law, which serves as the constitutional document of the region, went into effect in 1997 and will stay in place until 2047. Under this law Hong Kong’s diplomatic relations and defense are the responsibility of the Chinese government. At the same time, articles 27–38 of the Basic Law stipulate that “Hong Kong residents shall have, among other things, freedom of speech, freedom of the press and of publication; freedom of association, freedom of assembly, freedom of procession, of demonstration, of communication, of movement, of conscience, of religious belief, and of marriage; and the right and freedom to form and join trade unions, and to strike.”

    Whether other companies will follow Google’s lead is not clear. Hosting companies like Rackspace that have data centers in Hong Kong have not experienced a noticeable surge in business due to this amendment so far. It is likely that companies are not making their intentions public for fear of antagonizing the Chinese government.

    The April amendment does little to change the fact that there is a lack of transparency in the rules that organizations are expected to follow while doing business in China. But one thing is certain: For all those North American companies looking to take advantage of sales in the Chinese market without compromising on sharing their information, Hong Kong is a good option.

  • The Elephant Inside

    Dick Daft
    Dick Daft

    Whether you are the CEO of a Fortune 500 company or just trying to manage yourself, Dick Daft, the Brownlee O. Currey Jr. Professor of Management, says you must learn to control your “inner elephant.”

    In his recently published book, The Executive and the Elephant: A Leader’s Guide to Building Inner Excellence, Daft combines research in management, psychology, neuroscience and Eastern spirituality to argue that everyone has two sides to his or her personality. The “executive” is objective, rational and responsible, while the “elephant” is emotion-driven, impulsive and habitual. Daft believes that truly successful leaders must recognize both sides and follow practical exercises to learn to control their inner elephant and ultimately change a weakness in their behavior.

    “I find that virtually every leader has a bottleneck within them. If they could remove it—if they could be just a little less critical-minded toward other people or if they could be more focused and attentive—they could be a much better leader overall,” Daft says. “What this book does is help them identify that weak link and remove it.”

    Daft says that almost every leader makes six mental mistakes: (1) reacting too quickly, (2) inflexible thinking, (3) wanting control, (4) emotional avoidance and attraction, (5) exaggerating the future, and (6) chasing the wrong gratifications. All of these are tied to a person’s emotional and impulsive side, or their elephant.

    Daft combines research in management, psychology, neuroscience and Eastern spirituality in his latest book.
    Daft combines research in management, psychology, neuroscience and Eastern spirituality in his latest book.

    “The whole idea of the executive is to be objective and not to interpret things just based on your own likes and dislikes, your own hang-ups, your own issues,” he says. “You have to be able to detach from that and be able to see the other point of view, the big picture, with some level of objectivity. When people can be in that place, they make wonderful decisions. It’s when they get anchored in their own neediness, their own greed, that they get into trouble.”

    Daft says that people can remove a lot of inner struggle by being in the moment and accepting their “elephant” but not letting the elephant control them or their behavior. Real change, he believes, can only come from practice. He describes more than a dozen exercises that are grounded in practical application to help leaders control their elephant and change bad behaviors. He then gives examples of leaders who tried each individual approach and how it impacted them. A few exercises include engaging and writing down your intentions, slowing down your reaction time to think, and repeating a mantra.

    “I’ve worked with a lot of executives who know what they should be doing,” he says. “They’ve gotten feedback that they should do something differently or act differently with their employees, but they’re unable to execute the new behavior. I wrote this book not so much to tell them what to do, but rather how to change the behavior.”

    Daft has published 12 books and dozens of articles and has presented at more than 45 universities around the world. He also developed and managed the Center for Change Leadership, is a former associate dean at Owen, and is a fellow of the Academy of Management.

    Daft is currently studying high-performance mental models, which include cognitive models of high-performing managers, and is examining high-performance management systems. He is also studying transactional versus transformational communication to engage people in organizational change.

    “I know it sounds touchy-feely, this idea of introspection and looking within, but it is so powerful,” Daft says. “Know thyself—that has real power because once you know yourself, you can manage yourself. As long as you’re blind to your own bad habits, you’ve got no chance to be a strong leader.”

  • Raising the Red Flag

    Nick Bollen
    Nick Bollen

    A recent study co-authored by Nick Bollen, the E. Bronson Ingram Professor in Finance, and Indiana University’s Veronika Pool demonstrates that risk-based performance flags can accurately prescreen hedge funds for fraud. The study supports strategies currently in use at the Securities and Exchange Commission (SEC), thereby contesting arguments often posed by opponents of additional regulation that government agencies do not have adequate resources to avert financial market scandals.

    The SEC added risk-based “examinations” to its regulatory procedures shortly after Bernard Madoff was charged with perpetrating a massive Ponzi scheme. These examinations—similar to the performance flags analyzed in the study—are part of a series of reforms aimed at detecting hedge fund fraud early, thereby reducing the chances that such frauds will occur or go undetected and lead to the type of financial damage seen recently.

    According to the study’s findings, the performance flags—low-cost, statistical tools—allow regulators to successfully identify high-risk hedge funds that can then be subjected to more intensive investigation. The alternative to the prescreening approach is to examine all hedge funds using the same in-depth regimen. Given the large number of hedge funds and the very rapid pace of change in financial markets, this is at best a challenging task for regulatory agencies with limited professional and financial resources.

    Performance flags—low-cost, statistical tools—allow regulators to successfully identify high-risk hedge funds that can then be subjected to more intensive investigation.
    Performance flags—low-cost, statistical tools—allow regulators to successfully identify high-risk hedge funds that can then be subjected to more intensive investigation.

    “The approach we’re validating for hedge fund monitoring is in some ways similar to the one used by the IRS to determine which tax returns to audit,” Bollen says. “By statistically parsing through funds and identifying ‘red flags,’ we demonstrate financial regulation can work without being prohibitively expensive.”

    Bollen also notes that the performance flag approach has application beyond hedge funds. “Prescreening for fraud can be applied efficiently to deter fraud in a wide range of investments. The flags might be different but the basic strategy is the same,” he says. “And the information we are providing can also benefit investment advisers by making them aware that prescreening can be a very effective way to protect client portfolios. They will have additional means to identify potential investments that should require especially careful due diligence.”

    To unearth the findings, the researchers reviewed 8,770 existing and defunct hedge funds in the Lipper TASS and Center for International Securities and Derivatives Markets databases between 1994 and 2008. A sample of 195 problem funds that had been the subject of SEC enforcement actions or investor lawsuits was identified. The researchers then compared the problem and nonproblem funds using performance flags that had been developed previously by Bollen. These flags focused on suspicious patterns in hedge fund returns, including random returns, too few negative returns and too many repeat returns. The team found that funds charged with reporting violations triggered the performance flags at a substantially higher rate than other funds. For example, 51 percent of these funds had random returns compared to just 23 percent for nonproblem funds.

    Bollen notes that the critical role of databases in identifying potential fraud underscores the importance of requiring hedge funds to disclose key information to designated databases, such as those highlighted above. This is currently a voluntary procedure.

    “Mandatory reporting can only serve to aid regulatory agencies working to root out fraud,” Bollen says. “The increased data would also promote additional research that could protect investors from future schemes.”

  • Promotions, Appointments, Awards and Honors

    Barry Bruce Barry, the Brownlee O. Currey Jr. Professor of Management, was named Chair of the Advisory Board of the International Association for Conflict Management and Associate Editor of the scholarly journal Negotiation and Conflict Management Research.

    Bollen Nick Bollen, the E. Bronson Ingram Professor of Finance, was promoted to full professor.

    Bradford Jim Bradford, Dean and Ralph Owen Professor of Management, was reappointed Dean of Vanderbilt Owen Graduate School of Management for a five-year term, effective July 1.

    BurchamMichael Burcham, Lecturer, was appointed President of the newly formed Nashville Entrepreneur Center.

    ChristieBill Christie, the Frances Hampton Currey Professor of Finance, continues his appointment as Editor of the journal Financial Management through 2011.

    CooilBruce Cooil, the Dean Samuel B. and Evelyn R. Richmond Professor of Management, received the 2010 Faculty Research Impact Award.

    DuBoisTim DuBois, Clinical Professor of Management, was named Vice President and Managing Executive of Nashville’s newly expanded regional office of the American Society of Composers, Authors and Publishers.

    FriedmanRay Friedman, the Brownlee O. Currey Professor of Management, joined the editorial board of Organizational Behavior and Human Decision Processes and received a 2009 Visiting Scholar Grant from the National Science Council of the Republic of China. He also won Best Empirical Paper 2009, International Association for Conflict Management (with Wu Liu and Ying-yi Hong) and Best Practitioner Presentation Award, 18th Frontiers in Services Conference, Honolulu, 2009 (with Bart Larivière, Timothy Keiningham, MBA’89, and Lerzan Aksoy).

    GardnerTim Gardner, Associate Professor of Management, was appointed to a three-year term as a member of the editorial board of the journal Personnel Psychology.

    HyerNancy Lea Hyer, Associate Professor of Operations Management, won Best Paper 2009 from the Journal of Operations Management (with Dr. John A. Morris Jr. from Vanderbilt University Medical Center).

    IacobucciDawn Iacobucci, the E. Bronson Ingram Professor in Marketing, won the American Marketing Association Excellence in Research Award.

    JeterDebra Jeter, Associate Professor of Accounting, was appointed Associate Editor of Issues in Accounting Education and was named to the editorial board of The Accounting Review.

    LapreMichael Lapré, the E. Bronson Ingram Professor of Operations Management, continues as Department Editor for Production and Operations Management (2006–present) and Associate Editor of Management Science (2009–present) and Manufacturing & Service Operations Management (2007–2010).

    LewisCraig Lewis, the Madison S. Wigginton Professor of Management, is serving a visiting appointment at the U.S. Securities and Exchange Commission.

    McCannBrian McCann, Visiting Faculty of Strategic Management, won the 2010 Executive MBA Outstanding Teaching Award.

    PosavacSteve Posavac, the E. Bronson Ingram Professor of Marketing, was promoted to full professor and received the 2010 Faculty Research Productivity Award.

    RamanujamRanga Ramanujam, Associate Professor of Management, joined the editorial board of Organization Science and was granted tenure. He also was a finalist for the Academy for Management Review Best Paper Award in 2009.

    ScudderGary Scudder, the Justin Potter Professor of Operations Management, was appointed Associate Editor of Operations Management Review.

    ShorMike Shor, Assistant Professor of Management, was presented the 2010 James A. Webb Excellence in Teaching Award.

    WhaleyBob Whaley, the Valere Blair Potter Professor of Management, won the 11th Annual Bernstein Fabozzi/Jacobs Levy Award for Best Article published in the Journal of Portfolio Management in 2009.

  • Off the Press

    Advanced Accounting, 4th ed., New York: Wiley & Sons, 2009.
    By Debra Jeter, Associate Professor of Accounting, and Paul Chaney, the E. Bronson Ingram Professor of Accounting

    Managing Projects: A Team-Based Approach, Boston: McGraw-Hill Irwin, 2010.
    By Nancy Lea Hyer, Associate Professor of Operations Management, and Karen A. Brown

    The Executive and the Elephant: A Leader’s Guide to Building Inner Excellence, San Francisco: Jossey-Bass, 2010.
    By Dick Daft, the Brownlee O. Currey Jr. Professor of Management

    Marketing Research: Methodological Foundations, 10th ed., Mason, Ohio: South-Western, Cengage Learning, 2010.
    By Dawn Iacobucci, the E. Bronson Ingram Professor in Marketing, and Gilbert A. Churchill Jr.

    MM: Marketing Management, Mason, Ohio: South-Western, Cengage Learning, 2010.
    By Dawn Iacobucci

  • New Event Welcomes Students to Owen

    The Owen School held its first-ever Welcome Owen Well (W.O.W.) event during new student orientation in August. The event, which was held in the lobby of Management Hall, welcomed members of the Class of 2012, who entered the building and made their way through a sea of cheering onlookers. More than 70 Owen alumni, representing a variety of ages, class years and industries, attended the gathering. Special thanks to Nelson Andrews, BA’89, EMBA’95, and J.P. Lowe, BA’83, EMBA’95, for organizing a “welcoming tunnel” for the new students.

    W.O.W.       W.O.W. event

  • Vanderbilt Business Staff for Fall 2010

    Dean
    Jim Bradford

    Editor
    Seth Robertson

    Contributors
    Nikhil Bimbrahw (MBA’03), Claire Brown, Nelson Bryan (BA’73), Daniel Dubois, Darren Gest (MBA’10), Steve Green, Randy Horick, David Kloeppel (BS’91, MBA’96), Jenny Mandeville, Jeannie Naujeck, Alley Pickren, Jan Read, Ann Robinson, John Russell, Terri Seale, Cindy Thomsen, Marshall Turnbull (MEd’05), Ryan Underwood (BA’96), Brian Wainstein, Amy Wolf

    Designer
    Michael T. Smeltzer

    Art Director
    Donna Pritchett

    Executive Director of Marketing and Communications
    Yvonne Martin-Kidd

    Associate Dean of Development and Alumni Relations
    Patricia M. Carswell

    Editorial Offices: Vanderbilt University, Office of Development and Alumni Relations Communications, PMB 407703, 2301 Vanderbilt Place, Nashville, TN 37240-7703, Telephone: (615) 322-0817, Fax: (615) 343-8547, owenmagazine@vanderbilt.edu

    Please direct alumni inquiries to: Office of Development and Alumni Relations, Owen Graduate School of Management, PMB 407754, 2301 Vanderbilt Place, Nashville, TN 37240-7754, Telephone: (615) 322-0815, alum@owen.vanderbilt.edu

    Vanderbilt University is committed to principles of equal opportunity and affirmative action. Opinions expressed in Vanderbilt Business are those of the authors and do not necessarily reflect the views of the Owen School or Vanderbilt University.

    Vanderbilt Business magazine is published twice a year by the Owen Graduate School of Management at Vanderbilt University, 401 21st Avenue South, Nashville, TN 37203-9932, in cooperation with the Vanderbilt Office of Development and Alumni Relations Communications.

    © 2010 Vanderbilt University. “Vanderbilt” and the Vanderbilt logo are registered trademarks and service marks of Vanderbilt University.

  • Congratulations to the Executive MBA Class of 2010

    The EMBA Class of 2010 made history by raising more than $140,000 toward its class gift. Not only is it the largest amount ever raised by an EMBA class, but it is also the first time in Owen history that a class—EMBA or otherwise—has reached 100 percent participation. The gift established the EMBA 2010 Strategy Department Fund, which will be used to enhance offerings within the strategy department at Owen.

    EMBA Class 2010
    EMBA Class of 2010
  • CityOwen Recap

    The CityOwen program is led by alumni around the country and provides value through networking opportunities, updates on the school and featured faculty or staff presentations. The program also helps strengthen the relationship between Owen and local communities in areas such as recruitment.

    CityOwen - Washington, D.C.
    CityOwen – Washington, D.C.

    Atlanta

    March 30
    CityOwen Atlanta welcomed Nick Bollen, the E. Bronson Ingram Professor of Finance, who spoke to the group about hedge funds. The casual kegs and hors d’oeuvres event was held at the Capital City Club in Brookhaven.

    California

    June 8
    CityOwen California, in conjunction with the Vanderbilt Alumni Association, welcomed T.J. Stiles, Pulitzer Prize-winning author of The First Tycoon: The Epic Life of Cornelius Vanderbilt. The event was hosted by Kimberly Jackson, MBA’01, at JAX Vineyards in San Francisco.

    Charlotte

    Sept. 16
    Libba and Brett Rule, both MBA’88, hosted the inaugural CityOwen Charlotte event at their home.

    Dallas/Fort Worth

    May 26
    CityOwen Dallas/Fort Worth held their third event at Trece Restaurant.

    Denver

    Aug. 24
    CityOwen Denver held a casual summertime social at George Schock Photography Gallery.

    Washington, D.C.

    June 5
    CityOwen Washington, D.C. was launched at a kickoff barbecue.

    If you’re interested in launching a CityOwen group where you live, please contact Alumni Relations at (615) 322-7409.

  • Crossing Paths

    Margaret (second from left) and Jim (far right) with daughter, Elizabeth, and son-in-law, Thomas Bernstein, MBA’10
    width=”375px;” Margaret (second from left) and Jim (far right) with daughter, Elizabeth, and son-in-law, Thomas Bernstein, MBA’10

    When Margaret and Jim Brunstad, both MBM’75, arrived at Owen in fall 1973, little did they know that their paths would soon merge, sending them in a direction that has been unpredictable at times but enjoyable all the same. “We met on the first day of orientation when I borrowed money for a soft drink,” Margaret recalls. “We were very good classroom buddies for about the first day or so, then we were a couple.”

    Graduating from Owen during a recession, they had to look hard for job opportunities. Jim landed a post in banking “by default,” he says, and they moved to Winston-Salem, N.C. Margaret found a position there as the Assistant Budget Director for the city. “It was a time in our lives when we still thought we could do anything,” Margaret says. “My advice to graduates in today’s economy is to be creative and meet the challenge head-on.”

    Jim’s career led them to Birmingham, Ala., with AmSouth (now Regions). Using what he learned at Owen, he then helped start First Commercial Bank, now part of Synovus Financial Corp. “Owen talked a lot about entrepreneurism back when it wasn’t fashionable. That stayed with me,” he says.

    Meanwhile Margaret took time off to raise the couple’s two daughters and then led Youth Leadership Birmingham, a community leadership program for high school students. Soon after, she became President of Portrait Brokers of America, now Portraits Inc., a national portrait-consulting firm.

    The Brunstads, both now retired, find that their path keeps leading back to Vanderbilt. Their sons-in-law recently graduated from the university: one from the School of Medicine in 2007, the other from Owen just this spring. And the Brunstads are now leading CityOwen efforts in Birmingham, putting them at the center of alumni activity in their city. Both express excitement about being involved with the school all these years later.

    “While we were on campus this year, it was just so neat to feel all the energy at Owen,” Margaret says. “To see it where it is today is very exciting and gratifying.”

  • Phase 2.0

    Todd Jackson
    Todd Jackson

    When Todd Jackson, BA’96, EMBA’08, joined Cumberland Consulting Group as Director of Operations this past spring, it signaled a new chapter in the company’s growth. The Brentwood, Tenn.-based firm, which assists health care providers in choosing and implementing electronic medical record systems, has more than doubled in size in the last year. The partners recognized a significant strategic opportunity thanks to a key component of the U.S. government’s stimulus plan that encourages health care providers to adopt electronic medical record systems.

    “Cumberland started with five people in 2004, and we’re now closing in on 100 employees,” Jackson says. “My role is to put processes and systems in place so that we can continue scaling up.”

    One of Jackson’s challenges is ensuring that Cumberland’s unique culture is not lost in the rapid expansion. When the firm was younger and smaller, it was easier for the partners to pick the right people, he explains, in part because they had worked directly with those individuals in previous jobs. Now, though, it is more complicated.

    “We’re in phase 2.0. We’re turning to circles of circles of contacts to find employees,” he says. “Once onboard, they have to be trained according to the ‘Cumberland way,’ and that’s not something we can do ad hoc.”

    In some sense phase 2.0 could also be an apt description for this stage of Jackson’s own health care career. Prior to Cumberland he served as Senior Director of Annual Giving at Vanderbilt University Medical Center for nine years. While at Vanderbilt, he earned an Executive MBA, which he says taught him, among other things, “how to work well with others—especially those you don’t agree with.” Together, the experiences at the Medical Center and at Owen provided Jackson with a building block for the logical next step in his career—an opportunity to grow alongside a dynamic firm in a dynamic field.

    “My career is evolving,” he says. “I’m someone who likes to create and build, and Cumberland has presented me with an amazing opportunity to do just that.”